White screen, not syncing with computer- tried holding buttons please help?

Please help. The screen of my daughters 4th gen ipod has frozen white. Have tried syncing the frozen ipod with computer but it is not recognised. I have treid holding home and sleep button at the same time but no change. Would be prepared to do a reset but the computer cannot recognise it. Have read various other responses to questions and am currently leaving the batteries to drain. None of this is helped by the fact that my daughter is sobbing about it in my ear! Ahhhhh

Phil, did you have a hard Saturday night?  The ling you provided is for "regular" iPod, not iOS devises,  You link stated:
"If you have an iPod touch, see iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows."
Philly_Phan wrote:
Have you been here?
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

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