White screen now a black screen. Unresponsive. Help!

Vertical lines appeared on my phone then the screen turned to white. It then turned into a black screen. I have tried resetting it but now the phone is unresponsive. Help!

Hi wiilson Cunha,
Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue by following the steps in this resource:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
http://support.apple.com/en-us/HT201412
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If the issue persists, follow the final link to contact us for additional assistance.
- Matt M.

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My screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

my screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

If you have not done a factory reset on the device, I recommend doing a complete factory reset.
Factory Reset - Warning this will reset device back to original factory settings.
This method will not erase any MDN/MIN information
Turn off the phone
Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen
Display will show:
Reboot system Now
Apply sdcard:update.zip
Wipe Data/Factory Reset
Wipe Cache Partition
Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device.
Display shows "All user data will be wiped out", press VOLUME Up to continue or VOLUME Down to exit.
Press Volume Up
Press Home to select "Reset System Now" - device will reboot
If the problem persist I recommend having a store technician take a look at the device.
Copy and paste the link below into your browser's address bar for the store locator.
http://www.verizonwireless.com/b2c/storelocator/index.jsp

When I go to itunes, my device is there, but when I click on it I get a white screen. Help?

When I go to itunes, my device is there, but when I click on it I get a white screen. Help?

Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
( or the link in the above for XP)

When I turn my computer on,it asks me to log in, and when I do, it is a white screen. HELP!

When I turn my computer on,it asks me to log in, and when I do, it is a white screen. HELP!

Welcome to Apple Discussions
You may have a corrupt System File in your OS on on your HD. Try doing a repair (Command-R) boot running disk tools repair disk and repair permissions on your boot volume. If that fails do a reinstall of the OS.

Unresponsive Blank White Screen! Help!

I have an first gen iPhone and it froze on me while using an app. I tried to reset and it did nothing for a few minutes, then went to a blank white screen and is completely unresponsive to any of the buttons. I tried to plug it into my mac and itunes doesn't recognize it. The screen is just blank white and won't dim and has been this way for almost an hour now.

Try a reset. Press and hold down the home button, then press and hold the sleep/wake button and hold both buttons until the phone reboots.
If that doesn't work, then try to force the phone into recovery. To do this, hold down the home button, then plug your phone into your Mac keeping the home button held until a picture of a USB cable with an arrow pointing to an iTunes icon shows. Then open iTunes and restore your phone.
If that doesn't work, you have to take your phone into your local Apple store to get it replaced. They will exchange it for free if it is still under warranty.

When I updated to ios 5.0.1 my battery was half way full and it was charging. It started to install it and now it is completely dead (with the lightning bolt) and when i try to turn it on, i have a white screen. HELP

I have a ipod touch 4g, i just updated to ios 5.0.1 today. At the time, my battery was half way full so i had it charging. It started to install, i'm not sure if it actually did or not, but it turned off and started loading like if it were a new ipod, or like when you install new software. then the screen went blank and it restarted. it says its completely dead now but if i click the home button it turns on but goes straight to a white screen.

- If the screen remains white, let the battery fully. After charging for an hour, try a reset:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
And restore as necessary,
- If it is off try:
iOS: Not responding or does not turn on

2010 iMac 21.5 won't boot up , froze at white screen! HELP!

Hi, everyone I need help! This morning the batteries ran out in my wireless magic mouse so I put in new batteries... Then all of a sudden by computer began to freeze and the colorful pin wheel began to spin and it was unresponsive! As my mouse couldn't get connected to my Mac ...
Every time I start my Mac It won't load past the white screen :(
And so I turned off my iMac and restarted it, it turned on and I heard the chime, it looked ok although it froze at the apple logo for 4 mins and a loading bar came under it and then as it finished loading the apple logo disappeared and the whole screen just went bright white and it just freezes, I can't use it !
Although when I boot up my iMac in safe mode it starts after about 10 minutes ... And everything appears ok just laggy but I guess that's what safe modes like, well anyway I went into disk utility and I verified the disk and permissions and repaired the disk and all that... And still nothing works, i also tried resetting the PRAM and still nothing has fixed it
My Mac is backed up with time machine, although when I bought my iMac it only came with snow leopard and now it's running lion... Although my friend installed it onto my computer a week or two after lion came out . And it's been perfect until now...
Please help! I don't know what to do next!

Ok now when I turn on my Mac, I don't even hear the chime, just displays a white screen. That's it, please someone help me I'm desperate here, In less than 5 days my warranty is over! :(

Blackberry white screen! HELP FIX IT FOR ME?

Basically my blackberry curve 8520 screen turns white every now and then, does this about several times, and is winding me up.The top of my blackberry has been took off completely, that may be the problem but I'm not sure, perhaps it's the screen, I still ain't sure. I've had it for more than 2 years now and it's never been like this.
To get it working though... I take the battery out then put it back in then it works, also it'll last for a while if I keep it on charge.
WHITE SCREEN IS ANNOYING.
Any support will be grateful, thanks.

Hi aleddavies13 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry bold 9700 dead with white screen need help

My bold 9700 is showing white screen from last night. I am able to get calls but screen is completely white. I did reboot, battery pull out, connected to desktop software. Previous version of software was os6 downgrade to os5 nothing happens. Restore and all but nothing works. Please help me out.

Try the steps here:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

After installing my Mac only shows a white screen. Help

I updated and now when it restarted it will only give a white screen.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Mail app on iPad2 white screen, unresponsive

I have an iPad2 that is up to date with the iOS. When i open the Mail app it is an unresponsive, white screen. No emails, buttons appear but don't work. I have already tried:
1. Had reboot holding down home/power
2. Reset all settings
3. Delete email accounts and then re add.
Any other suggestions?
Mail does work on our other devices so I know it is not a "hotmail" issue.

Hi JJ
I have 2 clients with the exact same problem. Since the iOS update 8.0 their mail apps launch run for a while then kick off to a black blank screen and crashes the mail app, this brings them back to their desktop.
I have done everything from factory restores to changing their mail account types from IMAP/POP/Exchange MAPI this does not solve the problem. We have taken it in to our nearest iStore and they have stated that nothing can be done and that we should hope that the next iOS update fixes the issue. I believe its an OS bug crashing the iOS mail app. I hope APPLE team look into this as if there is no fix on the next update i am going to recommend my clients revert to an older version of iOS and you know what an ordeal that is and what all that requires.
I will keep you posted on my findings but in the meantime i don't think anything can be done.
Regards Rob

Lion update, screen froze and won't restart past white screen! HELP!

Did the upgrade to Lion yesterday, everything was fine until today. The screen froze and when I try to restart it freezes on a white screen with the spinning rainbow ball of death! PLEASE HELP!

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

When I try to access my iTunes Store from my iPhone 5 it opens with a blank white screen. Help!

I've tried for several days to open my iTunes Store on my iPhone. Every time it opens, but with a blank white screen.

Hi Upswife,
When troubleshooting iTunes Store connection issues, the following articles provide the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M.

IPhone 4S user in Japan. App store won't load...only white screen. Help?

I am living in Japan and have an iPhone 4S through Softbank. Yesterday, the app store on my phone quit loading. When I open the app store the top bar shows up and the bottom shows up (featured, charts, genius, search, updates) but the middle is only a white screen. The exception is Genius. When I click on that, then results do show up. But if I click on Featured, Charts or Search, the middle just stays a blank, white screen. There are some apps I would like to purchase, but since I can't get any search results I can't get them. I've turned my phone off several times, logged out of the app store and back in a couple times. None of that has worked. Internet works fine. I am WiFi and 3G and have unlimited data.
Any tips?

Mine too... the problem started last night, I made my friends check with their phones and same problem. We have tried different ways to fix it but nothing. If it continuous for another day or so I think I will go to Softbank or the Apple Store for help.

White Screen Please Help

I got an 80GB Ipod and I have barely used it. I was using it one night and then when I was done I put it on my desk and when I came to turn it on the next day I just got a white screen. I can hear music but I can't see what I am playing or doing I have a white screen. I have tried resetting my Ipod Several times and I have tried to restore factory settings Via Itunes and all has failed. What do I do? Any help would be great thanks.
Message was edited by: asher09

Hey Asher09, I have the same problem. How did you fix this ?

Nokia 5220 WHITE SCREEN PROBLEM *Help plz*

hello guys ... my phone's (5220) screen has gone White ... !! i have absolutely no idea what the problem is ! i took out the battery and put it back again .. but when i turn it on ..after the nokia logo the screen goes white again !! i cant do anything except for looking at the white screen...! the phone doesnt even turn off until you take out the battery !
I tried to connect it to my PC (via data cable) but the phone does not get connected with the PC suite !! PLZ HELP ME !!

Jimmyireland is right - anything that you could do yourself requires the phone to at least boot up properly, at the moment your phone is like PC with no Windows involved, it can't find its OS to start.
The 5220 is a series 40 phone, there is facility for a forced reboot, it needs its software to be reflashed which is why you need the Nokia service point.

White screen now a black screen. Unresponsive. Help!

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