White screen of death after 3 mins of usage

Hiyah, so my iphone got the so called "White screen of death" after 3 minutes of usage, i've tried restore and all of that but without success.
What should i do?
Send it in for repair? (seems really ridicilous if have to since it was bought the same day)
or
Take it back to the store where i bought it and ask for a new one?
Thanks in advance, oh yeah.. i live in Sweden.

Standard troubleshooting steps in the following order:
1. Reset: Press the sleep/wake button & home button at the same time, keep pressing until you see the apple logo, then release. Ignore the slide to power off.
If no change, continue:
2. Restore your phone from your most recent backup, Note, however: if the problem is related to corrupt data in your phone's backup, while this will restore a fresh OS, it will also restore the problem.
If no change, continue:
3. Restore as a "new" phone in itunes & re-sync your content. All saved data will be lost.
If no change, make an appointment at an Apple store, as you most likely have a hardware problem. There are no more user troubleshooting steps available.

Similar Messages

White Screen of Death (after restoring)

Guys, I've been dealing with the White Screen of Death, but it was always solved by turning it off/on, or restarting it.
The white screen used to happen when leaving my iPod for 3 days without using it.
However this time, 4 days passed without touching it, and I can't make it work.
I tried restoring it from a recent backup without success.
What could I do?
Is it hardware or software problem?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

White screen of death after using with car charger

I plugged my iphone into a brand new belkin car charger and it instantly caused the screen to go white. I unplugged it immediately and then reset it.
The next day I charged it and it booted up ok, but would not acquire the cell network and then would not respond to touch.
I then rebooted again and rather than getting pure white screen, I got lines of different colour vertically up and down the screen. Eventually it then created a white screen again. Everytime I reset or touched any button, the same sequence would occur - flicker of coloured lines on the screen and then fill out to a white screen. Plugging it into a mac made no difference, it was not recognised by the computer.
It is now completely bricked and does not respond to anything.
Anyone seen anything similar ?

Yes!!! After the 1.1.1 update, I had the exact same thing happen with my Belkin Auto Kit. A real bummer, because until I updated, I was happy as a clam listening to music in my car off my iPhone.
Anyway, I had the same thing happen- white screen with flashing colored lines and then a whole bunch of problems. Eventually, my iPhone became completely unresponsive. An Apple Genius took one look at it and gave me a new phone.

White screen of death after installing Macfuse

I had a well running MacPro hexa 3.2 (upgraded from a quad 2.6G hz) under ML and since I needed to backup some files from an ext3 drive I looked up how to mount them.
The proposed solution was to install both OSXFuse and Fuse-ext2, which I did. I could access the file through a recovery utility, but it did not mount; since the guide suggested to restart in this case,
I did. And it started showing the white screen, not responding to startup DVDs, disconnecting, all possible known key combinations.
Unfortunately I don't have a boot USB key, but given the boot DVD does not work Indoubt it could help.
Any known solution?
Thanks in advance
Maurizio

Thanks, this worked. I knew this and I had connected to the front connectors, the back ones instead worked.
I booted in safe mode, and then I could reboot normally and it worked, but now the ext3 drive does not mount anyway. I find some folders with the name of the drive but there's a No access sign and they are given as 0 MB.
So, good I still have my machine working, but no ext3 backup yet. TO stay on the safe side now, I'm trying to see if I can find a Win XP driver on an old PC I don't care too much about...

BeJeweled and White Screen of Death

Does anyone know if the game Bejeweled creates a software conflict with OS 5. The wife gets a white screen of death after 5 or 10 minutes playing and I have to hook it up to the desltop software to get rid of it as removing the battery doesnt resolve it. All that does is start a reboot and then right back to a WSOD. The phone is a Curve 8520.

Got my own answer. I had downloaded and installed the one from Rogers so I deleted that and got the one off app world and it's working fine.

Since updating the software on my iPhone 3gs it has developed the so called "white screen of death". The phone has not been dropped or damaged in anyway, the problem only developed after software upgrade. Rung apple and they were less than helpful

since updating my iphone 3gs software it has developed the so called "white screen of death" this happened immediately after software install. It has never been dropped or damaged. I have tried the solution which seems to pop up most of holding down the power button and the home button for 10 seconds but this hasnt helped at all. Tried ringing apple, who were less than helpful and disinterested as the phone is out of warranty. I am hoping there is a solution which doesnt mean shelling out for a new phone! any ideas?

Basics from the manual are restart, reset, restore.
Try all of these.
If these fail, then:
iOS: Unable to update or restore

OOB White Screen Of Death: Silverlight Installation required after each reboot.

Hi,
we are getting White Screen Of Death on few user's machine for last few months and a number of users is getting added from last month for the same issue. Earlier we were using the CleanSilverlight from the following site
http://support.microsoft.com/kb/2608523.
Now we have the following issue that requires immediate fix:
Whenever we apply CleanSilverlight then my OOB starts working fine but it start displaying same white screen after few days without any action (Installation/Uninstallation)
Whenever the system reboots then we need to apply CleanSilverlight and install the Silverlight once again on user's machine to work with OOB. It seems rebooting interferes with OOB application.
Both of these issues are very frequent from last one month. I don't know if any update to windows/browser is the root cause for the issue.
One the system is having the following configuration to run OOB:
OS name and version: Windows 7 32-bit
Browser name & version: IE 8 & Google Chrome 38.0.2125.111 m
Silverlight version: 5.1.30514.0
Any help would be greatly appreciated.Regards, Maddy

Hi,
Clean the corrupted Silverlight installation and reinstall the Silverlight should fix the issue:
As mentioned above it does fix the issue but sometimes its not permanent solution, It just pop up once again.
I don't understand why should we downgrade the version of the Silverlight. Its working fine after applying CleanSilverlight
and reinstalling Silverlight.
There must be something that's corrupting it. vize Antivirus, any new update etc.
Also I would like to know why the Silverlight is getting corrupted at all. Why do we need to apply CleanSilverlight?
Still looking for a proper solution.
Regards,
Maddy

Imac crashes after 3 weeks!!!! White screen of death-- Hard Drive died!??

Good day fellow Apple-minded,
bought my missus a 27" Imac with a 1TB hard drive in the mighty United of States,just the other day.
I have become quite an Apple fan recently........mainly based on the high reliability compared to the products from Bill Gates and his henchmen.
HOWEVER, I was less impressed when the white "screen of death" appeared the other day while trying to boot up. It was night, so I spent a good few hours in this forum, trying to look for a solution.........before finally surrendering to bed.
The next morning to the Mac-doctor and he confirmed--> the Hard Drive--> R.I.P.
After 3 weeks only!!
Luckily it will be changed under warranty etc, but still--> my question is: how common is this for the Imac?????
FYI: I flew the Imac out of the States, checking it in at the airline desk--> booboo??
Thanks,
MXP 150 Patriot

IMO, mere coincidence. Mechanical and electrical things break. When, no one knows. For HDs, normally within the first couple of months and then years later at their end of life. Since it's being replace under warranty, don't worry.

How to fix white screen of death on iPod 4g after screen replacement?

How to fix white screen of death on iPod 4g after screen replacement?

I would try to reset it before anything else. To do this press and hold the home and power buttons until the the white screen shows the apple logo (~ 15 secs.).
If this does not work then more than likely the LCD is damaged.
btw- The white screen is common after repairs. The reset fix works 90% of the time.
iRefresh ltd.
http://www.ipodrefresh.com

IPod Nano white screen of death - RESURRECTED! :D

Alright, here's the deal...A friend of mine has a new iPod Nano and gave it to me because it had stopped working, and was hoping it was worth something to recover. Sorry about the long story!
It _wouldn't_ turn on. But, when connecting it to the computer via the USB dock cable, it comes on for a few seconds on a grey-whitish screen. Then turns back off, reboots, and tries again. Step 1 step 2. Nothing.
Although, 'Diagnostics mode' or whatnot it is, does work however. It would still be a faint grey screen, but whiter and more vibrant, as if it's saying "Hey, I'm alive! I'm alive!!!" and I can go through settings and make it (sometimes) change colors, and reboot the iPod.
I was thinking since iTunes never recognized it (It was plugged in the whole time) that I would drown in just for the sake of it.
Well, 3 hours later after attempting to kill the poor thing, it... resurrected itself.
I'm serious, it really seems to have unbelievably done it. When turning it on, I get 2 beeps, but no restart loop, the LCD stays on the white screen though, BUT, here's the good thing.
NOW, I hear the system 'click' sounds when using the buttons and such that it's going through the menu, good news so far! It seems like it because after the 'boot' sequence (it appears to boot very fast, strangely).
The good thing is (kinda) https://discussions.apple.com/thread/1517571?start=0&tstart=0 ... So I suspect that somehow, this method of submerging it under water, letting it dry, blowdrying it, and then leaving it in the heat, somehow restored the SD chip inside of it... possibly only for now... I'm going to use this moment to hopefully get all data off the device, and see for one last time if it's fully restorable...
I have the power! Ok, so I hooked it up to the wall charger (just put the wall connector on the USB cord) and it now beeps two times, and after about 30 seconds or so, I get to the main menu, screen still white, but I can certainly hear the click letting me know I'm 'navigating' the iPod. It doesn't appear to have any music on it, or maybe it does, but I need to connect some earphones first. Or, it supposed to be display the 'sad iPod' icon, but I just don't see it, therefor, I'm blind as to the status of it.
I likely guess it's the battery, since every time I disconnect it, it goes dead. Yep, just looked back, still on. Yep, still menu clicking. Yep, I can start it with no problems now. Any clue what I can try to do to resolve this? Obviously it's turning on, and it seems to be doing something, it boots, (apparently) so that's a good sign.
Please, is there any hope at all in this iPod? At all?
AND, IT JUST BEEPED 2 TIMES AGAIN! And I was just typing... why did it do this? (Funny thing is, how it still works!) Is that really the menu button clicking? That would explain it, I mean it only plays the menu clicking sound AFTER about 30 seconds of it 'booting' to the iPod firmware, so it obviously has some sort of life to it. If I hook up my earphones... Holy Mac! I hear music! It's alive!!! It's alive!!! Oh my man!!! Yes!
It has hope, in a way!
Atleast, I hope, but it works! Freaking amazing! Jamming to some awesome beats right now, some cool hip hop, sound quality you ask? Great, actually! I don't know how, don't want to know, but it seems trying to kill this iPod actually resulted in it being resurrected? How? Who knows! This is awesome! iPod truly CAN have 2 lives, I guess!
Cool stuff, I swear on that! My favorite song was on here too!
How to adjust the volume on the iPod Nano? I don't care, it's playing at full volume, and it's awesome!
The sad thing is, it still has the white screen of death, and the battery is apparently fried still (or needs a good 24-hour charging).
This iPod has been sitting dead as a dud in the storage room for a good 1 year or so, unused. And now it came back to life in a flash. Unbelievable.
I love you Apple.

Your problem was moisture. It was wet inside and sitting around for a year let it all dry up.
If you get this kind of thing happening, speed the process up by putting the iPod into a zip lock baggie with a dessicant (you know those little silica pouches) or even some rice to absorb the moisture. Let it sit for a few days and it should dry it all out.
i

How to deal with the "white screen of death"?

My 1 hour old iMac (27 inch i5) just died. I had used it for less than 30 mins when it downloaded an OS update and rebooted. Then it refuses to boot, stuck in a white screen.
After that I slid in the recover disk and used the disk utility to restore the HDD as in the recover manual. It then spent 30 mins recovering,. However, on re-start it is still stuck in the white screen of death.
What do i do now?

Hi anerjee;
With a brand new Mac, personally I would not mess with it. I would take it back to Apple and ask them to fix it.
Allan

White Screen of Death and Wipe Did Not Work

Hello -
I purchased my Blackberry 8900 a year ago and TMobile is my carrier.
I experienced a white screen of death on my Blackberry 8900 last nite while talking on it. It just dropped the call and the screen went white. I shut it off then back on, white screen appeared after reboot. I pulled the battery and left it out for 15 min, inserted it again and rebooted - still white.
I searched online and found a lot of info. My phone is recognized by the Desktop Manager software. I was able to back up all of my data and applications. I deleted all of the data on my phone through the DM as well (or thought I did - I can't tell if it worked or not). I downloaded the current version of the OS from TMobile for reinstallation.
I downloaded JL Cmder to fully wipe the phone. JL Cmder did not work on my home machine (Win 7) but I finally got it to work on my work machine (Vista) today.
I selected the wipe option (4) and JL Cmder successfully connected with the phone. The phone rebooted and I got happy, but on phone reboot I did NOT get the "507" error all of the how-to sites say I'm supposed to get. The phone rebooted with the same white screen and no error message. I've run the wipe command from JL Cmder a few times on the phone and it connects, reboots but I still get the white screen with no error message.
Is there anything else I need to do to get this 507 error? Or is my phone really dead?
I want to do what I can before I shell out more $$ for another phone.
Thanks in advance.

Thank you for your replies...
jmrmb80 - Yes the device is still recognized by the Desktop Manager. I reloaded the OS on it this morning and the App Loader says it was successful - but on reboot the white screen loads and thats it.
billrobinson - I haven't dropped the phone since I bought it. I wish I had b/c then I could blame it on something. My friends drop their phones all the time, spill stuff on them etc.... and I do nothing - and my phone blows up

White screen of death ipod touch 4g 32gb [dropped]

I got my ipod touch 4g 32gb for Christmas 2012, so it's still quite new, i accidently dropped it on the kitchen floor, screen face down [facebook app was currently running at the time] it had a silocon case on it so it wasn't as bad, when i pick up my ipod to check it was alright, the screen was all white [white screen of death].
I've tried 'home+lock screen buttons' & i have also tried 'Home+lock screen+ volume up buttons' this didn't work.
my friend suggested that i leave it to drain out and after 24 hours it died out, after about 20-30 mins i put it back on charge and the white screen came back up, i took it off and i'm leaving it for the night and will try it again tomorrow, does any one have any suggestions on other ways i could fix it, please help, thanks.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. Could be a loose connection or something worse.
Apple Retail Store - Genius Bar

N97 White screen of death (WSOD) with FW V11.0.21

I have my nokia N97 almost a week now. This morning opera mini froze and I couldn't turn it off so I removed the battery. After reinserting the battery and turned the phone on I got the White screen of death (WSOD), just a white screen with the word nokia on it. I tried to boot it without the simcard and also waiting 30+ minutes before reinserting the battery. But I still have de WSOD...
Do I have to keep it on to drain the battery or are there other methods to fix this problem. I don't feel like sending it to Nokia because I have to wait more than 2 weeks before it's fixed...
The past 2 weeks I have used it intensively, installed a lot of apps. Put 300+ songs on it and and some movies. I had the email widget on the home screen, I heard that's one of the problem on other forums...
Any ideas how I can boot up normally....
Solved!
Go to Solution.

WSOD
Hard Reset
The combination is:
Shift + Space bar + Backspace + Power your phone
Instructions to bypass WSOD:
All you need is: Methodology 1 as posted by some other user
N97
Charger
Follow these steps:
Turn off your phone.
Insert charger.
Remove charger right after screen lights up.
Wait a couple of seconds till screen turns off and just after that press power button.
After standart vibration notification just put your charger in.
VOILA! You can insert your PIN again!
I am using this method for almost a month and it seems that this is only one way to boot up my N97.
It would be nice to hear if this method works for you
Anyway, I have found a solution, that works for me everytime the WSOD comes up. It goes like this when WSOD keeps coming up:
Instructions to bypass WSOD:
All you need is: Methodology 1 as posted by some other user
1. Pull battery and re-insert it.
2. Power up the phone by holding the "Power button + RED key + GREEN key + Camera key" and wait 30 seconds or so.
3. After the wait the phone should come up normally asking for the SIM passcode and everything is fine.
"Power button + RED key + GREEN key + Camera key" is a sort of "soft reset", it keeps all the installations and everything as opposed to the "hard reset".
Hope this helps, and let's all hope that Nokia QA start testing their smartphone software with a little more care. I cannot imagine that normal people would live with such blatant bugs.
My solution to yesterday experience
What I have done:
1. Switch Off Nokia N97 by pulling out the battery
2. Pull out the SIM CARD and Memory Card
3. Switch on The Nokia N97 without SIM AND MEMORY CARD
4. Then do the Factory Settings by going to phone menu options because by this time WSOD will be over.
5. Then Insert the SIM and restart it.
6. Again Switch Off the same and insert Memory Card.
7. Switch on again and restore settings as backedup whether in your PC or memory card to get last settings.

White Screen of Death Questions [PLEASE HELP!]

If someone actually cares about my issue, they will read all of the following. Let's see how many of you are out here and how many just want to answer simple short questions for reputation.
Okay, so I've ran into my first ever iPod Touch issue. I've never owned an iPhone, but I have had an iPod in the past and know a bit about them. I'm going to be 100% honest and I need a serious answer because I'm upset and angry. If anyone can be bothered to read the following, THANK YOU. If anyone could help me out in any way by giving me suggestions/tips and/or a solution, THANK YOU. But anything that can help is appreciated.
I had my board shorts on when this ocurred. I went to the toilet, doing my own business. I had my iPod Touch in my bank pocket which went to about half way down my thigh. The iPod Touch at the time was facing away from my thigh. Pulling down my pants, the iPod Touch hit the tiled floor. It hardly even hit the floor, all I heard was a little click and I realised it was my iPod. It was flat at the time, I picked it up and pressed the Home button immediately to ensure it was okay. It sort of lit up like a white background, but had a very low opacity. Since it was flat, I assumed it was normal.
Putting my iPod on charge right after my toilet break, I waited and waited for it to charge quickly enough for me to see the screen as I was a little worried not having seen that faded screen before. When the Apple logo was to appear, it gave me a lit up white screen. I was so confused as there were no marks AT ALL on my screen or any other part of the iPod.
NOTE: My iPod is still under warranty.
Did my research and came to the conclusion that it was the infamous 'White Screen of Death'. Where do I go from here? I have no clue!
I have important information such as a To Do list and my Contacts within the iPod. I NEED to retrieve this information. Is there any way I can do this?
I can still use the iPod, as if the screen were showing. Sounds are working, but there is just a blank, lit up white screen. Sometimes when I hold the Home button, On/Off button & the Volume Up buttoon all at the same time for ~10-20 seconds, the Apple logo comes up as if the screen was all fixed. 5 Seconds later, it goes all funny as if there were faded white lines and a faded white background but still being able to see the logo/screen. When the iPod loads, it just goes back to the lit up white screen.
Here's another odd thing to this, when I leave my iPod Touch sitting in a spot remotely, without touching it for a few hours, when I come back to it and hit the Home button, the iPod will begin to work fine as if nothing ever happened. No white screen, no nothing, just simply use it as I wish. I can even sometimes lock it, and then unclock it again with it still showing perfectly. However, when I tend to click the On/Off button after this happens, or if I just continue to use it for ~1 minute, it will eventually do the same as the above paragraph in second last sentence.
This may be important:
The iPod charges fine.
The iPod can be used with my computer and iTunes fine.
To sum it all up, everything can be done, including using the iPod, but with a lit up white screen.
Here are some questions I have for you guys:
Will Apple cover this in my warranty?
If they won't, what should I do?
How much would a replacement screen cost?
Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
What could be the cause and why?
How can I retrieve that important information? (Contacts & To Do List)
Have you got any suggestions/tips for me?
I need this resolved guys. I'm very upset and angry over the whole situation. If a little thump on the tiles like that (it's not like I dropped it or anything) can damage the screen that much, then this devices from Apple can't be very reliable. All I'm asking for is some genuine service/help to resolve my issue. If this can be done, I will be one VERY happy person.
Daniel

Will Apple cover this in my warranty?
As stated above it is not covered by the warranty as it will be deemed accidental damage. You can try explaining what happened to somebody at the Genius Bar and they may cut you some slack and replace it at no cost. They might not though as Apple has started to really come down hard on eliminating replacing accidentally damaged iPods at no cost.
If they won't, what should I do?
Again, bring it into them anyways and explain what happened. You have nothing to lose either way. Otherwise, you really only have 2 other options. Send it to a third party service center to have them take a look at it and possibly repair the iPod, or do some studying online and learn how to open up the device yourself and take a look. There are some excellent step-by-step repair guides at http://www.ifixit.com/.
How much would a replacement screen cost?
This depends on where or how you have it repaired. Here is Apple's repair pricing guide.
http://www.apple.com/support/ipod/service/prices/
Third party repair centers will cost less and they'll actually swap out the bad part rather than just replace the entire iPod as Apple does.
Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
If you have a warranty on it still, I wouldn't quite yet. Take it to your local Apple store as explained above. Otherwise, I would only if you feel comfortable working with small electronics and consider yourself handy with them.
What could be the cause and why?
As stated already, it could be a damaged or loose LCD ribbon cable or the LCD screen itself is damaged. As to what exact component, there is no way to tell.
How can I retrieve that important information? (Contacts & To Do List)
Make a backup of the device in iTunes before taking or sending it in for service or before you decide to open it up (if you do happen to go that route). See here what is included in the backup of the device.
iTunes: About iOS backups
If you get a new or replacement device you can restore it from that backup.
Have you got any suggestions/tips for me?
As I have already stated numerous times, try taking it into your local Apple Store and see if there is anything can do for you such as swap it out. Remember that they are not obligated to do so since the damage is technically accidental. Be kind and polite when explaning what happened. You never know what could happen!
B-rock

White screen of death after 3 mins of usage

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