"White Screen of Death" on my Blackberry Curve 8520

I was using my blackberry today when the screen progressively turned white and stayed white. I popped the battery in and out and my device rebooted, light turned red, all normal and then the main screen loaded and it faded back to white. I took it to my provider and they stated that I need to reinstall the operating system and might as well do it myself instead of leaving it there for 10-15 days. I had updated to the OS 6 since my phone came with 5 a few months back. Any suggestions? And do you agree with my provider asking me to just reinstall the software?
Thanks for your help!
Definitely need it.

Hi, welcome to the forums.
Your provider probably saved you money and time; indeed, it would have taken 10-15 days for you to get the phone back since the device usually gets shipped out to some random location where special Blackberry Repair Operatives (bro's) fiddle-fart with your phone's insides and brains and manage to fix it at which point it gets shipped back.
I got the WSoD on my 85xx as well. Friends, who also experienced the WSoD, ended up having to buy a new phone as it just couldn't be repaired; just I did. Q.Q
Try a complete format of the device using your Desktop Software (see links below for help), if that doesn't work, then you can try sending the phone away; as a last resort, buy a new device.
KB18998 How to reset the BlackBerry smartphone to factory defaults.
Desktop Software Tips Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone.
Regards,
Sebastien
- Blackberry Curve 9300 - 6.0 Bundle 2949 (v6.0.0.668, Platform 6.6.0.236) -

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White Screen of death on my blackberry curve 8900

Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !

Matt_archi_nyc wrote:
Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !
Have you tried getting help from AT&T folks (I'm assuming AT&T because you said Cincinnati Bell but if it is a different carrier, should be the same principal) locally in NY? Most are happy to help if they can and if they can't they will tell you what to do. I think I ended up calling customer service (which might be the best bet for you) when a phone that was still under warrenty malfunctioned and they sent me new phone in the mail. You shouldn't have to go to Cincinnati. Help is probably (no pun completely intended) a phone call away

White Screen of Death and Wipe Did Not Work

Hello -
I purchased my Blackberry 8900 a year ago and TMobile is my carrier.
I experienced a white screen of death on my Blackberry 8900 last nite while talking on it. It just dropped the call and the screen went white. I shut it off then back on, white screen appeared after reboot. I pulled the battery and left it out for 15 min, inserted it again and rebooted - still white.
I searched online and found a lot of info. My phone is recognized by the Desktop Manager software. I was able to back up all of my data and applications. I deleted all of the data on my phone through the DM as well (or thought I did - I can't tell if it worked or not). I downloaded the current version of the OS from TMobile for reinstallation.
I downloaded JL Cmder to fully wipe the phone. JL Cmder did not work on my home machine (Win 7) but I finally got it to work on my work machine (Vista) today.
I selected the wipe option (4) and JL Cmder successfully connected with the phone. The phone rebooted and I got happy, but on phone reboot I did NOT get the "507" error all of the how-to sites say I'm supposed to get. The phone rebooted with the same white screen and no error message. I've run the wipe command from JL Cmder a few times on the phone and it connects, reboots but I still get the white screen with no error message.
Is there anything else I need to do to get this 507 error? Or is my phone really dead?
I want to do what I can before I shell out more $$ for another phone.
Thanks in advance.

Thank you for your replies...
jmrmb80 - Yes the device is still recognized by the Desktop Manager. I reloaded the OS on it this morning and the App Loader says it was successful - but on reboot the white screen loads and thats it.
billrobinson - I haven't dropped the phone since I bought it. I wish I had b/c then I could blame it on something. My friends drop their phones all the time, spill stuff on them etc.... and I do nothing - and my phone blows up

HELP regarding abnormal high maintenance of Blackberry Curve 8520 for WHITE SCREEN

I have a BLACKBERRY CURVE 8520 since past 2 years.
For past few days, the screen of the set become WHITE.
i searched the net and i found the it is common problem of BLACKBERRY.
i tried few tricks as told by various forums.
but the WSOD( white screen of death) didn't go.
my handset can still receive the calls, but i cant see CALLER NAME'.
i also got messages which i am not able to see.
OVERALL MY BLACKBERRY BECOME OLD CLASSIC TELEPHONE INSTRUMENT NOW.
I went to authorised service centre of Blackberry at Meerut in India.
He told that the LCD screen is to changed and the cost will be around Rs. 6600 only !!!!!
I returned with BIGGGG SHOCK !!!
{{ BLACKBERRY LCD DISPLAY PART- COST Rs 6600/- or APPROX $ 120 . IT IS TOO HIGH NOT REASONABLE AND JUSTIFIED}}
I then tried to find latest price of curve 8520.
On flipkart and naptol -- it is Rs 8999/- {{ LATEST PRICE of curve 8520. IN INDIA APPROX $ 163}}
On ebay.in/   Rs 8850/-
TOO COSTLY SERVICE AND MAINTENANCE OF BLACKBERRY>.....
It is very difficult to lodge a complaint for BLACKBERRY. Customer support is very poor.
Can anyone guide me as I am not able to use my Blackberry for past several weeks?

hp_1706 wrote:
Ii searched the net and i found the it is common problem of BLACKBERRY.
i tried few tricks as told by various forums.
but the WSOD( white screen of death) didn't go.
What is it that you have done already, before any of us can give you any further suggestions?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

HELP PLEASE! Blackberry curve 8520 - keep getting stuck on "white screen"

Hi i only have this blackberry curve 8520 for like 3 days and already its getting stuck on the "white screen" i experienced this problem with my previous blackberry and after several battery removals it broke and wouldnt turn on again and NOW this new blackberry with the same white screen problem! please HELP ME ANYONE PLEASEEEEEEEEE!!!
thanks

Do you have a media card installed? If so, remove the battery while the phone is powered on, remove the media card (leave it out), then reinsert the battery and let the phone fully reboot. See if that makes a difference or not.
"Cats may taste like chicken, but they have more bones than rabbits."
Blackberry 101
Tips & Tricks
Videos to learn from on youtube

White screen of death - curve 8520

my blackberry curve 8520's screens went completely white and i have taken the battery out and in loads of times and it still wont work :s, ive done nothing to it and only had it for 6 months, someone help????!!!!???

Hello bluechad
Welcome to the Community
To resolve your problem Please Follow the Knowledge Base :
KB30280 : BlackBerry smartphone displays a blank white or black screen.
Please try it and let us know the result.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Help blackberry curve 8520 screen gone white with funny icon and saying reload softwear 552

hello my blackberry curve 8520 screen has gone white and funny circle icon has come up with reload softwear 552 at bottum of screen what do i do as it wont do anything ive tried battry pull and turned back on and it still brings that up
Solved!
Go to Solution.

It seems that you have not installed the correct blackberry software for your device, or might be select the incorrect carrier for your blackberry handheld. You need to download the correct blackberry software with your service provider and before installing the software, disconnect your BB device from the computer and then install it with proper administrative privilege.
After installing the software on your computer, make sure to hard boot your blackberry handheld before connecting it to your computer. If the same problem persists, then use JVM Loder to complete wipe your blackberry device memory then connect with the desktop manager and install the software.
Good luck..!!!
Regards,
Mayank

Blackberry white screen of death solution

Hi all
I have a problem with the screen of death, all I had to do is to change a battery and now my phone its working fine.
Solution for problem is to get another battery.
Let me know if it worked for you!!!!
Regards
Norman Magota

Hi and welcome to the forums nmagota!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Did you have an error message accompanying your "white screen of death?"
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Blackberry White screen of death

My friend has the Blackberry Curve 8520 it was working fine for her but recently she has been getting a white screen randomly which she then needs to take the battery out and plug it into charge, to get it to work. The first time it did it she thought maybe it ran out of charge but as soon as it was plugged in it said full battery. Is there anything she can do?

Hello becceh96 and welcome to the BlackBerry® Support Community Forums.
Sorry to hear your friend is having issues with her BlackBerry® Curve™ 8520 smartphone.
It would be recommended your friend reinstall her device software.
Using the BlackBerry® Desktop Software, have her back up her device data and follow the steps in KB11320 "How to perform a clean reload of the BlackBerry Device Software for Windows".
Before she restores the backed up data file, have her test the screen to ensure it doesn't go white again.
If she should encounter any further issues, she should contact her mobile network provider point of sale for further investigation.
Hope this helps!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My blackberry curve 8520's screen keeps going white

i have a blackberry curve 8520 and for about the last 2-3 weeks the screen has been going white nearly everyday at random times . last night i was watching a video on my phone on youtube and the screen went white . this also sometimes happens when i am watching videos on youtube , when i am surfing the internet on my blackberry throughout wi-fi , its sometimes just happens when i am just on the blackberry and after a reboot . when the screen does go white i take the battery out and put it back in ,it reboots and sometimes just before the reboot is finished it goes white or even after the reboot is finished it goes white straight away. i then have to put it on charge throughout the blackberry charger or the blackberry usb . yesterday i downloaded blackberry desktop manager and connected my blackberry to it and done a back up and then i tried taking the battery out and putting it back in and i never got the white screen but i started getting it again . please help and please be specific on what is causing this and how i can stop/prevent it

Hi Solidbass,
You need to consider updating/reinstalling your device OS again.
tanzim
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Click on the LIKE on the bottom right if the post deserves credit

My Blackberry Curve 8520 turns itself off, lock and get a white screen.

Whenever I'm making a connection, it starts to give strange noises during the call and ends up shutting down completely. When I try to turn it on again, it starts loading the OS, when the progress bar loads halfway, he gets the white screen and locks up completely, making it impossible to use again. The Blackberry only back to work only when connected to the battery charger. I hope someone can help me! Thanks in advance. The text can be somewhat meaningless, because I'm from Brazil and translated using Google Translator.

Hi denisssilva94,
Welcome to the Support Community!
I would suggest first testing your BlackBerry® Curve™ 8520 smartphone with another battery to rule out any issue with the battery itself.
If you have the same issues when using another battery, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

My Blackberry Curve 8520 Has a constant White Screen?

Hi , please can someone help me with my Blackberry 8520.It has a white screen on death everytime i turn it on, Although the alarm and everything will still go off as usaul so i know the phone is working. Ive tryed doing stuff with the software but im not sure im doing it all right due to me being a Iphone sorta person! If someone could let me know what i should be doing to fix it ect that would be great! Thanks!

maybe hardware problem check your local BlackBerry store/service to fix that...
Please give me +like, very helpful for me

BlackBerry Curve 8520 White Screen, PIN Unknown

Hi there
I am trying to do up a free BlackBerry I got given for my friends son. I have put a new screen and keypad on it, but when I turn it on, it just turns on to a white screen, no matter what.
After a bit of googling I found it referred to as a "white screen of death", and that I should install the latest Desktop Software and OS, which I have done.
I have followed the instructions (take out the battery, connect USB to computer, etc) but then it asks for the Unlock Pin. I have entered the PIN off the side of the box, which it did not accept.
I am wondering where else I might find the Unlock Pin?
Also, is this the best way of getting rid of the white screen and getting the phone back to working order.
I've got it all looking nice before I give it to the kid, now I just need it to work!
The former owner said they did a system restore before they gave it to me, and i'm not worried about wiping out any/all existing information, as the phone is going to someone else, so any help about how to get it back in working order will be greatly appreciated!
Kind regards
Nivek

I found out the PIN.
I have installed the latest OS, followed all the instructions here with AppLoader and Loader and running updates from Desktop Software and installing the updates from the carrier...
Still nothing. I have a white screen. If I turn it off, it lights up with a white screen, turn it on it lights up with a white screen. I have charged it, and it's sat there charging with a white screen.
When I turn it off it flashes the red LED in the corner, if I turn it on, it flashes green (well i'm assuming it's off and on, I don't really know...)
Any help at all?
Niv

My Blackberry Curve 8520 screen has gone white but the sounds and everything still work

My Blackberry Curve 8520 screen has gone white but the sounds and everything still work so i dont know what to do because nothing on youtube tells me what to do so i have ended up here so please can someone help me

Hello grasyapagsinta
Welcome to BlackBerry Support Community Forums
If you think your Battery it OK then try Updating or reloading your device software to rule out any software issue.Have a look at on how to perform a clean reload of device software :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.
Additional Information :KB30280 : BlackBerry smartphone displays a blank white or black screen.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

B.B curve 8520 complete white screen of death!!!

Phone has white screen of death ive tried all i can think of to fix, soft reset ,hard rest, power off battery out then put back in then hold return untill phone restores itself completly to get onto the safe mode settings but just will not work i have tried a new screen same thing on that so put the old one back on i have reinstalled the os system ive tried updates you name just cant get rid of the wsod please help!!!

try hucking it up on usb and downloading the blackberry desktop install it let it connect to your pc and it should be able to pick it up and try updates from there but before all this try taking your battery out and pressing it against the gold clips but not letting go of it only leave a little bit of space until you see the loading screen if it just flashes red just leave it for a few mins keep held of it and then once you see the loading screen gently let your battery slide in

"White Screen of Death" on my Blackberry Curve 8520

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