White Screen of death on my blackberry curve 8900

Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !

Matt_archi_nyc wrote:
Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !
Have you tried getting help from AT&T folks (I'm assuming AT&T because you said Cincinnati Bell but if it is a different carrier, should be the same principal) locally in NY? Most are happy to help if they can and if they can't they will tell you what to do. I think I ended up calling customer service (which might be the best bet for you) when a phone that was still under warrenty malfunctioned and they sent me new phone in the mail. You shouldn't have to go to Cincinnati. Help is probably (no pun completely intended) a phone call away

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"White Screen of Death" on my Blackberry Curve 8520

I was using my blackberry today when the screen progressively turned white and stayed white. I popped the battery in and out and my device rebooted, light turned red, all normal and then the main screen loaded and it faded back to white. I took it to my provider and they stated that I need to reinstall the operating system and might as well do it myself instead of leaving it there for 10-15 days. I had updated to the OS 6 since my phone came with 5 a few months back. Any suggestions? And do you agree with my provider asking me to just reinstall the software?
Thanks for your help!
Definitely need it.

Hi, welcome to the forums.
Your provider probably saved you money and time; indeed, it would have taken 10-15 days for you to get the phone back since the device usually gets shipped out to some random location where special Blackberry Repair Operatives (bro's) fiddle-fart with your phone's insides and brains and manage to fix it at which point it gets shipped back.
I got the WSoD on my 85xx as well. Friends, who also experienced the WSoD, ended up having to buy a new phone as it just couldn't be repaired; just I did. Q.Q
Try a complete format of the device using your Desktop Software (see links below for help), if that doesn't work, then you can try sending the phone away; as a last resort, buy a new device.
KB18998 How to reset the BlackBerry smartphone to factory defaults.
Desktop Software Tips Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone.
Regards,
Sebastien
- Blackberry Curve 9300 - 6.0 Bundle 2949 (v6.0.0.668, Platform 6.6.0.236) -

White Screen of Death and Wipe Did Not Work

Hello -
I purchased my Blackberry 8900 a year ago and TMobile is my carrier.
I experienced a white screen of death on my Blackberry 8900 last nite while talking on it. It just dropped the call and the screen went white. I shut it off then back on, white screen appeared after reboot. I pulled the battery and left it out for 15 min, inserted it again and rebooted - still white.
I searched online and found a lot of info. My phone is recognized by the Desktop Manager software. I was able to back up all of my data and applications. I deleted all of the data on my phone through the DM as well (or thought I did - I can't tell if it worked or not). I downloaded the current version of the OS from TMobile for reinstallation.
I downloaded JL Cmder to fully wipe the phone. JL Cmder did not work on my home machine (Win 7) but I finally got it to work on my work machine (Vista) today.
I selected the wipe option (4) and JL Cmder successfully connected with the phone. The phone rebooted and I got happy, but on phone reboot I did NOT get the "507" error all of the how-to sites say I'm supposed to get. The phone rebooted with the same white screen and no error message. I've run the wipe command from JL Cmder a few times on the phone and it connects, reboots but I still get the white screen with no error message.
Is there anything else I need to do to get this 507 error? Or is my phone really dead?
I want to do what I can before I shell out more $$ for another phone.
Thanks in advance.

Thank you for your replies...
jmrmb80 - Yes the device is still recognized by the Desktop Manager. I reloaded the OS on it this morning and the App Loader says it was successful - but on reboot the white screen loads and thats it.
billrobinson - I haven't dropped the phone since I bought it. I wish I had b/c then I could blame it on something. My friends drop their phones all the time, spill stuff on them etc.... and I do nothing - and my phone blows up

Blackberry white screen of death solution

Hi all
I have a problem with the screen of death, all I had to do is to change a battery and now my phone its working fine.
Solution for problem is to get another battery.
Let me know if it worked for you!!!!
Regards
Norman Magota

Hi and welcome to the forums nmagota!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Did you have an error message accompanying your "white screen of death?"
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

B.B curve 8520 complete white screen of death!!!

Phone has white screen of death ive tried all i can think of to fix, soft reset ,hard rest, power off battery out then put back in then hold return untill phone restores itself completly to get onto the safe mode settings but just will not work i have tried a new screen same thing on that so put the old one back on i have reinstalled the os system ive tried updates you name just cant get rid of the wsod please help!!!

try hucking it up on usb and downloading the blackberry desktop install it let it connect to your pc and it should be able to pick it up and try updates from there but before all this try taking your battery out and pressing it against the gold clips but not letting go of it only leave a little bit of space until you see the loading screen if it just flashes red just leave it for a few mins keep held of it and then once you see the loading screen gently let your battery slide in

White screen of death and reboot loop help!!!

I have a problem with my curve, I have a white screen of death. This happens whenever I turn on my blackberry. Also my phone is stuck in a continuous loop of it rebooting, loading up showing the home screen and then rebooting again. What do I do? i have tried battrey pulls and pressing on the corners of the screen

Deal with the rebooting first. If you have a media card installed, remove it and test. If it isn't the media card that is the problem, see if you can reboot in safe mode, then do a a full backup. While in safe mode, after the backup, you can try removing any apps or themes you added and then test. Ultimately you will probably end up reinstalling the OS.
Once you have the device booting up and staying on, hopefully, see what you see. If the screen is all white with no text or icon, you have a hardware problem with a connection to the display.
Caveat: If have gotten the device wet or dropped it, all bets are off.
- Ira

White screen of death with little black clock thing

I've had the so called white screen of death for 2 days. Phone was locked in pocket. Took it out and there was a tiny error message on the screen. unfortunately I can't tell you what message it was :-(
Removed battery for long and short periods. Each time, when put bavck in, the led light flicks on and i get the white screen (without me powering it up). The phone is totally unresponsive.
I've tried the following but the computer recognises my phone (instead of 'unknown'), then I get the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator".
Done the downloads then nothing apart from the phone turning itself off. HURRAH! However, it's back to square one because if I touch it, we go back to the beginning.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
I've tried all of this on the old, slow laptop but have a mac as well.
PLEASE someone HELP!

Suzi-Q wrote:. Seriously fed up about not being able to back up on a mac
Hi you can use the mac
http://us.blackberry.com/apps-software/desktop/desktop_mac.jsp
However, if you haven't already done a backup, it is most certainly too late, but its worth a long-shot.
From your original post, it seems to me you did most things except a complete wipe without which I think you may be stuck with the white screen. Whether you use JL_CMDER or BBSAK to perform this vital step, they need a Windows OS. Whilst I do not have any mac knowledge, I do know that you can run Windows 7 on the mac. However, sounds like a faff to me. Can you not borrow a friends PC?
Below are the wipe and reinstall instructions which includes using JL_CMDER
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

White Screen of Death - NOTHING IS WORKING

Right, I've had my blackberry for a few months now, it was bought from someone else. Only recently, my phone has been turning itself off and giving me the "white screen of death" but I've always managed to get passed it by removing the battery then restarting it.
But today, it has turned itself off, reloaded to the main screen where it then freezes, the screen goes white and it says "app error 523 - reset". Ive clicked reset about a billion times and it keeps doing the same thing over and over again.
Ive been searching on this site all day for an answer but nothing has worked. I downloaded blackberry desktop/device software but it won't find my device. I tried that app wizard loader thing, but that didn't work either.
And yes, my phone is charged.
I am beyond frustrated now, it's seriously p*ssing me off and I need some help!! I can't fill out one of those information things including the carrier, question and whatever else because I don't know any of mine!
Please help me, I am just getting more and more angry!!

Hey jessmayx3,
Welcome to the BlackBerry Support Community Forums.
I can definitely help you out.
Follow the steps in this article to resolve the App Error 523: www.blackberry.com/btsc/KB24395
Let me know if you have any more questions.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

App getting the "white screen of death" since iOS 8.2 update

Hello!
Been playing an app called Solstice Arena since it came out. Now suddenly the game morphs into the "white screen of death" every time I hit the login button.
I tried all the usual things, turning the phone on/off, reinstalling the app, all to no avail.
Never had this problem before downloading iOS 8.2.
Anyone have any ideas?
Here is a pic:

Hello melsuzhen,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo only restore essential data. It is possible that you have corrupt data in your backup file which is causing your issue.
Hope this helps, have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BeJeweled and White Screen of Death

Does anyone know if the game Bejeweled creates a software conflict with OS 5. The wife gets a white screen of death after 5 or 10 minutes playing and I have to hook it up to the desltop software to get rid of it as removing the battery doesnt resolve it. All that does is start a reboot and then right back to a WSOD. The phone is a Curve 8520.

Got my own answer. I had downloaded and installed the one from Rogers so I deleted that and got the one off app world and it's working fine.

The white screen of death

Hi. i recently replaced my digitiser on my 3gs but since that i have experienced the white screen of death, i have restored the phone with itunes and tried all the button combos but no luck. its still recognised on itunes and it still rings i just cant access my phone. i had to replace my lcd a few months back because it was cracked but i kept my old one, i connected that to it because even though its cracked it still displays something but that screen was white too..
would anybody be able to advise me on how i could fix this problem or how much it would cost to fix.
any advice would be much appreciated, thanks

Hello lhuston,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

White Screen of Death Questions [PLEASE HELP!]

If someone actually cares about my issue, they will read all of the following. Let's see how many of you are out here and how many just want to answer simple short questions for reputation.
Okay, so I've ran into my first ever iPod Touch issue. I've never owned an iPhone, but I have had an iPod in the past and know a bit about them. I'm going to be 100% honest and I need a serious answer because I'm upset and angry. If anyone can be bothered to read the following, THANK YOU. If anyone could help me out in any way by giving me suggestions/tips and/or a solution, THANK YOU. But anything that can help is appreciated.
I had my board shorts on when this ocurred. I went to the toilet, doing my own business. I had my iPod Touch in my bank pocket which went to about half way down my thigh. The iPod Touch at the time was facing away from my thigh. Pulling down my pants, the iPod Touch hit the tiled floor. It hardly even hit the floor, all I heard was a little click and I realised it was my iPod. It was flat at the time, I picked it up and pressed the Home button immediately to ensure it was okay. It sort of lit up like a white background, but had a very low opacity. Since it was flat, I assumed it was normal.
Putting my iPod on charge right after my toilet break, I waited and waited for it to charge quickly enough for me to see the screen as I was a little worried not having seen that faded screen before. When the Apple logo was to appear, it gave me a lit up white screen. I was so confused as there were no marks AT ALL on my screen or any other part of the iPod.
NOTE: My iPod is still under warranty.
Did my research and came to the conclusion that it was the infamous 'White Screen of Death'. Where do I go from here? I have no clue!
I have important information such as a To Do list and my Contacts within the iPod. I NEED to retrieve this information. Is there any way I can do this?
I can still use the iPod, as if the screen were showing. Sounds are working, but there is just a blank, lit up white screen. Sometimes when I hold the Home button, On/Off button & the Volume Up buttoon all at the same time for ~10-20 seconds, the Apple logo comes up as if the screen was all fixed. 5 Seconds later, it goes all funny as if there were faded white lines and a faded white background but still being able to see the logo/screen. When the iPod loads, it just goes back to the lit up white screen.
Here's another odd thing to this, when I leave my iPod Touch sitting in a spot remotely, without touching it for a few hours, when I come back to it and hit the Home button, the iPod will begin to work fine as if nothing ever happened. No white screen, no nothing, just simply use it as I wish. I can even sometimes lock it, and then unclock it again with it still showing perfectly. However, when I tend to click the On/Off button after this happens, or if I just continue to use it for ~1 minute, it will eventually do the same as the above paragraph in second last sentence.
This may be important:
The iPod charges fine.
The iPod can be used with my computer and iTunes fine.
To sum it all up, everything can be done, including using the iPod, but with a lit up white screen.
Here are some questions I have for you guys:
Will Apple cover this in my warranty?
If they won't, what should I do?
How much would a replacement screen cost?
Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
What could be the cause and why?
How can I retrieve that important information? (Contacts & To Do List)
Have you got any suggestions/tips for me?
I need this resolved guys. I'm very upset and angry over the whole situation. If a little thump on the tiles like that (it's not like I dropped it or anything) can damage the screen that much, then this devices from Apple can't be very reliable. All I'm asking for is some genuine service/help to resolve my issue. If this can be done, I will be one VERY happy person.
Daniel

Will Apple cover this in my warranty?
As stated above it is not covered by the warranty as it will be deemed accidental damage. You can try explaining what happened to somebody at the Genius Bar and they may cut you some slack and replace it at no cost. They might not though as Apple has started to really come down hard on eliminating replacing accidentally damaged iPods at no cost.
If they won't, what should I do?
Again, bring it into them anyways and explain what happened. You have nothing to lose either way. Otherwise, you really only have 2 other options. Send it to a third party service center to have them take a look at it and possibly repair the iPod, or do some studying online and learn how to open up the device yourself and take a look. There are some excellent step-by-step repair guides at http://www.ifixit.com/.
How much would a replacement screen cost?
This depends on where or how you have it repaired. Here is Apple's repair pricing guide.
http://www.apple.com/support/ipod/service/prices/
Third party repair centers will cost less and they'll actually swap out the bad part rather than just replace the entire iPod as Apple does.
Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
If you have a warranty on it still, I wouldn't quite yet. Take it to your local Apple store as explained above. Otherwise, I would only if you feel comfortable working with small electronics and consider yourself handy with them.
What could be the cause and why?
As stated already, it could be a damaged or loose LCD ribbon cable or the LCD screen itself is damaged. As to what exact component, there is no way to tell.
How can I retrieve that important information? (Contacts & To Do List)
Make a backup of the device in iTunes before taking or sending it in for service or before you decide to open it up (if you do happen to go that route). See here what is included in the backup of the device.
iTunes: About iOS backups
If you get a new or replacement device you can restore it from that backup.
Have you got any suggestions/tips for me?
As I have already stated numerous times, try taking it into your local Apple Store and see if there is anything can do for you such as swap it out. Remember that they are not obligated to do so since the damage is technically accidental. Be kind and polite when explaning what happened. You never know what could happen!
B-rock

White screen of death from game. And a new game not working at all

My iPod touch 4th gen has been getting the white screen of death when I try to play plants vs zombies why does this keep happening and is there a way to stop it from happening again?
And I recently installed fruit ninja and it won`t work at all it opens but it just says loading and then it crashes and I've tried running it in safe mode and it still dies the same thing what can I do to get the game to work?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My iPod touch 4th gen has the white screen of death and won't connect to iTunes to restore.

I was updating from iOS 6 beta 1 to beta 2 when my ipod froze up and started showing the white screen of death. I've tried the trick where you hold the power and home button for ten seconds and tried to put it in DFU mode to restore. None of these tricks work and my screen is still white. Also I plug it into my Windows Vista computer with iTunes 10.6.3 but it wont show up. I really need help. I don't have warranty or money to buy a new one. My grandmother will heartbroken if $200 goes down the drain.

Im not developer and I have ios 6 click this link http://www.youtube.com/watch?v=kHvf6Wty0nk&feature=plcp but anyway try putting it into dfu

My ipod touch 4th gen. is stuck on white screen of death.

I recentally had dropped my ipod touch and when i picked it up it was stuck on the white screen of death. I tried to hard restart by holding down the power and home button at the same time, but the screen would only turn off then come right back on. Then i let the power drain. After it would no longer turn on i put it on the charger to find that the white screen would pop right back up. I didnt want to restore it but because its my only option i put it on my compute but itunes couldnt acess it because i had a passcode on it. is there a differnt way to restore it or fix it? HELLLPPP MEEEE!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

White Screen of death on my blackberry curve 8900

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