White screen of death? power/sleep button?

so my ipod is in what they call the white screen of death. I have found a way to fix it but that involves my power/sleep button to work... and it doesn't. it is jammed. I dont know how to fix it. also, when i connect the ipod to the computer it doesn't connect so i can even restore it. HELP!?!

See if this program will kick the iPod n recovery mode so yu can restore the iPod.
RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov
Otherwise I think you are out of luck.

Similar Messages

  • IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button

    Hi
    I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
    This morning I got the white screen after unplugging it from charging.
    I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
    Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
    The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
    The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
    The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
    Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
    It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
    Thankyou!

    Hello bfsf,
    Welcome to the Apple Support Communities!
    I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
    Apple - Support - Service Answer Center
    Cheers,
    Joe

  • White screen of death but can see screen when hold down power button?

    I've had my iPod Touch 4g for a few months (in December it will be a year) and for the past two months, I haven't been able to use it because of the white screen of death. I tried reseting it, restoring it (which didn't work because of error 1394 or something like that) and NOTHING seemed to work. Today, I decided to try restoring it again, and it worked!...for all of two hours.
    Now I have the white screen of death but it shows the screen if I lightly hold down the power button (not enough that it clicks).
    I've tried restoring it again, but it stays the same- white screen of death that shows the screen when I lightly hold down the power button.
    Can anyone help me :\

    Contact Apple and get it replaced/serviced.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • My screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

    my screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

    If you have not done a factory reset on the device, I recommend doing a complete  factory reset.  
    Factory Reset  - Warning this will reset device back to original factory settings.
    This method will not erase any MDN/MIN information
    Turn off the phone 
    Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen 
    Display will show: 
    Reboot system Now 
    Apply sdcard:update.zip 
    Wipe Data/Factory Reset 
    Wipe Cache Partition
    Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device. 
    Display shows "All user data will be wiped out", press VOLUME Up to continue or VOLUME Down to exit. 
    Press Volume Up 
    Press Home to select "Reset System Now" - device will reboot
    If the problem persist I recommend having a store technician take a look at the device.
    Copy and paste the link below into your browser's address bar for the store locator.  
    http://www.verizonwireless.com/b2c/storelocator/index.jsp

  • I have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

    i have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • White screen of death after 3 mins of usage

    Hiyah, so my iphone got the so called "White screen of death" after 3 minutes of usage, i've tried restore and all of that but without success.
    What should i do?
    Send it in for repair? (seems really ridicilous if have to since it was bought the same day)
    or
    Take it back to the store where i bought it and ask for a new one?
    Thanks in advance, oh yeah.. i live in Sweden.

    Standard troubleshooting steps in the following order:
    1. Reset: Press the sleep/wake button & home button at the same time, keep pressing until you see the apple logo, then release. Ignore the slide to power off.
    If no change, continue:
    2. Restore your phone from your most recent backup, Note, however: if the problem is related to corrupt data in your phone's backup, while this will restore a fresh OS, it will also restore the problem.
    If no change, continue:
    3. Restore as a "new" phone in itunes & re-sync your content. All saved data will be lost.
    If no change, make an appointment at an Apple store, as you most likely have a hardware problem. There are no more user troubleshooting steps available.

  • IMac 27" white screen of death

    Hello.
    I've recently changed HDD in my iMac to OCZ Vertex 2 SSD in a local Apple service. Everything was OK until today. I woke up my iMac from Sleep, it showed the beachball and became frozen and unresponsive. I pressed Power button to switch it off. After that I've pressed Power button again to switch it back on. But... all I could see was a White Screen.
    iMac doesn't react on pressing "C", "Shift", "D", "ALT" and other combinations that could help me. I even can't boot using Install Disk. All I can see is a White Screen of Death.
    What are the suggestions to my issue?
    I'd like to hear any help.

    Well, I'm sure that the Apple service who performed the work would have a warranty? I would be contacting them immediately and tell them to fix the problem without cost to you.

  • My iPod touch 4th gen has the white screen of death and won't connect to iTunes to restore.

    I was updating from iOS 6 beta 1 to beta 2 when my ipod froze up and started showing the white screen of death. I've tried the trick where you hold the power and home button for ten seconds and tried to put it in DFU mode to restore. None of these tricks work and my screen is still white. Also I plug it into my Windows Vista computer with iTunes 10.6.3 but it wont show up. I really need help. I don't have warranty or money to buy a new one. My grandmother will heartbroken if $200 goes down the drain.

    Im not developer and I have ios 6 click this link http://www.youtube.com/watch?v=kHvf6Wty0nk&feature=plcp but anyway try putting it into dfu

  • My ipod touch 4th gen. is stuck on white screen of death.

    I recentally had dropped my ipod touch and when i picked it up it was stuck on the white screen of death. I tried to hard restart by holding down the power and home button at the same time, but the screen would only turn off then come right back on. Then i let the power drain. After it would no longer turn on i put it on the charger to find that the white screen would pop right back up. I didnt want to restore it but because its my only option i put it on my compute but itunes couldnt acess it because i had a passcode on it. is there a differnt way to restore it or fix it?  HELLLPPP MEEEE!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • IPod Nano white screen of death - RESURRECTED! :D

    Alright, here's the deal...A friend of mine has a new iPod Nano and gave it to me because it had stopped working, and was hoping it was worth something to recover. Sorry about the long story!
    It _wouldn't_ turn on. But, when connecting it to the computer via the USB dock cable, it comes on for a few seconds on a grey-whitish screen. Then turns back off, reboots, and tries again. Step 1 step 2. Nothing.
    Although, 'Diagnostics mode' or whatnot it is, does work however. It would still be a faint grey screen, but whiter and more vibrant, as if it's saying "Hey, I'm alive! I'm alive!!!" and I can go through settings and make it (sometimes) change colors, and reboot the iPod.
    I was thinking since iTunes never recognized it (It was plugged in the whole time) that I would drown in just for the sake of it.
    Well, 3 hours later after attempting to kill the poor thing, it... resurrected itself.
    I'm serious, it really seems to have unbelievably done it. When turning it on, I get 2 beeps, but no restart loop, the LCD stays on the white screen though, BUT, here's the good thing.
    NOW, I hear the system 'click' sounds when using the buttons and such that it's going through the menu, good news so far! It seems like it because after the 'boot' sequence (it appears to boot very fast, strangely).
    The good thing is (kinda) https://discussions.apple.com/thread/1517571?start=0&tstart=0 ... So I suspect that somehow, this method of submerging it under water, letting it dry, blowdrying it, and then leaving it in the heat, somehow restored the SD chip inside of it... possibly only for now... I'm going to use this moment to hopefully get all data off the device, and see for one last time if it's fully restorable...
    I have the power! Ok, so I hooked it up to the wall charger (just put the wall connector on the USB cord) and it now beeps two times, and after about 30 seconds or so, I get to the main menu, screen still white, but I can certainly hear the click letting me know I'm 'navigating' the iPod. It doesn't appear to have any music on it, or maybe it does, but I need to connect some earphones first. Or, it supposed to be display the 'sad iPod' icon, but I just don't see it, therefor, I'm blind as to the status of it.
    I likely guess it's the battery, since every time I disconnect it, it goes dead. Yep, just looked back, still on. Yep, still menu clicking. Yep, I can start it with no problems now. Any clue what I can try to do to resolve this? Obviously it's turning on, and it seems to be doing something, it boots, (apparently) so that's a good sign.
    Please, is there any hope at all in this iPod?  At all?
    AND, IT JUST BEEPED 2 TIMES AGAIN! And I was just typing... why did it do this? (Funny thing is, how it still works!) Is that really the menu button clicking? That would explain it, I mean it only plays the menu clicking sound AFTER about 30 seconds of it 'booting' to the iPod firmware, so it obviously has some sort of life to it. If I hook up my earphones... Holy Mac! I hear music! It's alive!!! It's alive!!! Oh my man!!! Yes!
    It has hope, in a way!
    Atleast, I hope, but it works! Freaking amazing! Jamming to some awesome beats right now, some cool hip hop, sound quality you ask? Great, actually! I don't know how, don't want to know, but it seems trying to kill this iPod actually resulted in it being resurrected? How? Who knows! This is awesome! iPod truly CAN have 2 lives, I guess!
    Cool stuff, I swear on that! My favorite song was on here too!
    How to adjust the volume on the iPod Nano? I don't care, it's playing at full volume, and it's awesome!
    The sad thing is, it still has the white screen of death, and the battery is apparently fried still (or needs a good 24-hour charging).
    This iPod has been sitting dead as a dud in the storage room for a good 1 year or so, unused. And now it came back to life in a flash. Unbelievable.
    I love you Apple.

    Your problem was moisture. It was wet inside and sitting around for a year let it all dry up.
    If you get this kind of thing happening, speed the process up by putting the iPod into a zip lock baggie with a dessicant (you know those little silica pouches) or even some rice to absorb the moisture. Let it sit for a few days and it should dry it all out.
    i

  • I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present.  Need help?

    I have a 13 inch MacBook Pro (2009).  Recently I bought an extended hard drive because I had used up the memory on my iDisk.  As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down.  Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display.  Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains.  I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this.  I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro.  So could someone on here please help me?  It would be greatly appreciated & I thank you in advance!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • Since updating the software on my iPhone 3gs it has developed the so called "white screen of death". The phone has not been dropped or damaged in anyway, the problem only developed after software upgrade. Rung apple and they were less than helpful

    since updating my iphone 3gs software it has developed the so called "white screen of death" this happened immediately after software install. It has never been dropped or damaged. I have tried the solution which seems to pop up most of holding down the power button and the home button for 10 seconds but this hasnt helped at all. Tried ringing apple, who were less than helpful and disinterested as the phone is out of warranty. I am hoping there is a solution which doesnt mean shelling out for a new phone! any ideas?

    Basics from the manual are restart, reset, restore.
    Try all of these.
    If these fail, then:
    iOS: Unable to update or restore

  • White Screen of Death on iPhone 3GS

    My iPhone is stuck on white screen and i can't get rid of it.
    My power button is broken so I can't fix it that way and when i try to restore it back to factory settings it works for a few seconds and then goes back to white screen of death.

    This is most often due to faulty LCD display, and the fix is LCD replacement. Or if your iPhone still has Warranty or Apple Care coverage, replacement under warranty.

  • HELP!!!!!!    (White Screen of Death)

    Ok i was downloading a new adobe flash update for mac and when i went to install it asked me to close out of any browsers.... so i did.... then it starts running slow and freezes up which is just what computers love to do....
    not so much with macs tho... anyway i shut off my macbook and restart it and i get the white screen of death.... what gives?? i tried everything to fix it... loaded the utility disc, command-option-r-p, took the battery out held the power button.... i mean everything... im ****** right now.... from what i have read about this white screen crap is i have lost all my data and files!
    if there is anything else i can do please tell me? the reason i got a macbook as a laptop was to not deal with daily PC issues like software crap and viruses and such things.... but now i have a hardware problem and im not happy.... its only been a few months since i got the macbook not even thru my 2nd semester at college.... anyway i need a solution and fast and there are no apple retail stores here in tallahassee florida please help

    It your hard drive have it replaced by apple I just got mine back. Same thing and yes what your seeing is the apple screen of death. I hope you have all of you info backed up.

  • N97 White screen of death (WSOD) with FW V11.0.21

    I have my nokia N97 almost a week now. This morning opera mini froze and I couldn't turn it off so I removed the battery. After reinserting the battery and turned the phone on I got the White screen of death (WSOD), just a white screen with the word nokia on it. I tried to boot it without the simcard and also waiting 30+ minutes before reinserting the battery. But I still have de WSOD...
    Do I have to keep it on to drain the battery or are there other methods to fix this problem. I don't feel like sending it to Nokia because I have to wait more than 2 weeks before it's fixed...
    The past 2 weeks I have used it intensively, installed a lot of apps. Put 300+ songs on it and and some movies. I had the email widget on the home screen, I heard that's one of the problem on other forums...
    Any ideas how I can boot up normally....
    Solved!
    Go to Solution.

    WSOD
    Hard Reset
    The combination is:
    Shift + Space bar + Backspace + Power your phone
    Instructions to bypass WSOD:
    All you need is: Methodology 1 as posted by some other user
    N97
    Charger
    Follow these steps:
    Turn off your phone.
    Insert charger.
    Remove charger right after screen lights up.
    Wait a couple of seconds till screen turns off and just after that press power button.
    After standart vibration notification just put your charger in.
    VOILA! You can insert your PIN again! 
    I am using this method for almost a month and it seems that this is only one way to boot up my N97.
    It would be nice to hear if this method works for you 
    Anyway, I have found a solution, that works for me everytime the WSOD comes up. It goes like this when WSOD keeps coming up:
    Instructions to bypass WSOD:
    All you need is: Methodology 1 as posted by some other user
    1. Pull battery and re-insert it.
    2. Power up the phone by holding the "Power button + RED key + GREEN key + Camera key" and wait 30 seconds or so.
    3. After the wait the phone should come up normally asking for the SIM passcode and everything is fine.
    "Power button + RED key + GREEN key + Camera key" is a sort of "soft reset", it keeps all the installations and everything as opposed to the "hard reset".
    Hope this helps, and let's all hope that Nokia QA start testing their smartphone software with a little more care. I cannot imagine that normal people would live with such blatant bugs.
    My solution to yesterday experience
    What I have done:
    1. Switch Off Nokia N97 by pulling out the battery
    2. Pull out the SIM CARD and Memory Card
    3. Switch on The Nokia N97 without SIM AND MEMORY CARD
    4. Then do the Factory Settings by going to phone menu options because by this time WSOD will be over.
    5. Then Insert the SIM and restart it.
    6. Again Switch Off the same and insert Memory Card.
    7. Switch on again and restore settings as backedup whether in your PC or memory card to get last settings.

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