White Screen on adobe premiere elements

I have adobe premiere elements 10. It was working fine until one day when I was watching my video the screen was just white. Every time I open premiere elements I get this message saying I have an incompatible display driver and to update it for better playback performance. I am assuming it has something to do with the white screen. I found a display driver that said it wasn't working properly. I think that is the one it is talking about. But I have no idea how to fix it.

Yes, the "white screen" is most often caused by a bad/obsolete video driver.
This article will give you some background, and also point you to updating your video driver: http://forums.adobe.com/message/4137087#4137087
Good luck,
Hunt

Similar Messages

Adobe Premiere Elements 11 in the 'minimize' state "tracks" when moved across screen...

I have finally found time to work on and to learn how to use my recently purchased Adobe Premiere Elements 11 (APE11) and Adobe Photoshop Elements 11, using Adobe’s respective ‘Classroom In A Book’ training aid I recently purchased. To my disappointment when I open Adobe Premiere Elements 11 in the 'minimize' state it “tracks” when I try to move it across the screen, (see images), making it impossible and unacceptable to use. It only happens with APE11 and not with Photoshop, Premiere Organizer, MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, Etc.), or any other programs on my computer. Also, the “tracking” doesn’t happen to a video within the APE11 video working space. I have installed this instance of APE11 twice to no avail using the Adobe defaults. See the added images for the current configuration of my PC and the APE11 version I have. I noticed in APE11’s Properties that I don’t have Compatibility checked-off because I never have had a previous version (see image). I do the Microsoft & Windows 7 updates regularly. This PC was purchased and configured to work on photo and video editing & manipulation, along with my everyday use. [Purchased on 2/22/13 from a reputable company Computer Links, Burlington, NC 27215, 336-226-4738 Invoice# 148599, (Technician: Matt). I am not a computer science person, which is why I relied on Matt to configure my PC. As this appears to be an AEP11 issue I am relying on you to resolve the issue verse Matt. Your support with this is much appreciated.
I had one person kindly suggest "Could you try to update your graphic card drivers, if they are not current"? If I knew how to & where located on PC I would consider it, however I would think it would be current as it was new when PC was purchase 2/22/13 and if it was out-of-date why wouldn't the other programs on the PC also 'track', such as Adobe Photoshop Elements, MS Ofiice Suite programs, etc.? (PS: I thought I posted this in the Adobe Premiere Elements area 5/19/13, apparently I posted it in the "Downloading, Installing, Setting Up" discussions area instead, & didn't see a way to move it?? I started in APE11 Area.)

ATR and Reese,
It appears Matt solved my issue earlier today and I have been testing it without a failure.
Matt determined it was the Personailization "Themes" I was using. I had the Theme "Windows Classic" selected from the "Basic and High Contrast Themes..." group, and when he changed it to one of the "Aero Themes" the Adobe Premiere Elements "TRACKING" problem went away. He and I are not sure why it works by changing the theme, but it appears to. Using the Aero Theme continues toi allow me to use my own photos for "Desktop Background" and "Screen Saver".
The path to it is via the PC display by right clicking your mouse, select "Personalize", select one of the "Aero Themes" and go from there according to personal taste. See image below:
Note: Something for Adobe to consider going forward, if the above remains a solution. Matt says as I am using Windows 7 I have a selection between Themes, either "Windows Classic" from the "Basic and High Contrast Themes..." group or one of the "Aero Themes" (which resolved my Tracking problem), however Windows 8 did away with the "Aero Themes" and there isn't a choice then what? He isn't sure if there will be a tracking problem or not.
ATM any thoughts on why the above Themes setting would make a difference?
ATM thanks for all your help, along with Matt of Computer Links, Burlington, NC , 336-226-4738. I will update this posting as events occur, both good and bad.
Cheers and Regards,
Mike (Ghost1013)
<><><><><><><><><><><><>
Mike Higgins
>M&W Miniature Llamas
>>Gibsonville, NC 27249
>>>[email protected]
>>>>www.mwminillamas.com
>>>>><><><><><><><><><><><><>

Adobe Premiere Elements 11 in the minimize state "tracks" when moved on screen...

Adobe Premiere Elements 11:
I have finally found time to work on and to learn how to use my recently purchased Adobe Premiere Elements 11 (APE11) and Adobe Photoshop Elements 11, using Adobe’s respective ‘Classroom In A Book’ training aid I recently purchased. To my disappointment when I open Adobe Premiere Elements 11 in the minimize state it “tracks” when I try to move it on the screen, (see images), making it impossible and unacceptable to use. It only happens with APE11 and not with Photoshop, Premiere Organizer, MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, Etc.), or any other programs on my computer. Also, the “tracking” doesn’t happen to a video within the APE11 video working space. I have installed this instance of APE11 twice to no avail using the Adobe defaults. See the added images for the current configuration of my PC and the APE11 version I have. I noticed in APE11’s Properties that I don’t have Compatibility checked-off because I never have had a previous version (see image). I do the Microsoft & Windows 7 updates regularly. This PC was purchased and configured to work on photo and video editing & manipulation, along with my everyday use. [Purchased on 2/22/13 from a reputable company Computer Links, Burlington, NC 27215, 336-226-4738 Invoice# 148599, (Technician: Matt). I am not a computer science person, which is why I relied on Matt to configure my PC. As this appears to be an AEP11 issue I am relying on you to resolve the issue verse Matt. Your support with this is much appreciated.

I wouldn't think the graphic card would be out of date as it was part of the 2/22/13 PC purchase, however I don't know how to verify it using Windows 7 to be sure if it is or isn't. If it was the graphic's card, wouldn't the other programs, such as Adobe Photoshop Elements 11, the MS Office Suite Programs, etc., on the PC also 'track'?.
Message was edited by: Ghost2013

Can you do Green Screen/Blue Screen/Chroma Key on Adobe Premiere Elements 12 for mac?

Can you do Green Screen/Blue Screen/Chroma Key on Adobe Premiere Elements 12 for mac? If not, what are the alternatives?

JimbobT
ChromaKey, GreenScreen Key, and BlueScreen Key are not included in Premiere Elements Mac.
Some suggest Videomerge as the alternative. I do not. But Videomerge is not THE alternative.
Instead, I prefer the Difference Matte as a substitute for the 3 absent keying effects. Please check out my blog post on that which includes
the how to.
http://atr935.blogspot.com/2013/05/pe11-difference-matte-as-substitute-for.html
The suggestion has met with good results according to the feedback that I have gotten to this.
I am strictly a Premiere Elements Windows user who does not prefer Videomerge even in Windows.
Please review, consider, and let us know the outcome.
Thanks.
ATR

PrE 12. How to deal with black screen "Created with Adobe Premiere Elements trial version"?

I'm really considering purchasing PrE 12 and would like to try it out. (I have another video editing software and would like to try this one.)
When I add video, I get a black screen "Created with Adobe Premiere Elements trial version". When I hit play, I can hear audio, but I don't get any video (just the black screen). Is there a work around, a setting that I can change, or is the trial version supposed to show the black screen?
Thanks,

To help with troubleshooting, some questions so people have more to work with
More information needed for someone to help... please click below and provide the requested information
-Premiere Elements FAQ http://forums.adobe.com/thread/1042180
And, exactly what are you editing?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

I use Adobe Premiere Elements 11. I want to make a Credit Roll and start off screen and stop with the credit remaining still in the middle of the screen. I know this can be done with CS6. Can this be done in Elements 11? Does Elements 12 or 13 have these

I use Adobe Premiere Elements 11. I want to make a Credit Roll and start off screen and stop with the credit remaining still in the middle of the screen. I know this can be done with CS6. Can this be done in Elements 11? Does Elements 12 or 13 have these options for Credit Roll.

stevel
Please read my work on this topic which involves Premiere Elements Preroll and Postroll settings.
ATR Premiere Elements Troubleshooting: PE: Preroll and Postroll Options Interpreted
Especially the section relating to Titler, Roll and Crawl Titles.
Please let us know if that worked for you.
Thank you.
ATR

I can't find the green screen key in the Effects menu in Adobe Premiere Elements 12

Is there anybody who can help me were I can find the green screen key in premiere element 12. According tutorial video's on You Tube there must be a green screen key in the effects menu under keying, but with me it doesn't seem to be there.

jajajoja
Thanks for the reply. Glad you asked. Please check out my blog post on the use of the Difference Matte, especially for the Premiere Elements Mac users who run into this Windows Only situation.
ATR Premiere Elements Troubleshooting: PE11: Difference Matte As Substitute for Green or Blue Screen Key
We are not Adobe. Rather user to user. So, I am not sure why these keying features are not included in Premiere Elements Mac.
Please review and consider the above, and, if any questions, please do not hesitate to ask.
Best wishes.
ATR

Importing Videos To Adobe Premiere Elements 11 Only Shows Black Screen

Why is it Importing WMV Videos To Adobe Premiere Elements 11 Only Shows Black Screen.
Thank You In Advance

mrtomr4455
Forget about all the rest until you check out the Announcement at the top of this forum regarding the current 1/2 wmv display related to a recent Windows Update kb file. I missed the wmv part of your initial question by focusing too much on the thread title.
Here is a copy for your convenience
Announcement: Windows Update Causes Half of Display to Be Blacked Out
Hide Details
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
"MS bulliten MS13-057. Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem
For us, it occurs when decoding WMV9 files. Not all uses of WMV decoding are affected, but I confirmed that when connecting the WMV decode DLL to a sample grabber for RGB32 video, the frames arrive black on top, so that points directly to decoding internals of the WMV Decode dll.
You can uninstall these windows updates to resolve your problem."
There are several threads on the problem that this Update is causing on the PrE and PrPro Forums, so one can get more details. So far, there is not another fix from either MS, or Adobe.
Also, see this Adobe KB Article: http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.h tml
by Bill Hunt (Aug 2, 2013)
I think that is your answer. Please let us know if that worked for you.
Thanks.
ATR

Adobe Premiere Elements 10 And Flip MinoHD Generation III Compatibility

I am considering buying Adobe Premiere Elements 10 to edit my videos and I want to know if it is compatible with the video from the Flip Mino HD Generation III camera?

Okay, I think I have found what you are asking:
LCD screen - 2"
Resolution - diagonal 320x240
Type - Transflective TFT (for bright daylight)
Video Quality And Performance
Resolution - 1280 x 720
Sensor - 1/4.5 inch, 1.6 megapixel CMOS sensor (2.2 x 2.2 µm square pixels)
Light Sensitivity - Ultra low-light sensitivity (>1.4 V/lux-sec) with automatic low light detection
Frame Rate - 50/60 frames per second (constant frame rate, progressive scan)
Average Bit Rate - Variable, 8.8 Megabits on average
Video Format - MP4 file format
White Balance and Exposure - Automatic white balance and black level calibration & Automatic exposure control with dynamic exposure compensation
OPTICS
Lens Type - Fixed Focus (1.5m to infinity)
Apeture - f/2.4 (fast lens for great results in low-light environments)
Zoom - Smooth multi-step 2x digital
BATTERY
Type - Sealed internal Li-Ion rechargeable battery (3.7 Volt, 1300 mAh) – Rechargeable through USB
LIfe - Up to 2 hrs of use between charges
There's more if this isn't enough. LOLOL :-D
TY for helping, Bill.

Remove Green Screen with Adobe Photoshop Elements

Hi,
I have setup a Green Screen in my home. I took some pictures of my wife with the Green Screen Background and want to remove the Green Screen and replace with a different background. I was able to do this via the Adobe Premiere Elements 7.0 but need help with the Photoshop Elements.
Any help is appreciated.
Sridhar

FWIW, She is really easy to select on that green screen if you use a few tricks. The screen shots are in CS3 my preference but worked with Elements limitations to show you how easy she can be selected without any filters.
My end product doesn't look as good as Mark's though. That's a tough act to follow. Thought I'd post this anyway just in case you couldn't get that filter to work in Photoshop Elements 7,
First, make a copy of the image and desaturate it to make it black and white. I prefer using Hue/Saturation from the image menu (CTRL U) and moving desat slider down to -100. Next Invert it (CTRL I), then run levels from the image menu (CTRL L) to push the image towards pure white and black...well close. It should look something like this when these steps are done.
Copy this image to a new layer. (Just in case something goes wrong so you don't have to repeat the last steps). Leave the copy in Normal blend mode. Grab your paint brush tool. Set the brush tool's mode to Overlay blend mode. You will use black and white paint to push dark gray to black and light gray to white. When done, it should look something like this:
Not perfect...I did this really fast and was a bit sloppy and didn't get all of my light grays pushed to whites. Probably not a problem for the hair edges but would need to be fixed for face and body areas as this will be a mask to make the selection.
Select mask that was just made and copy it into your clipboard. Select<All; Edit<Copy. Create and adustment layer mask that has a mask. I used the Solid Color Fill Adjustment layer. Alt click the mask of the adjustment layer you created. It will turn the document white. This is because the mask is now the focus. Now paste. Edit<Paste. This will paste the above mask into the adjustment layer mask. Now, either alt click the mask or click on another layer to remove the focus from the mask. You'll use this adjustment layer as a base to a clipping mask. See next paragraph.
The Solid color fill layer (or whatever you picked) with your mask is going to be the base on which your selection will be built. Create a copy of your original image up above this base layer. Now, hold in the alt key and move your curser in the layers pallete to the line separating these two layers. Notice the cursor changes to an odd symbol...a solid ring and a hollow ring with an arrow. Click the palette on the line separating these two layers. (Release alt key when done.) She should now be covering the mask you created. Areas that are white in the adjustment layer mask will show the original image; areas in black in the adjustment layer mask will be transparent. (Areas that contain shades of gray would be semi-transparent...amount based on the gray's brightness value.)
For the green cast on the edges, I removed that by using a Hue/Saturation adjustment layer to remove the green spill over. If you only wanted to effect the girl and not a new background add it to clipping mask. (Same way...alt click the line between her image and the Hue/Saturation layer.)
Not perfect but this is what I came up with based on the above mask:

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program not installed or can be damaged".

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program is not installed or can be damaged". Then aborts the installation.
It`s right, the program is not istalld, it is what i`m trying to do. And there is no problem whit the DVD. Any suggestions?

"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install | CS3, CS4, CS5 pro…
this link FIXED MY PROBLEM! i did the steps to the programdata\adobe folder and it installed FINE!

Can't open Adobe Premiere Elements 9

I've had some problems with Adobe Premiere Elements 9 recently, and right now I'm not able to use it. I'm not sure what the problem is really or how to fix it so I'll just write down what has happened here and hopefully someone knows what to do.
A week or so ago my laptop started to crash repeatedly, but fortunately that was solved. But then I noticed that when I opened Adobe Premiere Elements, that's when it crashed and only then. It stopped crashing altogether except for when I opened this program (if it is of any importance I also tried opening Windows Movie Maker to edit there in the meantime but the same thing happened there, which seems strange and kinda random to me). I decided to get an antivirus software and install that and see if that took care of it, which I have now done. That didn't exactly take care of it though. The laptop did stop crashing when opening the Adobe software, but nothing happens once it's opened. The tabs on the top right are there but the whole program is just grey (where you would normally have the timeline on the bottom, video to the left, and the files etc. to the right) and nothing else comes up. I then tried to uninstall Adobe Premiere Elements 9 from my laptop altogether and then re-install it with the CD I still had from purchasing the laptop a couple of years ago. But after re-installing there is no change. Just a grey screen once again, except for the tabs and all that on the top. Now I'm not sure what else to try. It's frustrating as I need this program to work right about now. Does anyone know what to do? Thanks.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Some of the below is for Premiere Pro, but the idea is the same for Premiere Elements
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?

Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....

When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen. When I try to open any existing project, I get the following message:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried all of the suggestions on this website and still, nothing works. Any help or suggestions would be greatly appreciated.
Thanks!

JerryK713
First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
Another thought...are you running a dual (or more) monitor setup with your current video card?
Please review and then we can decide what next.
Thanks.
ATR

Adobe Premiere Elements 11 Effects Problem - HELP

I use Adobe Premiere Elements 11, and when I use effects the footage ends up speeding up, repeating itself, and just not staying the same as it originally was. Does this have to do with what type of footage it is. I am using screen-captures that I got when using Bandicam. If anyone could help me with this problem, it would be greatly appriciated, thanks.

Gamerwalk,
One option would be to convert your odd AVI-MPEG file to DV-AVI, which is what PrE loves most. This FAQ Entry will give you some tips on doing that: http://forums.adobe.com/thread/415317?tstart=0
I use an older file conversion program, DigitalMedia Converter 2.7, but it is NOT freeware. Also, Deskshare, the publisher, has released newer versions.
Good luck,
Hunt

White Screen on adobe premiere elements

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