White screen on startup wNo apple logo?
iMac running Lion was being used to browse the internet when the screen just went white. These are the things I have tried, Resetting SMC, Resetting PRAM, it won't boot in Safe Mode, off install disks or the Lion Flash Drive. The only thing that happens is that the screen is White, I don't even see the Apple logo. The only solutions I have seen in a couple other posts have been replacing the hard drive. Has anyone else seen this? If it is the hard drive why can't I boot off the install disk or even Lion on a flash drive?
I wanted to see what the community said before my last resort of taking it to the Genius Bar.
Not to leave anyone hanging on this, but the MAC had been taken to the Genius bar where, after doing everything that I did, the only 2 thoughts were video card or logic board. After a week and apparently a new logic board and video card, it is still not showing anything but the white screen and the Genius' are stumped. They are now going to try a new display. My only hope now is that it gets fixed, and if this doesn't work I don't know what will happen.
I will update this thread when there is something else to report.
Similar Messages
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I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?
Hi wiilson Cunha,
Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue by following the steps in this resource:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
http://support.apple.com/en-us/HT201412
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If the issue persists, follow the final link to contact us for additional assistance.
- Matt M. -
I switch on my iPod,apple logo comes and a white screen comes after the apple logo and it restarts again
Try here:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Frozen and unresponsive
You may have to let the battery fully drain and then charge and try again.. -
MacBook Pro grey screen on startup, no apple logo.
Hello,
Today I've been working on my MBP(2009) and everything worked perfectly, then I had to shut my MBP down. It happened with no problem. Next time when I've tried to start it up, only grey screen appeared with no Apple logo and it persists no matter how long I wait. Anybody who encountered the same issue?
Thank you for your help.I have followed this text, however I have no peripheral devices connected (no charger, no ethernet, no usb filled). They tell me to access the modes with keyboard shortcuts, but I cannot do that, when I cannot get over the grey screen at the beginning.
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Intermittent: White screen at boot, no Apple logo
Hi all
Haven't been able to find this specific symptom online. I have a client with a new (refurb) MacBook, 1 week of use. Tiger installed. About half the time, on startup, she gets a white screen (no Apple logo). Next time it happens I'll have her wait five or ten minutes to see if she gets a flashing question mark, in which case I'll know it's the hard drive. But in case she does not, has anybody seen this? There is no external drive connected, just a keyboard and a printer.
Another problem it has, which may or may not be related, is that it will hang with a SPOD (Spinning Pizza Of Death) affecting all open apps--not just one--, or will freeze up entirely.
I have removed the third-party RAM and reinstalled the Apple RAM, same symptoms.
I'll get the laptop next week and run Disk Warrior and TechTool and some other diagnostics, but wondered if the white screen meant anything to anybody.
ThanksEven though the drive tested fine with SMART Utility (which is much more sensitive than the standard SMART Status in Disk Utility), I eventually replaced the drive and the problem has not recurred.
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G5 Power Mac won't boot past the white screen w/ the grey Apple logo
Ok trying this again. Thank you in advance for any help. My dual 2 gig proc power Mac froze during a movie. I shut it down restarted it but it hangs at the apple logo and the fans slowly build speed until it sounds like the box is take off for flight
What I've done:
No single user mode. I restart with cmd+s and it it hangs on the black screen w/ white lettering. The last thing it says is Dart enabled. There is a cursor box but it won't allow my to type anything
I can get into the open firmware mode and it works
I reset the nvram and the pram. I removed the battery and put it back in
I pulled all hard drives and attempted single user mode again nothing
I ran an apple diagnostic disc. All hard ware checks out fine. When I try to run the os diagnostic on the disc it hangs at the apple logo still
I rearranged the ram nothing going. Pulled all the ram and replaced one set at a time still nothing
Any ideas?See if you can get it to run long enough to get/install some of these...
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
iStat Menus...
http://bjango.com/mac/istatmenus/
And/or iStat Pro...
http://www.islayer.com/apps/istatpro/
If you have any temps in the 70°C/160°F range, that's likely it. -
Empty grey screen on startup, no Apple logo
I have an iBook G4 late 2003 running OS 10.3.9- On startup all I get is an empty grey screen, no Apple logo, no whirling gear. I immediately zapped the PRAM and reset the PMU with no change: the empty grey screen remained. I then restarted pressing the option key and I got a circular arrow for restart and an arrow pointing to the right, but no icons above them, meaning neither the Macintosh Hard Disk or the Tech Tool eDrive partition was recognized. I then tried to start the computer from the installation disk. The first time, I got the Apple logo, but that was followed by a kernel panic. I tried restarting again from the installation disk and got the Apple logo and the whirling gear, but that went on spinning ad infinitum leading nowhere. I gave up and turned it off. I suspect my iBook is ready for a funeral of some sort. If there is any way to revive it, I would be grateful to hear how from someone more expert than myself.
Hello Ira,
Does your iBook still have the original hard drive? I only ask because I had similar problems recently with the original drive on my iBook G3. After much testing and then finally replacing the hard drive corrected the problem, not that your issue is necessarily the same.
Are you able to start it up in Target Disc Mode? If so. and you have another Firewire enabled Mac to connect to, you could run Disk Utility or DiskWarrior, if you have it, on that drive to evaluate it.
If your hard drive is at fault and the Startup Manager isn't letting you select the drive, I suspect that Target mode will not work either, but give it a try.
Someone else may have a different take on this, so stay tuned.
Randy -
Title says it all.
Hi Cornelius6505,
Thanks for the question. If I understand correctly, the iPhone does not start up past the Apple logo. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iOS: Not responding or does not turn on
Thanks for using Apple Support Communities.
Have a great day,
Mario -
While browsing on safari earlier today I had about 10 tabs open some with YouTube.
I was on a flash website browsing and the system froze and the spinning wheel came Up on the mouse.
I tried to move the mouse to get to the force quit in safari but then the mouse froze too, after a minute I held down the power button and turned off the laptop.
Now I tried to turn it back on, it turns on and loads up as far as the white screen with the grey apple logo and goes no further?
What does this mean, how can I solve it? I'm in panic as all of my school notes are on it, any help or advice would be muh appreciated!Do you have backups of all the data on the startup drive? If not, do nothing else until you've backed up that data, if you still can.
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My iPod is stuck on the startup screen, showing just the apple logo. Has anyone had this problem before? If yes, then how did you solve it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Help with white screen on startup PLEASE!
My new imac is only showing a white screen on startup. I am not really confortable with mac's yet to start trying a bunch of different things, I did try a restart where you press four buttons (p and r restart I think).
I made an appt. tomorrow for the mac store. My question to you is, is this a hard drive issue. I have read a little that others have had this problem...did you loose everything on your hard drive?
Thanks guys,
MichelleTo add to the conversation, my iMac has decided not to start up any further than the grey screen with apple logo and scrolling symbol. I haven't a clue what to do with it!
I tried doing a safe boot but that didn't work. I then tried to access the disk utility repair but i upgraded the operating system on my comp to tiger so i don't know if i should be using that cd or the one that came with my computer thus old operating system.
If anyone could shed any light on this i'd be most gratefull.. i hear reports of needing a replacement hard drive.... nooooooooooooo -
My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
About 45 minutes ago my iphone 5S just shut off on its own. I have tried charging it only to have the white screen with the black apple showing. How can this be repaired?
Keep it plugged in and do a reboot by holding both the power and home buttons until the apple logo appears, ignoring he red slider if that appears.
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When I export slideshows the result is a file with only the first picture then a blank white screen with music. Apple bug or am I missing the obvious?
Usually when the phone shows just the white Apple logo, it indicates an issue with the system software that prevents the phone from finishing it's boot sequence. When this happens, you will need to restore the phone, which removes all data and replaces the system software with a fresh set.
Since the phone is not seen in iTunes when it's in this state, you will have to put it into DFU mode for iTunes to see it.
To put the phone in DFU mode:
- make sure the phone is connected to a computer with the current version of iTunes on it.
- hold the sleep/wake button and the home button simultaneously for 8 seconds.
- let go of the sleep/wake button and continue pressing the home button. The iTunes screen will show a short progress bar then show a dialog box stating that an iPod was detected that is in recovery mode.
-click OK
-click the Restore button in the middle of the iTunes page
After the restore the phone should be back up and running and you can sync your data back. -
Help! I'm stuck on the white screen with the gray apple!
I just got an iMac g3/500 indigo, I think it has OS 10.0.4 installed. When I first turned it on it started fine and went to the password page. I did not have the password so I turned it off called the person I got it from, got the password. When I turned the G3 back on all I now get is the white screen with the gray apple. I tried to start in safe mode, it starts to load but then tells me I need to restart. I do not have the original disks, I do OS 10.3.2 disks but they are the DVD version and do not seem to work on this G3. What can I do? I am stuck, can someone please help? Thanks
Hi Frey
If your indigo has firewire (which I think it will have) see if you can borrow an external firewire DVD-drive. You can boot the iMac from that.
There may be one slight problem though with firmware (not firewire). I forget at the moment which version it is but installing 10.3 (I think) without updating the firmware first gives you blank screen and renders the mac unusable until you can get it fixed.
The problem is that firmware can only be updated while running OS9 "from the internal HD".
You end up with a catch 22 situation where you need OS9 CDs in order to install OS10.
The likely-hood of the iMac NOT having OS9 on it already is slim - no-one in their right mind would run an imac solely in 10.0. So you have to work out a way of getting started in 9.
See if you can locate an OS9 start-up CD - doesn't have to be an Apple one- Norton Utilities or TechTool Pro will do. Just get the mac started and then go to the control panels (under the Apple menu) and select start-up disk. It should (after a pause or two) show you all the viable startup systems on the mac. If you still can't get going you may have to rebuild the HD using one of the aforementioned utilities disks - though I would use DiskWarrior for that in preference to both of the others.
Let us know how you get on.
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