White screen/page shown after logon to Internet Sales

Hi!
We have installed Internet Sales R/3 Edition for B2B and have configured it with XCM according to the documents "CRM Web Application Installation Guide 4.0, SP0" and "Internet Sales R/3 Edition", the latter found on SAP Best Practices. Both Shopadmin and B2B are configured and the "jcoping" ping test works in both cases. The user in R/3 is of "standard type" and not of "service type" or alike. This user can logon to the NW04 portal using R/3 as method of authentication. That's why he's chosen for ISA as well.
But when I try to logon to Internet Sales with this user I just get a totally blank page and a URL that looks like this:
...:50000/b2b/b2b/login.do;jsessionid=(J2EE4082300)ID4082350DB181644782240539570End;saplb_*=(J2EE4082300)4082350
I don't know if this is good or bad. Before I corrected some settings another person had done in the XCM, I got two different messages when trying to log on:
"Name or password is incorrect (Please repeat logon)"
first and then
"Error in user administration, call our hotline "
(Depending on what settings I had done).
First I thought I was making progress since the URL indicates some kind of session id etc, but then I saw that I got the same URL with "session id" even if I just wrote rubbish at the logon.
Does anyone have any ideas about what to do?
Best regards
Benny Lange

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Thanks for your help!
I don't know how to tell for certain if this is a US or a UK device, but it looks identical to the one I bought in a store in Seattle, and the first five and the last two num/letters of the serial number are identical.  I do know that when I sent it in originally for the power button failure, that the Palm repair center understood that it was a Palm purchased in the States.  Their description of the goods received is "Palm TX , US and ML" so it seems apparent that they knew it was a US device and rather than refusing to repair it, they had me send it to them. And when my repair was returned, the repair details list "unit exchange" and type of unit is again listed as Palm TX US & ML.
Well, regardless, I appreciate your pointing me in the right directions to someone who can help me.
Ironically, I am no longer having the same issues with the Palm.  The latest round of letting the power run out after a hard reset and sit for a few weeks seems to have "fixed" it.  At least, I have been trying to break it (by using it) without success.  Recharged it, synced it, checked and sent mail with it, used all the programs I used to, and I haven't had a white screen in the past few days. Hope my luck continues, but I don't trust it.  All hail frequent syncing.
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