White Screen (pop out preview player)

Hey everyone!
I am working on some HD video files in Mp4 format, mixed with a few JPEG HD images from my Samsung HMX-H200N as well as a mp3 audio file.
The project settings for the video is the standard HD 1080i @ 30fps (although my camera says it's a 1080i/(60)
Nothing in particular is wrong with the editing, as it is going smoothly, but once I clicked on a video in the media section to preview, set in & out markers, and insert the video preview showed up white. picture attached*. I can hear the audio when I click play but no video.
+ I checked the forums but the only ones available were for the MAIN preview screen turning white, which mine works fine if I import the videos from the media section into the timeline.
+ earlier I read about performance issues so I decided to go with BLACK VIPER'S tweaked settings for my services
+ I have also moved my scratch disks to my external drive, to which I do not know the RPM's for that HDD but it is an older Simpletech 300 GB Simple Drive
+ I also created a WINDOWS MANAGED paging file for the Simpletech drive
All of these steps taken were performed earlier this morning. And I successfully completed a project without knowing this problem existed, so that's good news. Any help will be greatly appreciated.

after updating the drivers the pop out player still did not work... so back into the services I went and Lo and Behold, there it was right in front of me!
Seems that in Black Viper's Tweaked settings he instructs you to disable WINDOWS AUDIO VISUAL EXPERIENCE, this is what was preventing the pop out player from showing anything other than the white screen.
I enabled each service one by one to check the results in Elements, and that was a job after all the disabling I did earlier... and double checked by disabling Windows A/V Experience again and got the white screen! So if you by chance use Black Viper's TWEAKED settings DO NOT DISABLE WAVE.
I am using Elements 8 updated to 8.0.1 with new dll's from Adobe
AMD Phenom II X4 810 processor 2.60 GHz
8 GB of Ram
64 bit O/S windows 7 home premium
Off subject... Do not disable HID if you plan on using your Windows RF remote control...
hope this helps someone!!!! Good night!

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Hi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
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White Screen (pop out preview player)

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