White Screen Safari 2.0.4

We have developed a framed application and are having trouble with the content showing up in the main frame. The screen appears but is completely white. If you view the source, the content is all there. If you click anywhere on the screen, the page paints and displays properly.
Safari is the only browser we are having issues with.
Any help is greatly appreciated.

virvis,
welcome to Discussions!
Your questions seems more directed to developers than regular users. Maybe you can check in the sites devoted to Safari development (see this other post).
Hope this helps!

Similar Messages

Safari launches to blank white screen them locks

When I launch Safari, it opens up to a blank white screen. No matter what URL I input, The page doesn't load and the viewer window stays blank and white. No error messages or anything! Any ideas?

Hi Glenn,
Check to see if you have a recent crash report logged to this file:
Hard drive > Users > Your Username > Library > Logs > CrashReporter > Safari.crash.log
Each report in there will start with a timestamp so find the most recent one and post it here please. The most recent one should be at the end of that file.

When I open safari I get a blank white screen.

When I open safari I get a blank white screen. When I open top sites, and choose google, the screen is still blank, with the search bar at the top a quarter full. If it does open, it suddenly becomes unresponsive and returns to that blank, white screen. I'v tried everything I can think of, but nothing works.
On a side note, everything from mail to iphoto to word works - just not safari. I'm using a mid-11 iMac 21.5"i5 running on mountain lion.
Also did I post this in the right place? I'm new to this.

Read this whole message before doing anything.
Back up all data.
Quit Safari if it’s running. Then select
 ▹ Force Quit…
from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.
Step 1
In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.
If Adobe Flash Player is installed, select
 ▹ System Preferences ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Caches/com.apple.Safari
Caches/com.apple.WebKit.PluginProcess
Caches/Metadata/Safari
Preferences/com.apple.WebKit.PluginHost.plist
Preferences/com.apple.WebKit.PluginProcess.plist
Saved Application State/com.apple.Safari.savedState
Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder. If you still have problems, continue.
Step 2
Triple-click anywhere in the line below to select it:
open $TMPDIR../C
Copy the selected text to the Clipboard (command-C).
Quit Safari again. Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). A folder should open. If there's a subfolder with the name "com.apple.Safari", delete it, even if it's empty. Quit Terminal. Close the folder. Launch Safari and test.
Step 3
If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):
Cookies/Cookies.binarycookies
Internet Plug-Ins
Preferences/com.apple.Safari.LSSharedFileList.plist
Preferences/com.apple.Safari.plist
Preferences/com.apple.Safari.RSS.plist
Preferences/com.apple.WebFoundation.plist
PubSub/Database
Safari
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Try again. This time Safari should perform normally, but your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.
If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.
If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select
File ▹ Import Bookmarks
from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.
Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.
If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

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Hi nancy mfromamity harbor,
Welcome to the Support Communities! It sounds like reinstalling the Snow Leopard operating system is your next step. This should not affect the documents and data that you currently have on your iMac. I'll include the information to show you how below.
Mac OS X 10.6: Reinstalling Mac OS X
http://support.apple.com/kb/PH6606
Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
Note:To reinstall Mac OS X from another computer on your network, see:
Using another computer’s DVD or CD drive
To reinstall Mac OS X:
Insert the Mac OS X installation disc and double-click the Install Mac OS X icon.
Follow the onscreen instructions. In the pane where you select a disk, select your current Mac OS X disk (in most cases, it will be the only one available).
If you want to control which parts of Mac OS X are installed, click Customize, and then select the parts you want to install.
To start the installation, click Install.
If you purchased a standalone version of Mac OS X, these installation instructions are in a PDF file located on the Mac OS X installation disc.
If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer (including Apple software, third-party applications, and other printer drivers), refer to the documentation that came with your computer.
If you need to reinstall Mac OS X and you’ve been using Time Machine to back up your applications, files, and user settings, you can easily restore this information from your Time Machine backup disk after you’ve reinstalled Mac OS X.
Nancy, here is the contact information if you need technical assistance to get your iMac up and running.
Intel-based iMac - Contact Support - Apple Support
http://www.apple.com/support/imac/intel/contact/
Good luck!
- Judy

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I have tried logging in to CC using Safari on my Mac Pro with no luck. Just a white screen. Any suggestions?
Thanks for all replies.

Kyboone21,
Please refer to the below forum post as this may help:
https://forums.adobe.com/message/4396277
You may also contact Customer/Chat support:
http://www.adobe.com/support/download-install/supportinfo/
Let us know if this works,
Regards,
Gurleen

White Screen on Safari Startup

My proble started with the latest update to Safari. I get a white screen when I open Safari with "Go to this address" in the address bar. I have gone to Safari preferences and reset my homepage several times with no positive results. I even tried to upgrade to OS X 10.7 Lion which didn't correct the problem. What next?

Hey Soonerfan591,
I just started getting the same thing yesterday. I'm not sure why. I have OS X 10.7 Lion but I downloaded that like a week ago. I'm searching now to see what may be the issue but it's annoying.
It does not do it all the time either. It will work for a while like normal and then the white screen starts showing up. But, in just a little reseach it looks like it's happening enough that there are many hits for this problem.

Safari-Two Finger Swipe = White Screen

I was under the impression that the latest updateto Safari was supposed to fix this issue. But whenever I browse this forum and two finger swipe to go back in safari I get a white screen that lasts anywhere between 5-8 seconds while the page reloads. Any fix for this?

Go to System Prefernces and Trackpad or Mouse, depending on which you are using, and see that the gestures you want to use are all checked.

Troubles with Safari on my iPhone 3GS 16GB(iOS 5.0.1) = white screen and quit.

Hello, i have some troubles on my iPhone 3GS (16GB) with Safari. Safari always close just after oppening (white screen), but is still opened in background. I restore my phone (iOS 5.0.1) but after a day, the bug came back. Sincerely, Yann.
PS: here is the repport :
Incident Identifier: 649554E7-83F5-4EB1-9618-8147B8D8BBA3
CrashReporter Key: 215df26b304802c7b5ec977322699ceac43e3baa
Hardware Model: iPhone2,1
Process: MobileSafari [332]
Path: /Applications/MobileSafari.app/MobileSafari
Identifier: MobileSafari
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2012-02-02 21:26:18.773 +0100
OS Version: iPhone OS 5.0.1 (9A405)
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x00000102, 0x33d18000
Crashed Thread: 0
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 CoreFoundation 0x33d17fdc 0x33d16000 + 8156
1 WebKit 0x35dc4660 0x35dc1000 + 13920
2 MobileSafari 0x0009b51c 0x99000 + 9500
3 MobileSafari 0x0009b144 0x99000 + 8516
Thread 0 crashed with ARM Thread State:
r0: 0x00000000 r1: 0x00000000 r2: 0x2fe97d94 r3: 0x00000000
r4: 0x00000000 r5: 0x3f2eab58 r6: 0x3f332ff4 r7: 0x2fe97dfc
r8: 0x00000001 r9: 0x00000004 r10: 0x00000000 r11: 0x00000000
ip: 0x3f2d4610 sp: 0x2fe97df8 lr: 0x35dc4667 pc: 0x33d17fdc
cpsr: 0x60000030
Binary Images:
0x99000 - 0x157fff +MobileSafari armv7 <586de8c153f93939a9f42bec9d0d8bfd> /Applications/MobileSafari.app/MobileSafari
0x2fe98000 - 0x2feb9fff dyld armv7 /usr/lib/dyld
0x305e7000 - 0x308a8fff libLAPACK.dylib armv7 <5490a87fe5153771b9c67940292842ba> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/lib LAPACK.dylib
0x309e4000 - 0x309f0fff libCRFSuite.dylib armv7 /usr/lib/libCRFSuite.dylib
0x3119d000 - 0x3119dfff libunwind.dylib armv7 /usr/lib/system/libunwind.dylib
0x31223000 - 0x3147dfff MediaToolbox armv7 /System/Library/PrivateFrameworks/MediaToolbox.framework/MediaToolbox
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0x315a5000 - 0x315aafff ApplePushService armv7 <2e620a6e8ee8387ba2771cfd7870c90e> /System/Library/PrivateFrameworks/ApplePushService.framework/ApplePushService
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0x352fe000 - 0x35447fff libicucore.A.dylib armv7 <1bc960f75d633190a09b093209a9f0c5> /usr/lib/libicucore.A.dylib
0x354ce000 - 0x354cefff libgcc_s.1.dylib armv7 <69d8dab7388b33d38b30708fd6b6a340> /usr/lib/libgcc_s.1.dylib
0x354dd000 - 0x354defff CoreSurface armv7 /System/Library/PrivateFrameworks/CoreSurface.framework/CoreSurface
0x35664000 - 0x3566bfff libc++abi.dylib armv7 /usr/lib/libc++abi.dylib
0x3566c000 - 0x35691fff OpenCL armv7 /System/Library/PrivateFrameworks/OpenCL.framework/OpenCL
0x3569f000 - 0x356a4fff libsystem_dnssd.dylib armv7 <4d8b38f1cb603f0d8af78c56c485f05a> /usr/lib/system/libsystem_dnssd.dylib
0x35922000 - 0x35938fff DictionaryServices armv7 <5bbab664f97932a79a1566fda3a4383e> /System/Library/PrivateFrameworks/DictionaryServices.framework/DictionaryServic es
0x35939000 - 0x359d1fff EventKit armv7 /System/Library/Frameworks/EventKit.framework/EventKit
0x35a05000 - 0x35a25fff libxslt.1.dylib armv7 /usr/lib/libxslt.1.dylib
0x35a44000 - 0x35a81fff FTServices armv7 /System/Library/PrivateFrameworks/FTServices.framework/FTServices
0x35a94000 - 0x35b6bfff CFNetwork armv7 <6fbc9f187eaa30009780e70288c9f289> /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x35b74000 - 0x35bb3fff QuickLook armv7 /System/Library/Frameworks/QuickLook.framework/QuickLook
0x35bbf000 - 0x35d57fff CoreData armv7 /System/Library/Frameworks/CoreData.framework/CoreData
0x35d58000 - 0x35d94fff iCalendar armv7 <59d80290d8733df8a6310da65b497fc9> /System/Library/PrivateFrameworks/iCalendar.framework/iCalendar
0x35dc1000 - 0x35e91fff WebKit armv7 <74661b1bf4613aafb827bfe0134ed92b> /System/Library/PrivateFrameworks/WebKit.framework/WebKit
0x35e92000 - 0x35eabfff Twitter armv7 <410df62019ed31a8b3997d9e837aa7c4> /System/Library/Frameworks/Twitter.framework/Twitter
0x36091000 - 0x3626efff AudioToolbox armv7 /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
0x3626f000 - 0x36275fff liblaunch.dylib armv7 <09f21c3e774c30b1aab1b56c2d6efbc3> /usr/lib/system/liblaunch.dylib
0x36276000 - 0x3628afff PersistentConnection armv7 <81eb1b3e08cf3d7196313307ad60649d> /System/Library/PrivateFrameworks/PersistentConnection.framework/PersistentConn ection
0x362c4000 - 0x36351fff libsystem_c.dylib armv7 <1707c3cf3c5b3045af4bed38ff8420a6> /usr/lib/system/libsystem_c.dylib
0x36357000 - 0x363dafff CoreMotion armv7 /System/Library/Frameworks/CoreMotion.framework/CoreMotion
0x364f7000 - 0x3650efff WebBookmarks armv7   /System/Library/PrivateFrameworks/WebBookmarks.framework/WebBookmarks
0x3650f000 - 0x3650ffff Accelerate armv7 /System/Library/Frameworks/Accelerate.framework/Accelerate
0x36640000 - 0x36656fff libdispatch.dylib armv7   /usr/lib/system/libdispatch.dylib
0x36657000 - 0x36661fff libvMisc.dylib armv7 /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/lib vMisc.dylib
0x36aa1000 - 0x36c5dfff ImageIO armv7 /System/Library/Frameworks/ImageIO.framework/ImageIO
0x36c5e000 - 0x36c64fff libnotify.dylib armv7 <1e374857ac68370095ddbafe94f021a1> /usr/lib/system/libnotify.dylib
0x36d4c000 - 0x36daffff IMCore armv7 /System/Library/PrivateFrameworks/IMCore.framework/IMCore
0x36dbb000 - 0x36dcafff OpenGLES armv7 <6d1afb451f50310895ec59864739e781> /System/Library/Frameworks/OpenGLES.framework/OpenGLES
0x36e92000 - 0x36e96fff libcache.dylib armv7 <4511f0ec5b713636aaade7245a12553c> /usr/lib/system/libcache.dylib
0x36f45000 - 0x36f49fff IOSurface armv7 <0f003f50b18e3dbf87607d819e0ac6b9> /System/Library/PrivateFrameworks/IOSurface.framework/IOSurface
0x36f4a000 - 0x373e3fff UIKit armv7 <97b527cd6fba35c6bb39263e0f362223> /System/Library/Frameworks/UIKit.framework/UIKit
0x373e4000 - 0x373e8fff CertUI armv7 <9d24f62513913888b2ac55f1db27b908> /System/Library/PrivateFrameworks/CertUI.framework/CertUI
0x373e9000 - 0x373fffff libsystem_kernel.dylib armv7 /usr/lib/system/libsystem_kernel.dylib
0x37400000 - 0x37403fff CaptiveNetwork armv7   /System/Library/PrivateFrameworks/CaptiveNetwork.framework/CaptiveNetwork
0x3740c000 - 0x37421fff libresolv.9.dylib armv7 <97d6ebbb53ae3e0480f51771c9665613> /usr/lib/libresolv.9.dylib
0x37485000 - 0x374b1fff libtidy.A.dylib armv7 /usr/lib/libtidy.A.dylib
0x3752a000 - 0x3753dfff Notes armv7 /System/Library/PrivateFrameworks/Notes.framework/Notes
0x375d7000 - 0x375e0fff WebUI armv7 <4b8aa67f8dd93e6f9debfa9b21df73c9> /System/Library/PrivateFrameworks/WebUI.framework/WebUI
0x375e1000 - 0x375e9fff MobileWiFi armv7 /System/Library/PrivateFrameworks/MobileWiFi.framework/MobileWiFi
0x37618000 - 0x3762efff libmis.dylib armv7 /usr/lib/libmis.dylib
0x3762f000 - 0x37652fff Bom armv7 <0e6087f75a81345ea81751197ccb712c> /System/Library/PrivateFrameworks/Bom.framework/Bom
0x376a6000 - 0x376f1fff CoreLocation armv7 /System/Library/Frameworks/CoreLocation.framework/CoreLocation
0x377b2000 - 0x37822fff CoreImage armv7 /System/Library/Frameworks/CoreImage.framework/CoreImage
0x37963000 - 0x37ea7fff FaceCoreLight armv7 /System/Library/PrivateFrameworks/FaceCoreLight.framework/FaceCoreLight

I forgot to say that Settings / General / Restrictions are disabled and Settings > Safari > Clear history, cookies, cache done and the problem is still here...
PS: Sorry for my bad english, i'm french and that's not easy for me to explain myself in english

Ipad2 when I tap safari it is just a white screen

I tried a reset...deleted history etc....still white screen for safari

I just explained it above but here it is again.
Go to the page that you want to use as a home page - any web site that you want to use. Navigate to that site in Safari. While you are on that web site - tap the Arrow icon in the Safari toolbar - to the left of the URL field at the top. The white area in which you type the website address is the URL field - the arrow icon is to the left of that. When you tap on that icon - you can select - add to Home Screen from the pop up menu. Tap on that. When you do that, it will put a Safari shortcut icon onto your home page.
Then from now on you can tap on that shortcut icon - that you just created - on the home screen of the iPad - and that will open Safari to that "homepage" that you selected.

Safari 6 white screen, excessive force reloads and won't quit-

Safari 6 seems to often freeze and shows the 'force reload' message. Right now, I'm writing this using FF as the tabs are all white screens. I have tried to reload some tabs (9 open) and they are showing exclamation marks in the tab - as if there is no web connection. FF, Chrome, and even the oft forgotten Camino are working perfectly.
I have removed old security certificates as one post suggests. This doesn't do anything discernible…
Safari will not quit now, but is also not showing an app not responding… force quit message in the dock. Safari has just, well… fainted.
Safari 6 is not a well beast. Neither is Lion, but that's another post topic. Does anyone have any medicine for my preferred, but since the 6 version, completely unworkable, unusable browser?
Does anyone know how to post bugs/feedback about it (there appears to be no bug reporter in the app any more - just when it got really buggy!).
Does anyone know why the empty cache is in this strange Develop menu?

You can submit feedback here > Apple - Safari - Feedback
You can empty the cache by clicking Clear History from Safari > Reset Safari
Unfortunately, that also deletes your recent History.
Empty Caches has always been available from the Devleop menu used by web developers.
There are three ways to force quit an app. Command + Option + Esc, or from the Apple menu, or by launching Activity Monitor located in HD > Applications > Utilties.
Try deleting the Cache.db file.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here: ~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit then relaunch Safafari to test.
If you didn't have the same problems with the prior version of Safari, try troubleshooting extensions and plugins.
Go to Safari > Preferences then selct the Extensions tab. If you have any installed, turn that OFF, quit then relaunch Safari to test.
If that didn't make a difference, select the Security tab from the Preferences pane then deselect: Enable-plug ins.
Quit then relaunch Safari to test. If that helped, then follow the instructions for troubleshooting third party add ons here.
edited by: cs

In my safari application, if I try to go to youtube, a white screen appears. Everything else in safari works great though. How do I fix this?

In the safari application, if I try to go to youtube, a white screen appears. Everything else works great though. How do I fix this?

You can try resetting your iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.

Blank white screen on iTunes store on a mac - how to fix?

Hi
I'm having an issue with my iTunes store on the latest version of iTunes on my PowerMac (10.6.8). When I try to load the store all I get is an empty white screen. Even searching for items doesn't get any result. I can see the load bar in the top window switching over to iTunes store, but when it reaches the end - nothing.
I've updated all my software, restarted, checked my network connection etc, but nothing has fixed it.
Anyone have any suggestions?

I just spent a long time at the Genius Bar trying to figure this out. What finally worked was updating Safari (because iTunes is part of the web browser). So try that.

This is my first mac, it is a macbook pro. i restarted it but when it started back up i saw a white screen and then it prompted me to insert the reboot disk. anyone else have this problem?

I recently bought a Macbook Pro, this is my first Mac. I restarted it, but when it started back there was a plain white screen and then it prompted me to insert the reboot disk. Has anyone else had this problem and is there a way to do this manually like with PC's?

The new Mac's came with OS X Lion 10.7 and there are no boot disks.
Since it's so new, take it back to the Apple Store and let them deal with it.
If not you can hold Command and r (as in rotten) keys down and boot the computer.
You'll be presented with a several options, including one to reinstall OS X Lion provided you have a Apple ID, which means you have to use Safari in there to set one up. To do that you need to set up a email account with Google or Yahoo. Once you get the ID, then you can download Lion and reinstall it.
It's so stupid not having a copy of the OS on hand to perform your own repairs.
Of course Apple will be happy to sell you a $69 Lion USB stick.
Like I said, take it back to the store, and try to get your money back, that will force them to think about just giving you a replacement machine that works.
Lion doesn't work really but it can be acceptable until the patches get released.

My itunes store will not load i keep getting a blank white screen

My itunes store will not load when i click on the store a blank white screen will come up and only that

I have a MacBook Pro and it could be a really simple solution. I had the same problem after updating my iTunes. I finally got through to a guy at Apple who took the time to help me. I use Firefox everyday, but apparently the iTunes Store runs off of Safari. All I had to do was download the most recent version of Safari. Literally, that was it. So easy. Link to the new Safari for Snow Leopard:
http://support.apple.com/kb/dl1569?viewlocale=en_US

ITunes store won't load. The progress bar freezes at about 50% and I get nothing but a white screen.

I'm running iTunes 10.5 beta 7 but this issue has been happening since I was running 9. One day I clicked on a link for an app I saw on techcrunch and it pulled up in iTunes as being in the UK store. I clicked ok and my iTunes hasn't worked since. I can log into my account but can't access anything in the store or Ping. I've googled this issue and found some similar sounding stories but none of the solutions have worked. I've uninstalled and reinstalled, turned of the itunes store in parental settings and checked "except for iTunes U", I've uninstalled apple aplication suport and installed safari and every other option I have found and nothing has worked.
Sometimes if I let it sit long enough what looks like an unstyled version of the store comes up but is completely unusable.
Just to be clear, this has been happening since before I was running any beta software or OS.
Any help would be greatly appreciated.

Thank you gchin.
I emailed apple support and they got back to me, I did what he said and it's fixed! SOLUTION found- see below.
I said:
"I can't access the iTunes Store. When I click on it the progress bar stops at 50% and I'm left with a blank white screen (no error msg). I have uninstalled and reinstalled, run the iTunes diagnostics (it said all was ok), gone through all of the online help material and I've tried turning off my firewall. Nothing works. I can't sync my iphone either (stops on verifying iPhone so I think it's getting stuck on trying to contact the store). Plzz help."
They replied:
"Greetings from Apple iTunes Store Customer Support! I am ########.
I understand that you have had issues accessing the iTunes Store. I know how eager you are to have this issue resolved. I will certainly assist you.
#########, for this, I recommend that you attempt to resolve this issue by once again uninstalling iTunes and QuickTime, and then reinstalling the latest version of each. To do this, first ensure that you are logged in to an Administrator user account on your computer, then follow the instructions in the appropriate article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista:
http://support.apple.com/kb/HT1923
Note: Titles you purchased from the iTunes Store or imported from CDs are saved in your iTunes folder by default and are not deleted by uninstalling iTunes. Backing up your iTunes Library regularly is recommended.
After successfully uninstalling iTunes and QuickTime, please ensure you have upgraded to the latest Service Pack for Windows by installing all updates available to you on Microsoft Windows Update:
http://update.microsoft.com
Once you have the latest Service Pack for Windows installed, download and install iTunes for Windows (which includes QuickTime):
http://www.apple.com/itunes/download
If you continue to experience difficulty with this issue, you may wish to contact Apple technical support. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful.
Please find the appropriate phone number here:
http://www.apple.com/support/contact/phone_contacts.html
Thank you for contacting iTunes Store Support. Have a nice day!
Sincerely,"
AND IT WORKED happy customer.

White Screen Safari 2.0.4

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