White screen when placed on H

anyone having this problem with the new zen?i've got the 8gb model and when i put it on hold, the screen goes white after a minute or so. it still plays.....and if i take it off hold i can still use the buttons to skip tracks etc but the screen is white.. i have to turn the player off and on to resolve it...sometimes this doesnt work and i have to reset the whole thing. its really annoying. very very annoying. please help!

I have the 8GB and am having the same issue.
However, I haven't noticed that I'm doing anything in particular to trigger it. Sometimes when I turn?the player?on, the screen is white, but I can hear audio and navigate with the buttons (although I can't see what I'm doing). If I turn the device off for an hour or so, and then turn it back on, the problem has resolved. I haven't yet tried to use the reset feature. I'm trying to resolve the problem before my "store return" period is up. I don't know if it's a mechanical issue and the device should be returned, or if I'd have the issue with a replacement model. I only bought my ZEN a week ago. I upgraded to the latest firmware when I first set it up with my computer. So far, it's only loaded with a few music CDs and a few downloads from Audible, as well as the demo files which came with it.

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