White screen when viewing .mov files in FCE/Quicktime

So I did a shoot a couple weeks ago with two cameras and now I am trying to get the files off of the other camera, which is not mine.  I have tried multiple times and each time I get a blank screen (no video, but there is audio) in both FCE (what I'm using) and Quicktime (and iTunes for that mattter). I have seen that the files work (as I have watched them on the other person's computer), but on this editing computer and my personal computer the files do not work. The other videographer recorded straight onto mini SD card (did not capture in FCE or FCP) and transferred those files onto a external HD which she gave to me, so there is no compatability issues going from FCP to FCE (which I have read about). Quicktime is up to date, I have installed Perian & Flip4Mac. Not sure what else to do....I have looked through many forums and basically lost at this point. Thanks for the help and insight.
-Alex

the other camera was a CCD something
Virtually ALL camcorders have CCDs.  A CCD is the component that the lens focuses the image on.  It has nothing to do with the way the video was recorded.  We need either the specific model number or the exact video file format & codec that was recorded (we can tell that from the camcorder model #).
my friend said the files are not compressed at all.
Hard to believe & unlikely to be a correct statement.  The camera make/model will reveal how it records the video. 
I filmed in on a Canon xha1s
Easy set up: HDV Apple Intermediate Codec 1080i60
The XHA1S is an HDV camcorder, so the easy setup is correct ... for the video from the XHA1S.  Until we know what your friend's camcorder was we can't tell if it's HDV or not.

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