White Screen with good sound

I have a movie file which consists of a movie file, video file, and a audio file. When I open the movie file, the audio plays fine but the video is white. The video is DVCPRO HD (720p60) which is the same as the other videos I have in the same style that work fine. HELP! thanks.

i have this same problem.
the video is a white screen but audio is fine.
it tells me there is 'missing software.'
it is encoded with HDV720/60p.
i'm using quicktime 7.1.3, which i thought might be the problem, but the exporter uses the same version.
does anyone know what to do about this?
i need to score a video, but i can't see it!
thank you.

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