White square is shown when on cam using aMsn AND Mercury

Lately i've had some trouble going on webcam to people over aMSN and Mercury Messenger (the only Mac Cam/MSN apps I use). I can see myself just fine, but all the contact can see is a blank, white square in the space where i'm meant to be. I thought that it might just be the one messenger service, but the fact it happens on both pieces of software is making me think that it's to do with iSight.
Could anybody please recommend what I should do?
Thanks a lot.

The60ftOctopus wrote:
Lately i've had some trouble going on webcam to people over aMSN and Mercury Messenger (the only Mac Cam/MSN apps I use). I can see myself just fine, but all the contact can see is a blank, white square in the space where i'm meant to be. I thought that it might just be the one messenger service, but the fact it happens on both pieces of software is making me think that it's to do with iSight.
Could anybody please recommend what I should do?
Thanks a lot.
Welcome to Discussions, The60ftOctopus
You can use the suggestions in http://support.apple.com/kb/HT2090 to see whether iSight is causing your problem. Be sure to try with more than one user account and with some other apps, too:
http://www.ralphjohns.co.uk/EZJim/EZJimpage7.html
If your iSight works properly with any app in any user account you test, iSight is NOT the cause.
If you can eliminate iSight as the source of your trouble, you will need to either switch to other ways of communicating as Defcom suggests or troubleshoot other system elements that might be causing the problem. Here are a couple of things you can consider if you don't get better suggestions here:
(1) Sometimes a restart restores function on internet connected applications. Shut down everything and restart your entire system including modem, router, and Mac in that order. To eliminate possible communication hardware problems, *allow self-test to complete on each device before starting the next*.
(2) If you updated or installed any software immediately before the problem began, check their websites to see if there are known issues with your system configuration or installation. If not, carefully following the developers' instructions, reinstall any possible software cause, repair permissions, and try again.
If you find conflicting software, follow the instructions and uninstall to see if removing it will restore proper function to your favored communications apps.
(3) Check the dedicated aMSN and Mercury Messenger fora to see if your problem has already been solved by other users who post there.
EZ Jim
G5 DP 1.8GHz w/Mac OS X (10.5.8) PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

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