White window shows up on all adobe programs just a strip window overlay...

When I open adobe reader or Elements a white window opens with a ryb buttons on the top left. It well go on and off it I indicate a command and preferences. It hides the preferences unless I drag it on the top left corner. It is aways there..can any one help me correct this it is bugging me or is it a bug? Mac Maverick.
Could this be cloud related?
I was thinking of trying to do a clean uninstall and reinstall on my mac to see if this would fix this issue. Maybe the update was not installed correctly...

You know... this is a "user-to-user" forum.
And posting inflammatory comments like that is a great way to ensure you get no help at all, depending on whom you tick off with it.
You mentioned in the other thread you started on this that it doesn't happen on anopther user account.
That suggests to me that you have a problem with your primary account.
It could be cloud related. Have you tried uninstalling/reinstalling using the Cloud Cleaner? http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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Emily,
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Dear support!
My problem is I can't install the Adobe programs from creative cloud.
The story:
When I try installing the premiere cs6 family the program dowloading, but not extract. Then I wrote a email the hungarian adobe distributor (designshop.hu), and kindly man wrote to me: Ok we know this problem, use this:http://www.adobe.com/support/contact/cscleanertool.html
or write hte adobe support.
I use the cleanertool. then I uninstalled all adobe programs. ANd then when i want install again ( for example PS) I get same problem like in premiere install.
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Please help me asap, becouse I can't do my job.
Soory my english, and i hope yoe understand me.
thanx

Spokuc are you receiving any specific error messages during the installation process? You can locate the error messages from your previous installation attempts within your installation log files. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.

White window shows up on all adobe programs just a strip window overlay...

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