Who can I contact if the salesperson(s) obviously lied?

Question

When I explored the triple play, i asked exhaustive questions because I had been warned about Verizon.  We already had phone but was told could bundle phone, tv, and internet for a set price.  I repeatedly asked specifically if it included both land line and cell phone and two different salesfolks said yes it is all included in the one price.  Then I get the first bill and they billed the cell phone separately.  Silly me thought it was just a delay in putting it all together.  But customer service said no, cell service is never bundled.  The bill is correct.  And now I understand what everyone talks about with the rude and useless customer service.    Is there another department I can call?  This is fraud and they must habe recordings of my conversations.  Please help as my blood pressure is exploding.  Thanks.

Answer 1

I'm also very disgusted with Verizon. I recently was helping my friend's Mother, who is over 75 years old. She was approached by two women salespeople outside her home, and was offered a Triple Deal Bundle with several discounts including $22 off for "Lifeline Discount" which they said she qualified for because of her age. They also told her that despite having a DirectTV contract expiring in March, 2012, that Verizon would work with this company for no further costs. She was so thrilled to get this package because they wrote and told her the costs would be $68/month + taxes.
Now maybe Verizon doesn't condone these practices, but it should work hard in making sure that their salespeople don't take advantage of the elderly, ingenuous, or simply ignorant consumers. I called to verify my friend's contract, and indeed, they told me that she didn't qualify for the "Lifeline discount" because that only pertained to the impoverished or people with certain incomes.  Although, I didn't ask, I assume that Verizon would not reimburse my friend for her remaining contract with DirectTV either.
All that Verizon did was to say that they were sorry, and that they would note the complaint. I think that's pathetic, and think everyone should know that these practices still persist throughout this industry as well as in society as a whole. Please watch out for unscrupulous people.