Who can I contact within Apple when needing to escalate a problem?

Hi All,
I've been having some serious problems in getting my 8 month old iMac repaired. It's been since Aug. 24, 2008 since my iMac stopped working, and it's been 3 weeks since today that my iMac has been dropped off at the local Apple Store without any resolution.
I've contacted Apple Care, who has contacted the Apple Store, in trying to get my iMac replaced, but I keep running into constant road blocks!
When I call Apple Care to complain, they just keep calling the Apple Store. When I call the Apple Store to complain, they keep telling me the person I need to talk to is out, at lunch, or will return my call... only to hear that they have to 'talk to my store manager'.
I would be happy to post all the problems I've had, but last time I did that, my post was deleted.
I would rather get this resolved as professional as possible, but unfortunatley it is getting to the point that I may need legal help to get my iMac back.
Can someone tell me what to do or who to call? I bought a special order iMac from apple.com through my business... also bought Apple Care with it...
I've spoken to the Apple Store, but never get a specific, definite resolution. I've spoken to Apple Care, and ask to speak to the supervisor, but they just keep calling my Apple Store and then just relay back to me what the genius at the bar tell them... however I keep hearing something different when 'I' call the Apple Store.
Please help.... ?

Thanks... I hope it is taken care of... it has been a very difficult journey.
I am curious though... I found out the store is 'building' an iMac comparable to the one I had. They are upgrading the hard drive and memory in the iMac that they have to match the specs of my original.
I didn't think this could be done, as the serial won't match the system specs?
It makes me nervous that if I call Apple Care that my 1TB drive needs to be replaced, they will tell me that my system doesn't have a 1TB drive.
To me, it's like taking your corvette in for service, and instead they give you back a different car, but tell you they will change out all the parts to make it a corvette. Seems like a lot more work, along with more possible problems down the road.
Has anyone else ever heard of an Apple Store doing this?

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