Who can i talk to about loss of broadband connecti...

I've just spent 5 days without broadband after trying all bt checks, new filters (which they said would arrive in 2 days, took 4), new leads etc., they eventually sent an engineer on thursday. When he arrived, the connection had already come back on - he said this was common as when he was booked in for a visit, they would sometimes reset the exchange, which was usually the cause of the problem. They had done this at 3am. He did further line checks, confirmed that the problem had been with the exchange and that everyhting was now ok.
One day later and the connection has gone again. I work from home and this is costing me dearly.
I have tried for the last 6hours to get through to bt broadband help (which I know is going to be as good as useless when I do finally get through). Does anybody know if there is anyone I can talk to to fast track some help??
Getting desparate now!

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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From: [email protected]
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Ordered on 5/05/2015, online, via a Quidco referral. £160 cashback, £50 SB voucher promised.
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the ombudsman does not deal with individual complains although they would take a note of your pronlem
only people that can help here are the forum mods who are BT employees they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Who can I complain to about a new order being canc...

Please can someone help me before I go totally insane!! On 14th March I placed an order online with BT for Phone & Broadband with free BT Sport and paying the line rental in advance with it due to go live on 30th March.
Transfer date came and went with no sign of any transfer being carried out - details online said they were working on the problem. Several days later had a message to say that they needed to talk to me with regard to my order, then received an email saying that BT were sorry I had cancelled by order!! Long and short of it after days of talking to people in India trying to sort out my order and being told lie after lie (such as they couldn't transfer phone line from Sky without me getting a cease date from Sky) I was told everything was in hand and someone from Openreach would ring me on Monday 13th April to comfirm they had sorted out the problem (basically unplugging a my line from one socket and plugging it into another). On the Monday I received a garbled message from someone in India saying that they needed to talk to me about my order and would ring again Wednesday. On the Wednesday morning I got another garbled message saying that as they had tried repeatedly to speak to me on the phone and hadn't been able to they had now cancelled my order!!! i then phoned and was told my order had got stuck in the system and they needed me to place my order again and this would sort everything out.
I then find out that the money I paid when I placed my order for my line rental saver in advance plus Hub/Dongle etc had been refunded as I had cancelled my order. No I didn't you did!! I still want my line rental saver, Hub etc, etc.
I did this but since then I have been getting threatening emails requesting I send back my Hub and Dongle as I had cancelled my order - no I need it, and I didn't cancel my order you did!!! Then today I got a final bill (as I was leaving) for £172.29 which was for line rental saver (£169.90) from 30th March and BT Sport (£25.81) 14 March - 10 May (money due to be taken out of my account on or before 25th April). How can I be charged for a service that I haven't even been connected to!
Surely they can see what is happening on the account see that there was a problem there end and that I didn't want my account cancelled etc - after all the notes that the call centre people in India supposedly made on my account!!!
I tried to speak to BT this evening but after 25 minutes of listening to stupid music I gave up. My phone line and broadband are supposed to transfer over to BT on 29th April but I am not holding my breath on this!!
Please can someone help me with who is the best person to talk to before I go totally mad because if I have to talk to anyone else in India who uses the standard customer service script and tells me that they understand my frustration one more time I will definitely go insane!!!!
Thanks in advance
Liz
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Who can I talk to for resolution on a bogus charge that has been going on for 6 months!

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