Who else has been lied to??

Question

Does verizon even remotely understand customer service??  I say NO!!
I have had nothing but problems since changing plans to the everything(should be called nothing) plan.  I was told my bill would be a certain amount.. nope.  Due to a verizon store employee who can't do basic math we are being charged 20% more per line.  To be fair they have they did adjust it down from 30%.  Then they created the account all wrong and made 2 separate accounts.  After having to call the NOT customer service number again I was told they were closing out the 2nd account and waiving the charges on the bill due to the numerous mistakes and the 6 times I have had to call to try and straighten this out.  Didn't ask for that but thought ok seems fair.  Get my next bill... they just moved the charges over to the other account instead.  So now I am paying 20% per month than I was told it would be originally and they want the charges that were supposed to be waived from the messed up 2nd account.  Well of course this requires calling the NOT customer service number again and because the person I spoke with the previous time did not document it correctly then it is just my word and the charges are valid and need to be paid.  I ask for a supervisor and one calls me back to let me know they can offer me a $25 credit on the account which is about 1/2 of what they are trying to charge me.  I asked to speak to her supervisor and was told I could speak to another one on her level but to escalate it above her I would have to send in a request to an address that she would provide me.  I said so now I will have to email some one and try to get this straightened out.. she said yes.  Well she texted me the address and it isn't an email address after all, you can send it to a post office box or a fax number.  So the great technology company is hiding behind snail mail and faxes to handle customer service issues.  She said if this had been properly documented then it would not be an issue so I asked and how am I supposed to ensure that it is properly documented.  Her answer... "You can't"  I asked if she thought that was a fair system and she said "Yes, it is"  I said how when you do all the documenting and I can never see it.  They can tell you what ever they want on the phone and if it isn't typed in the system then it did not happen!!!  You can't even get a copy of what they are entering so they just tell you what ever and then hide behind it isn't in the documentation and the only thing you can do about it is not renew with them.

Answer 1

ok so the verizon store employee cant do basic math, when you did the math in the store what did you come up with?  oh wait you probally didnt do the math yourself and didnt take time to make sure what you are signing for is correct.  Everything you signed would of shown you the numbers, would of shown that a sub account was opened, and you could of asked questions.  So maybe the store worker made a mistake and maybe he was bad at basic math, but you as a consumer also made a mistake and were lazy for not looking at what your signing