Who is having family sharing limit connection problems?

During my setup with IOS 8 I set up family sharing, with some difficulty but eventually got it going and was able to share with my spouse. Calendars, etc...as stated.  When I downloaded Yosemite OS yesterday to the Mac I noticed that in the management of sharing with my spouse's iphone and ipad mini that my name was associated with her email address. It was causing some slight confusion.
I tried to correct this error by deleting the family sharing account and setting it up again. It initially didn't work so I deleted same again and then found that there were limits on adding an account and sharing more than two times in a year. I contacted Apple (Australia) and was told there was nothing that could be done, except maybe trying another email account. I did this but realised eventually that the limits are to YOUR account and so now I cannot access the family sharing now for 339 days. The warnings were not explicit as the messages opened up under the pane I was working on and did not initially realise there were warnings. I have been told that there is no reset for this matter. Is there anything that Apple can do to assist? I know I made a couple of genuine mistakes but surely there is a way to reset. I am not sure of the logic behind the limits. Does anybody have any other information that could assist?

JohnB_VZW
According to the map I should be getting
Verizon 4G LTE .
I have to zoom out to level 6 before any Verizon 4G LTE Extended even shows on the map. Ergo the map is incorrect and misleading (fraudulent?) on the level of service available. The area near my address should be labeled as 3G / 1X not 4G.
Even 4G LTE Extended would be closer to the truth.

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