Who is the head of Apple's customer relations?

Hi, I have a strange question, but does anyone know what the position/name of the person is that is head of Apple's customer relations/customer service? Basically I'm doing a project on customer loyalty and as Apple has a huge customer service loyalty base I would love to talk to someone fairly high up in Apple about this. Not sure if this is possible but I wanted to give it a try anyway. Thanks!

http://www.apple.com/contact/
Sorry that was the Australian link. Look up Apple Customer Support in your own country.
Pete
Message was edited by: petermac87

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