Who knows how to get ASN support case ?

Hi,
I contact ASN Premium memeship.
But I don't know where can I get ASN support cases.
Where can I get the help ?
Jung Byungwan.

You can ONLY buy from the itunes store of your country of residence ( proven by the valid billing address on your credit card) AND ONLY while inside the borders of that country.

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I have a problem with mail. the spelling and grammer check box before sending the messege is no longer there. I did everything but cannot get it back. is ther anyone who knows how to get the box with spelling and grammer checks before sending

i have a problem with mail. the spelling and grammer check box before sending the messege is no longer there. I did everything but cannot get it back. is ther anyone who knows how to get the box with spelling and grammer checks before sending the mail.
Also the mail is acting very funny by not getting the rules work in a proper method. Is ther a software to repair mail.

i did both of them, but still the while sending the mail the diolog box is not showing up and also the spelling and grammer does not do the spelling check.
This problem just started for about 3 to 4 days now. earlier it was working normally.

InDesign keeps shutting down, even after reinstall. I want to know how to get technical support

InDesign keeps shutting down, even after reinstall. I want to know how to get technical support so I can get this fix.

I feel your pain Robert. I do believe VZW and Apple knew all along the I6 Plus would not be available on 19 Sep and that it was a way to bolster new contracts, renewed contracts and apple sales stats. It's unfortunate the company wasn't more clairvoyant, most of us would have still pre-ordered but been a little less frustrated.

Anyone know how to get Apple support?

So, I need to find out why my Iphone won't wirelessly sync anymore. I go to https://www.apple.com/support/iphone/contact/ and enter my serial number and hit CONTINUE... and the little whirling thing whirls and whirls and whirls... I've refreshed the page, tried a different browser, and even rebooted my computer, all to no avail.
I'm about to post this question, and my current attempt has had the spinning thing going for a full five minutes.
Any suggestions?
Thanks...

Well, while that's great for those "lots of people", it doesn't help me at all since I don't know any of them. I also can't use a workphone; aside from the fact that they're all "for official use only", I spend my shift in a patrol car so I don't even really have access to any of the phones at the station. Even if I were willing to use my access code to get an outside line from the City's phone system... and with my luck, they'd audit the call and want to know how calling Apple support was "official"...
I also didn't see any chat options... of course, back to my actual question, the little swirling thing was still swirling when I just now woke up, after, what, seven hours? There could very well be a chat function, but if I can't get to it, it's useless to me.
Eventually I suppose I'll have to arrange for one of my buddies to come overhere and let me borrow his phone for the hour or whatever it'll take. That's just so much more convenient than having an email support option!

Support; Anyone know how to get .mac support on the phone?

It appears the only way to get help concerning a .mac issue is by emailing them and waiting 24 hours or trying this discussion board. Anyone know of way to call them?
Thanks

Thanks Duane, Does anyone else find it disturbing that you can't call .mac with support issues? I guess it's a matter of pragmatism on apple's part. What if you can't receive email? How do they help you? Or what if you have an immediate problem like a business that depends on its email etc. ?
I use Mac b/c it is user friendly and a pretty darn good system and I am a computer idiot. But if something goes wrong, where's the help?

Who knows how to get applications from another country?

Hey there, I have a complicated question!
I am dutch, and trying to buy some apps in the app store in Holland.
But...I'm living in French and I have an account witch allows me only to buy in the french app store and to connect me to the french itunes account. Just changing the country and using the same account name hasn't resolved the problem yet. I get the same message saying that I can only shop in the french app store!
Hopefully one of you smart guys got an answer for me ?!
Greetings Jan Lars

You can ONLY buy from the itunes store of your country of residence ( proven by the valid billing address on your credit card) AND ONLY while inside the borders of that country.

Anyone know how to get plug-in libraries (SonikSynth2 presets in my case) to show in Logic's library browser ?

Anyone know how to get plug-in libraries (SonikSynth2 presets in my case) to show in Logic's library browser ?
I would think this applies to any AU plug-in though.

The most likely solution is a bit strange, but there are enough posts and discussions about it, so I am comfortable recommending it . . .
What you want to do is to toggle Logic Pro 9 back and forth from a 64-bit application to a 32-bit application and then to a 64-bit application. The IK Multiedia virtual istruments are 32-bits, so they do not get analyzed and verified when you only run Logic Pro 9 in 64-bit mode . . .
The solution is to run Logic Pro 9 in 32-bit mode, which you do by right-clicking on the application; selecting "Get Info"; checking the "Open in 32-bit mode" checkbox; and then starting Logic Pro 9. Once you do that and everything loads, quit Logic Pro 9; and repeat the "Get Info" procedure, but this time uncheck the "Open in 32-bit mode" checkbox and then run Logic Pro 9 again, where this time it will be running as a 64-bit application . . .
Doing this apparently causes Logic Pro 9 to rescan the AU plug-ins, where during the 32-bit mode step it finds the various IK Multimedia virtual instrument plug-ins . . .
If you do some searches, you will find the information, which as I recall also is found in an Apple Support item . . .
Logic Pro 9: New or updated 32-bit Audio Unit Plug-ins sometimes are not available in 64-bit mode (Apple Support)
Lots of FUN!

Do you know how yo get APPLE CHAT support now

do you know how yo get APPLE CHAT support now (not by e-mail, not by phone)

27-Aug-2013
Apple launches revamped AppleCare Support website with live 24/7 chat option
<http://www.tuaw.com/2013/08/27/apple-launches-revamped-applecare-support-website -with-live-24-7/>
TUAW said:
...What's really significant here is that if the website doesn't offer up a workable solution, users now have the option to initiate a live chat session with an Apple support representative. Even better, the live chat option is available 24/7...

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and why I have it

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and w I have it

There is no need to download anything to solve this problem.
You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this?

Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this? I don't know how to wipe the hard drive, and the support online doesn't seem to work.

As posted previously:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
If installing Leopard the process is similar in some respects. If you wish to begin anew then after selecting the target disk click on the Options button and select the Erase and Install option then click on the OK button. To install over an existing system do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Doe anyone know how to get a new password/pairing number for a magic mouse

does anyone know how to get password of pairing number for my magic mouse

There is no password or number (as is the case with keyboards). Please see this page for instructions:
http://support.apple.com/kb/HT2845

Does anyone know how to get to talk to a PROPER SU...

I had had the paid features of my account suspended (so I can't call phones). Was on "live chat" with two different persons. One of them said she can't do anything as she hadn't access to even tell me what calls of mine had been "suspicious". The other one wouldn't let me go any further after I told him I don't remember the precise month and year when I created my account. Does anyone know how to get through to a competent support person who can resolve the issue?

Unfortunately, I think you may need to provide answers to those verification questions before the support team can move further in assisting you.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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TS4006 I was able to get a location on my stolen MBP but I didn't get the email notification in time to log into to iCloud to view the location, it is only viewable for 24 hours. Does anybody know how to get that info back? I've been on the phone w/Apple

Hi,
Does anyone know how to get in touch with iCloud support directly? All iCloud support roads lead to CPU tech support. My stolen MBP finally came online and gave a location but I didn't check my email for a couple days, was sick, and iCloud only displays location map for 24 hours. Desperatly trying to regain the location info. I live in a small town so location info might actually lead to the recovery of my baby.

Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
pinto123 wrote:
i did every thing you said and when i went to restore this is what happened: the ipod software update server can not be contacted. make sure your network settings are correct and your network connection is active, or try again later. what do i do to restore. i used the last way to do it the dfu

I had to manually download the new version of itunes.. via tools, it gave me 4 items to download and i did not download all 4 compenants. Does anyone know how to get back to the pop up that contains tools so i can redownlaod all of them.

I lost my old iphone and have a new 5s.. i need to sync to itunes. i had to donwload manually via tools but i didnt download all four files. now when i plug my phone into itunes it says there is an error bc i didnt download all the files. so when i go into itunes now and check for updates it says its up to date. the problem is with the phone support file i didnt download.
Does anyone know how to get back to the pop up that has the music player update and itunes update bc this is the only place i have seen "tools" to be able to manually update all four files....
***IF i completely uninstall itunes and reinstall will it still have all my songs, photos, apps etc... bc i need to sync my new phone to get all my stuff back

this is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me...

ITunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

It is likely a hardware failure
http://support.apple.com/kb/TS3694?viewlocale=en_US#error1

Who knows how to get ASN support case ?

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