Who to contact: split outside drop wire?

Question

Hello everyone,
Festive season greetings.
Could you please point me to the right place to report this split drop wire so it could be replaced?
During the engineer visit to install my infinity, he noticed that the "drop wire running from the pole to my house was split and he could see the core wire and I should report it to BT as it needs to be changed."
I have done a " report a fault" on BT on the internet with the reason of the fault and obviously the test result was "no fault on the line".
So now after over a week I checked on the internet the "track the fault" and of course no fault reported. So I do not know if they got the message.
I have reported this to openreach today and the answer just received:
We deal only with public health and safety issues and can only make the place safe.
As you have an issue with your services, we request you to report this to your service provider and raise a fault.
They will send an engineer on site who will check the line and do the needful.
My phone line has been has been noisy/crackling and difficult to hear the conversation, however the other side could hear us well!!, maybe too much rain on the bare wire!!
I appreciate your help,
Gilles
Solved!
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Answer 1

openreach normally operate a policy of 'if it's not broke then don't fix it' but if your line is now crackling when doing quiet line test then you need to report a phone fault to 151 with no mention of your broadband
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