Who will support me know in this case
Good morning
Dear sir,,
I have bought my dream MacBook Pro from your agent in Bahrain (iMachines) back in 28th November 2007 , when I received my MacBook Pro I was surprised that came with (Tiger 10.4) operating system pre-installed and when I asked for the new operating system (Leopard 10.5) they asked me to pay $ 40 for it!! while it was distributed for free as far as I know , plus they claim until today that they ran out of the Leopard system dvd even if I wanted to buy and my name with other 40 customers are waiting till they re-stock it again.
another thing to mention is that when I bought it they claimed that it had a 1 year warranty for , but when I've checked your website to check the service plan option and the warranty on my MacBook Pro it showed me that it ran out of Warranty!! my serial number (Hide) thats mean also I can not the AppleCare Protection Plan online!!!
as for your agent here to treat me this way , I'm actually thinking to switch back to IBM compatible laptop.
thanks a lot for time and I wish that I hear a replay from you as soon as possible.
Best regards,,
Welcome to Apple Discussions!
As Templeton Peck said, this is just a user to user forum, and none of us can help you. You need to write a letter to the corporate office:
Apple
1 Infinite Loop
Cupertino, CA 95014
USA
Attn: Apple Customer Relations
I don't know if there are any contacts closer to you, as I did not see Bahrain listed among the foreign telephone contacts. But I believe if you write to the above address, you will be put in touch with someone who can help you to resolve your problem.
Good luck!
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Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
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So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
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You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
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Can any one help? Been with out photoshop for 6 days, support from adobe is as bad as I have seen, crashes every time....and the unintstall is in German, I live in USA, so lost here
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time Aug 6, 2014 2:52:14 PM EST
Chat end time Aug 6, 2014 3:41:28 PM EST
Duration (actual chatting time) 00:49:14
Operator Vismay
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Vismay.
Vismay: Hello. Welcome to Adobe Technical Support.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Vismay: Hi Ken,
Ken Lawson: hi
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Ken Lawson: yes yes yes
Ken Lawson: not working since new update today
Vismay: Thank you for confirming.
Vismay: I will be glad to check this for you.
Vismay: Okay.
Ken Lawson: hope so, I cannot work till its fixed
Vismay: I can understand. Let's try some steps.
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Ken Lawson: its up
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Ken Lawson: I signed out
Ken Lawson: have u gone?
Vismay: No, I am here.
Vismay: I am sorry for the delay.
Vismay: Please go to location - Application/Adobe Photoshop CC2014/Adobe Photoshop.app/Content/MAC OS/sniffer
Ken Lawson: ok
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Ken Lawson: ok
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Ken Lawson: not found
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Ken Lawson: there
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Ken Lawson: there
Ken Lawson: yes
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Ken Lawson: not there
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Vismay: Okay.
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Ken Lawson: ok
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Ken Lawson: ok signed in
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