Whole block can get infinity and I can't...

I have just signed up to BT standard broadband and am hoping to possibly upgrade to fibre in the near future. I have tried calling BT however they say I can’t get fibre due to them entering in the phone number and saying it is unavailable.
When I check the availability of fibre using my address it says it is available to me, however when I enter my phone number it says it isn’t.
All my neighbours can get infinity and I can’t, please don’t say it is down to routing as I can’t be the only flat in a nine story building that can’t get it.
They are all connected to the same cabinet and exchange as me. Front door is less than 2 metres away from mine. Please see just one example below.
Can someone please help.
Thanks

Hi Darren1515
I can see one of my colleagues is chasing this for you.
I'll get you contacted with an update it may be tomorrow but I will have you updated.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Whole block can get infinity and I can't...

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