Wht is meaning of transitioned level 1& level 2 in DP&SNP FOR DIFF COUNTRY
I am trying on APOsupport project,,
wht type of issuses will come..how to solve that issues...
just send me etails
Hi Raghu,
Will you please elaborate a bit more ?
Are you talking about production support of level 1 and level 2 after project go live ?
Level 1 support means normally means that , you make registration of the incident / issue occured in the system and after initial scrutiny, assign the issue to the appropriate team to resolve the issue.
Level 2 production support normally means to investigate and resolve the issue with also inclusion of root cause analysis of the incident to avoid further occurance of the incident.
Hope this helps.
Regards
Datta
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EXPORTING
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Just I want to know What is 1st level & 2nd level support
At client place on shore in production support project in as What is 1st level & 2nd level support?
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Thanks in advance
Edited by: Arun Varadarajan on Feb 5, 2009 2:34 PM
Edited by: Arun Varadarajan on Feb 5, 2009 2:37 PMI would still defend myself saying that this has already been answered...
I just did a search on SDN and found a post that would answer your question....
Re: Help desk& rollup
you are looking at L1 and L2 support....
The thread was locked because the question is already answered ( or discussed about ) in another post and you can get your answers faster by just searching....
Also if you do find the answers fetched as not being correct or accurate enough - you would need to mention that you did search the forums before posting. This way questions which have already been answered are not brought up again and it ends up with others doing the searching for you which paints a wrong picture...
Also in some cases L1 teams are merged with the company's existing L1 support desk to avoid confusion but follow similar rules as mentioned in the link and simlarly L2 - when you have multiple systems being supported by a central support team you get such scenarios where L1 and L2 are on-shore.
My 0.02
Arun Varadarajan
P.S I am removing the reference to my name in the title... and BTW the search took me less than 2 minutes ... which is why we want people to use the search functionality more than raising duplicate posts....
Edited by: Arun Varadarajan on Feb 5, 2009 2:35 PM
Edited by: Arun Varadarajan on Feb 5, 2009 2:36 PM -
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I am new to the field of SAP and security. I have the following questions:
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http://help.sap.com/saphelp_wp/helpdata/en/1c/c38028816c11d396bc0000e82de14a/content.htm
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Hi guys,
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