Why 2 phones showing in Itunes when backing up

I only have one iphone 4 plugged in tyring to restore after another crash
LB ,,,,,,,,,,,,,Could itunes be mixing up the backups the one its restoring is from my wifes phone and thats not plugged in?

Hi danyalsan248,
Welcome to Apple Support Communities.
It sounds like your iPhone is recognized by your computer and your computer is connected to the Internet, but it can't connect to the iTunes Store or authorize your computer. Take a look at the article linked below, it provides some great tips that should help with the iTunes Store connection issue.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers!
-Jason

Similar Messages

While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?

While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?

Howdy Mishka2015,
The article linked below details a number of troubleshooting steps that can help resolve issues with your contacts and iCloud.
Get help using iCloud Contacts
https://support.apple.com/en-us/HT204150
Sincerely,
Allen

I downloaded my sons iCloud to my phone I deleted his when back and added mine now I'm stuck with his songs how do I get my iTunes back

I downloaded my sons iCloud to my phone I deleted his when back and added mine now I'm stuck with his songs how do I get my iTunes back

Sync your iphone with itunes.
http://support.apple.com/kb/HT1386
Good luck

I have an ipod nano 5th generation. the problem with it's that it doesn't show in itunes when connected to the laptop and it switches on on its own and songs start playing the battery gets consumed too fast after full charge. what is the actual problem?

i have an ipod nano 5th generation. the problem with it's that it doesn't show in itunes when connected to the laptop and it switches on on its own and songs start playing the battery gets consumed too fast after full charge. what is the actual problem?

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Recently I purchased a tv show on iTunes when playing it through apple TV it constantly renders while playing

Recently I purchased a tv show on iTunes, when playing it through apple TV it constantly renders while playing on the Samsung tv which takes forever too watch.
Hope someone can advise if I am doing something wrong.
My laptop is directly under the tv however my modum is in another room so it is operating through Wifi.
Thank you

Restart all devices and the router to see if it helps. May or may not.
If you Purchased in iTunes on the laptop ensure you are playing back on AppleTV via the Computers icon not under the main TV Shows icon which will reload from the web.
I would move the laptop away from the TV in case it's causing interference to teh wifi though clearly an AppleTv might have the same issue but is designed to sit next to the TV.
If you were playing via Computers and it's still slow you could connect an ethernet cable between AppleTv and laptop, keep wifi on the laptop for internet via the router, and enable intrenet sharing over ethernet in System Preferences > Sharing so AppleTV can do an internet authorisation. Hopefully restarting iTunes/router will just do the trick though.
Do you have any non-Apple security software eg NetBarrier, if so try disabling to see if it was detecting AppleTV as an intrusion threat due to multiple connection attempts.

Ipod 1 Gen does not show in itune when others will

Ipod 1 Gen does not show in itune when others will

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

My Ipod does not show in Itunes, when I connect it shows for a second a disappears again, I have gone through the trouble shooting but no luck?

My Ipod does not show in Itunes, when I connect it shows for a second a disappears again, I have gone through the trouble shooting but no luck?

:-) the problem is solved. Thanks to a great typ in one of the other discussions with alt+cmd+S iTunes looks again like something I recognize. After removing the iPod from iMac and also from the connecting "holder", turning it on ad off, rebooting the iMac, maggic happens and the iPod now shows in iTunes and everything works just fine.

Why does message show as sent when the user is off...

Why does message show as sent when the user is offline??
After merging my Facebook and msn, I've been told by my Skype contacts, that whenever I'm offline, and they message me, it shows that I got the message. Just like I'm online.
This is also happening to my other friends who have merged their accounts ;(....!!!!
Please help, please! ;(...!!! I'm not hacked, I know, but it's happening even with other people who have merged the ACC....

Hello Colin,
The issue that you are describing is in fact a feature. You can learn more about the benefits of this feature by viewing the following article: http://support.apple.com/kb/HT3679
Spencer R
AppleCare

Iphone or ipad dont show in iTunes when hooked to my mac

iphone or ipad dont show in iTunes when hooked to my mac

Here is Apple's troubleshooter for this:
TS1591

My 2nd generation ipod will not show on itunes when connected

my 2 nd generation ipod does not show on itunes when connected

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

IPhone 6 does not show in iTunes when using WiFi

My iPhone 6+ shows up in iTunes when connected via USB. But if I disconnect the cable and turn off iTunes and then come back later it does not show up like my iPhone 5 did using OS 7.
I have the option selected in iTunes to "automatically connect using WiFi".
I have tried turning off my phone and restarting iTunes but it does not help.
Any suggestions?

Greetings Paul,
It sounds as though you are attempting to sync with iTunes via WiFi, and are running into some complications. After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes WiFi sync:
Sync using Wi-Fi
Open iTunes
To set up Wi-Fi syncing, connect your iOS device to your computer with the included USB cable.
Click the Device button in the upper-right corner. (If viewing the iTunes Store, click the Library button first.) If you don't see your device, choose View > Hide Sidebar.
In the Summary tab, select "Sync with this [device] over Wi-Fi."
When the computer and the iOS device are on the same network, the iOS device will appear in iTunes, and you can sync it. The iOS device will sync automatically when the following conditions are true:
The iOS device is charging.
iTunes is open on the computer.
The iOS device and the computer are on the same Wi-Fi network.
While the iOS device is in the left-hand column of iTunes, you can select the content tabs and configure sync options.
Click Apply or Sync to sync the iOS device.
If the iOS device doesn't appear in the Devices section or you can't sync, please try these steps.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Why does it show a (!) when i double click on the play list and it won't play the song?

why does it show when i double click on the playlist and it won't play the song?

The exclamation point means iTunes is no longer able to locate the track and the location specified. See this article for more details.
iTunes: Finding lost media and downloads
B-rock

Why PSA data show red status when opened but green on PSA page?

Run RSA1 -> click PSA to open PSA page, locate one infosource and find the PSA under it, find the status column shows it's green, but when opening it, find the 1st column shows red for each row. How does the inconsitance occur?
BTW, if we open the infopackage monitor for the above one, find a weird thing is that each request get two consecutive processes running with a circle of red ball and green ball in the left frame. Double click one of them, in the right frame and click the monitor Status tab, the msg window is as following (in between two dashed lines below):
Incorrect data records - error requests (total status GREEN)
Diagnosis
Data records were recognized as incorrect.
System response
The valid records were updated in the data target and can be used in reporting.
The incorrect records were not written to the data target, but were posted retractively under a new request number in the PSA.
Procedure
Check the data in the error requests, correct the errors, and post the error requests.
Sounds like the data failed to uploaded to data target due to error in PSA, but why the status show green in somewhere? And if clicking the Details tab, all show green! Weird!
Thanks

Hi Kevin,
In your InfoPackage Update tab, click the Error Handling button. It seems that the Valid records update, request green option is chosen. This is why you see the green request and some error records.
This means that the corect reocrds were loaded and are available for reporting, but the incorrect ones were left behind. This is used to check the erro records separatelt so that they do not disrupt the entire data load.
Hope this helps...

HT4528 My phones shows the itune logo and ubs cord

I cannot get my phone to turn on. The face shows the iTunes logo and a ubs cord

It is showing you that you need to connect the iPhone to your computer and restore using iTunes on your computer.

HT1386 when i plug my iphone 4s into my computer is does not show in itunes, When the menu comes up on my computer for what action I want to take it shows no options for itunes. My phone worked before, Im not sure why it is not working now??

I just recently tried to plug my iphone 4s into intunes. It comes up with the menu of what action do you want to take. My only options only involve photos and videos nothing to do with syncing or music. When I open itunes it does not even show my device in itunes. What do I do??

uninstall itunes
you may have to manually delete anything related to itunes in regedit
reboot and reinstall itunes

Why 2 phones showing in Itunes when backing up

Similar Messages

Maybe you are looking for