Why 2 types of HP564 Black InkJet Cartridges?

I just bought my HP Photosmart B209A last month. I ran out of black ink. No problem ... I need a black 564 cartridge. So, I went to my local Walmart and bought one. Got it home and could not install it. The package says HP564 Photosmart, so I think I bought the right one. but no! Of course this is after I opened it and can not return it. Thanks, now I am out $10.00 all because HP can not label there products correctly. Why are there 2 types of 564 black cartridges? Yeah, I know (now) that one is for photos and one is for regular printing and some model printers use both. But my new B209A only uses the large pentagon style. No 564a or 564b or maybe a different number. No other designation unless you take the time to look under the 546 and see the little "photo black". Who would know, there is nothing in the manual that states the difference. it clearly states that this printer takes cartridge 564.
Obvoiusly Walmart does not know the difference either because the are all mixed in the same row.
Nice, gee thanks again HP! Will HP do anything about it? I guess I am doing my part to increase your profits. Next time, I will magically overlook all HP Products. Pretty pathetic for something as stupid as an inkjet cartridge.
This question was solved.
View Solution.

doone62 wrote:
Well golly, I can be silly at times but I was wondering if you could tell me on what page of the Owners Manual it explains the info concering the differences in the black ink cartridges and specifies a number besides 564. I can't find it.
In addition to the links DexterM provided the following may help as well.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Why would a new 564 black ink cartridge not print?

New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

Good day to you @holb , welcome to the forums
I read about the black ink not printing for you.
If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Black ink cartridge in my Photosmart c309g-m won't print

I have an HP Photosmart Premium C309g-m printer. The black ink was low so I replaced the cartridge with a brand new HP564 black ink cartridge (not the photo black ink cartridge). The printer will not print the black ink cartridge since I replaced it. I have replaced it with a new black ink cartridge twice thinking that perhaps the first one was bad. I have shut down the printer as instructed and waited. I unplugged the power source and unplugged it from my computer. After waiting the instructed time period, I plugged everything back in, turned the printer back on and attempted to print again. The black ink cartridge still will not print.The color cartridges and the photo black ink cartridge are printing. I have done several clean printhead routines. I even attempted an alignment (this has failed). Now since the alignment procedure has failed, the printer attempts the alignment every time I turn it back on. This procedure continues to fail since the black ink cartridge still won't print! I am wasting all my color and photo black ink! What can I do to correct this problem?The error messages that I received were Oxc19a0007 and Oxc19a00013. I could not find any other solutions for this problem.

I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

Black print cartridge only, hp 5652, windows 7

Hi.
Why can't we select "Black print cartridge only" for printer "hp deskjet 5652" in windows 7 (64bit)?
In "Preferences" we see this:
Finishing -> [x] Print on both sides
Color -> [x] Print In Grayscale
[ ] Black print cartridge only <<<<<<<Greyed out when "Print on both sides" is selected. WHY?
In windows xp this setting was available.
I did a test, printing out this image first in XP then in Win7:
http://www.cerquit.com/blogs/image.axd?picture=mvpArchi.PNG
In win xp we can select "Black print cartridge only", even when doing double side printing.
The print came out perfect, no colours were used.
In Win7 we are forced to use "High Quality" when we select "Print In Grayscale". The result was terrible, since my color toner is almost empty, and COLORS WERE USED IN PRINT even though we selected "print in greyscale".
So how can we enable "Black print cartridge only" in windows 7 for this printer when doing "double sided printing"?
Thanks.

soooooooooo..can anyone help with this? Isn't this official HP printer forums? Are any "hp support people" posting on this foum?
Where should I forward this question if I don't get any feedback here?
Thanks.

Why do my PRO-100 black and white prints have a color tint?

I am printing on the PIXMA Pro-100 printer and sometimes, for no apparent reason (?), my black and white prints will have a color tint (usually a "redish brown"), and then when printing again... same print, same settings... the same print will be fine, neutral with no tint at all.
Any ideas why?
Also (maybe related?) I don't understand why the Photo-Cyan and Magenta ink cartridges are being depleted when I am NOT printing color, but only Black and White. Am I missing something? When setting up for printing I always make sure the "Black and White Print" feature is selected in the settings dialog "Quick Setup". Doesn't this insure that only the black and grey inks are used as long as I am not "toning"? In other words... if ONLY the black and grey inks are used, isn't the print supposed to be a neutral black and white print? Again... am I missing something?
FYI:
I am printing on Canon Pro Luster and Plus Semi-Gloss papers.
Under "Options - Color Management" I have selected:
(color handling) Photoshop Elements Manages Colors
(image space) Adobe RGB (1998)
(printer profile) Canon PRO-100 <LU> 1/2 Photo Paper Pro Luster
(rendering intent) Perceptual
Solved!
Go to Solution.

It looks like you have the settings pretty close. But the fact is all printers use all their cartridges to print B&W.
Whoa, why?
Yes it is true and the reason is this. B&W consists of 256 shades of gray. From totaly black which is 0 to white which is 256.
If you have just one, two or three cartridges to make 256 different blacks and grays all the way to white, it simply isn't possibile.
The ony thing a printer can do is, amount of ink and how long. So it makes up for this by using all it's cartridges. However, in Canon it seems like the Pro-100 tints show up more than it should. There are dedicated B&W printers but they are designed differently to accomplish true B&W.
The tint will be different on different papers. You can experiment to find the paper that does best for you. Try a more gloss type paper and see if you like the B&W. You can try Red River papers, too. They will assist you in picking a good B&W paper.
You can also experiment with filters in PSE. Adding a little blue may help. Just give it a try.
But the bottom line is you are no doing anything wrong. It is just the charchter of the beast.
EOS 1Ds Mk III, EOS 1D Mk IV, EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 85mm f1.2 L II USM, EF 70-200mm f2.8 L IS II,
Sigma 120-300mm f2.8 EX APO, Photoshop CS6, ACR 9, Lightroom 6

In the C309, How can I use just the regular black ink cartridge only?

Hi
I just bought a HP C-309 a short time ago. I bought a HP reg black cartridge XL quite quickly. This thing is a sweet
machine, works perfectly, but is a terrible terrible ink hog.
Had I known, I would have gone for the Kodak which touts much lower ink costs.
I only use this thing for documents. I do not want to keep putting color cartridges in. They are all on low except for the black XL cartridge. How can I set it up to use only this cartridge for black and white..and just leave the color ones on empty.
I will have to get rid of it if I have to keep feeding it this way. The ink levels seem always low. By the way, the help asks me for model number. They want to know whether it is 309n or 309g. I see no way to find out..no notations on machine or purchase documents. HP, if you need this info...make it easy for the consumer to FIND the info...gheesh!

Hi lyn1360
There are several circumstances when color ink may be used—primarily to improve print quality, and sometimes to improve printer reliability—even if the document appears to be only black text-and-graphics. Many HP printers utilize chemical interactions to improve the quality and permanence of plain paper black text-and-graphics by adding small amounts of color ink to certain black areas. Some dark images which look black to human eye may contain a combination of black and color inks. For black and white images and photos or grey black which we think as black, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. Some inkjet printers utilize pigmented black ink, which is incompatible with some inkjet photo paper. In this case, dark or black areas are made up of color inks.
For users who wish to print utilizing just black ink (despite the reduced print quality), many HP printers offer options. For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed.In HP IIC systems like your printer C309, all supplies are required to be installed in the printer for the printer to function.
To find the correct model number for your printer, you can just open the carriage access door and on the right side you can see the model number. For OJ Pro printers, we need to open the cartridge access door on the front left side to see the model number.
For more info regarding the ink usage, check the below link:
http://h10060.www1.hp.com/pageyield/en-019/articles/howInkIsUsed.html?cCode=us
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Why does my screen turn black when I play iTunes while working on iPhoto?

Why does my screen turn black when I play ITunes while working on iPhoto? I can't click off of the screen but get a message that reads Shut down computer by pressing button in back then turn computer back on by pushing button in back. That's followed by Chinese letters (which I cannot read). I have had other problems when playing iTunes (actually, a radio station on the Internet) while working on iPhoto. Before, I got a window that would pop up and tell me I had no disk space available, that I would have to quit applications that were open. Not many were open.
It would be nice if I could solve this problem once and for all.
Thanks in advance for all the suggestions. I truly appreciate your help.
Jan

That was easy. Thanks. Jan
Interval Since Last Panic Report: 1949305 sec
Panics Since Last Report:          1
Thu Feb 6 15:29:32 2014
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81d89ff3, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff7acd4a2a7c, CR3: 0x0000000085d3b000, CR4: 0x0000000000000660
RAX: 0xffffffff4bffff56, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x0000000000000000
RSP: 0xffffff807867b7c0, RBP: 0xffffff807867b800, RSI: 0xffffff7acd4a2a7c, RDI: 0xffffff8065292000
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff7f81d44200, R11: 0xffffff800f8b45e8
R12: 0xffffff8065292000, R13: 0xffffff807867b860, R14: 0x0000000000000001, R15: 0xffffff7acd4a2a7c
RFL: 0x0000000000010286, RIP: 0xffffff7f81d89ff3, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff7acd4a2a7c, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff807867b470 : 0xffffff8000220792
0xffffff807867b4f0 : 0xffffff80002c4794
0xffffff807867b6a0 : 0xffffff80002da55d
0xffffff807867b6c0 : 0xffffff7f81d89ff3
0xffffff807867b800 : 0xffffff7f81d8a694
0xffffff807867b890 : 0xffffff7f81d8b4ed
0xffffff807867b8d0 : 0xffffff7f81d472a1
0xffffff807867ba40 : 0xffffff7f81d8bd6d
0xffffff807867bb00 : 0xffffff7f81d44346
0xffffff807867bb60 : 0xffffff8000655f3e
0xffffff807867bb80 : 0xffffff800065681a
0xffffff807867bbe0 : 0xffffff8000656fbb
0xffffff807867bd20 : 0xffffff80002a3f08
0xffffff807867be20 : 0xffffff8000223096
0xffffff807867be50 : 0xffffff80002148a9
0xffffff807867beb0 : 0xffffff800021bbd8
0xffffff807867bf10 : 0xffffff80002af140
0xffffff807867bfb0 : 0xffffff80002dab5e
      Kernel Extensions in backtrace:
         com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81d390 00->0xffffff7f81dfbfff
            dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 b0000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8089e000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80865000
BSD process name corresponding to current thread: iPhoto
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 11526391261403
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com.apple.GeForce    7.3.2
com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d8
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System Profile:
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Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
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AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
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Serial ATA Device: ST3500418ASQ, 500.11 GB
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HP3070A Black Ink Cartridge does not print

My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all. Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy. Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job. I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A? So how do I go about getting a repair/replacement under this new warranty? I've tried to find a contact tel no for HP Support but funnily enough it isnt available. I am a member of Which? and bought this printer on their recommendation. I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Can anybody say why In the layer menu the background color is white when opening a layer mask, and why does it automatically turns black by simply opening the layer mask properties menu? The vector mask is white anyway.

Can anybody say why In the layer menu, the background color is white when opening a layer mask, and why does it automatically turns black by simply opening the layer mask properties menu? The vector mask is white anyway.

Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Inkjet Cartridge Warranty - HP DENIES CLAIM - HOW TO FILE A CLAIM?

I have a genuine 75XL cartridge which is 50% full. It no longer prints correctly, and cleaning has not helped in any way.
The date on the cartridge is 6 months in the future.
The HP Web site states that the warranty is as follows:
Ink Cartridges - The coverage lasts until the HP ink is depleted or the “Warranty Ends” date has been reached, whichever occurs first.
How to make a claim, or return an HP Inkjet product
If a problem with an HP Inkjet product occurs, visit the retailer, call the regional customer support phone number listed on the product insert, or click the "Contact HP" link at the top of this page before the end of the warranty period.
What HP will do
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
Link is here
The web site says to go to a retailer for service. Staples is a reseller. Denied any process exists to support a defective cartridge unless bought with a printer.
Called HP. After being on hold 15 minutes, was told that warranty replacement MIGHT be possible IF;
- Cartridge installed within 2 months (do you keep track)?
- Was > 75% full
After 20 minutes discussing how the web site had no conditions, the agent kept offering more exceptions. I suppose if it were installed on a Tuesday afternoon, the warranty would apply. You get the picture.
What have others found. Does HP in fact warranty inkjet cartridges? How??
I still have the cartridge, and it's still 6 months until the warranty expires. HP so far has shown no interest in honoring their own published warranty policy on this product.
Time for a Lexmark printer??

I bought a bulk package of HP 901xl black cartridges from Sams club last year. The first cartridge ran out so I replaced it with the second cartridge. The second cartridge would not print at all. Mind you I made sure the protective tab was taken off, I attempted multiple times to clean the cartridge through the printer, I even cleaned the cartridge again when I got on the phone with hp support. Hp told me that I had to buy a NEW cartridge in order to test it in my printer before they would replace the defective one.
The HP ink cartridge warranty is about a good as the ink thats its printed with.

Can't print with just one black ink cartridge on HP Photosmart C309a

I have a relatively new HP Photosmart all-in-one print-scan-copy-fax, C309a. There are 5 ink cartridges, 4 small ones in black, yellow, magenta and cyan, then another XL black cartridge. Today the small black cartridge ran out. I ordered all 4 of the small cartridges. Apparently the small black one is called "photo black", the XL is something different. All are HP 654 ink. Anyway, here's what I don't get: There is still plenty of ink in the XL black. So why can't I print? I even set it to print in only gray-scale, using only black ink ; also set it to always print text in black. But when I print a page comes out barely visible, or blank. Print Test & Diagnostic Test comes out the same way.
In another post I read that some printers can't function of one of the inks is dry, even if you don't need that ink for what you are printing. Is that the case here? I tried the online chat for technical support & could not get anyone. Also e-mailed tech support & got a less than helpful answer in very difficult to understand broken English. Just need to know if there is a way around this, or do I just have to wait for my color cartridges to be delivered? Thanks!

I would like to know the answer to this also... I have a brand new black ink cartridge but my photo black is empty yet when I print it still tries to use the photoblack?

HP 7520 -- how to print using large black ink cartridge?

Hi, I've got the HP 7520 with the two black ink cartridges, one small and one large. However, as best I can tell, it's only using the black ink from the small cartridge, even when I print only in black and white (or "high quality grayscale"). Since 95% of the printing I need to do is just black and white (text, mostly) this is kindof annoying -- is there a way to force/encourage it to use the black in the bigger cartridge.
The reasons I believe it's not using the big ink cartridge is
1) I've had to replace the small one half a dozen times in a pretty short time; the big one I haven't not at all, and it still shows up as full when I check ink levels2) when printing in B/W starts to get streaky, I run the "Print qualty diagnostic" page, and the "Black" section shows up as streaky but the "Photo" section (which appears to correspond to the larger blank ink cartridge) looks fine.
Also, when I photocopy in B/W it appears to work fine even when printing in B/W is not, so presumbly that's because it's using the big ink cartridge then.
Thanks in advance for the help/advice.
-Mike

The large cartridge is black, the smaller cartridge is the photo cartridge. There are a few things to check:
Make sure the proper media type is selected in the driver. If you are mostly printing on plain paper make sure to select Plain Paper in the driver rather than Automatic. It is possible for Automatic to misidentify the paper and think it is using photo paper. When printing to photo paper the black cartrdige will not be used, only the photo and color cartridges.
In the driver settings for "Print in grayscale" select "Black ink only".
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Message tells me it's time to change my 200 black ink cartridge.

So, I installed a new cartridge from the same two pack I have been using. Same message.
Bought another one, same message.
Looked at contacts, looked clean, but GENTLY cleaned them with rubbing alcohol.
Same message.
Any suggestions? I'm pretty sure this copier/scanner is a little over one year old.
As it was quite reasonably priced, if I take it somewhere, it'll probably cost more to fix than a new one.
Bugs me though. Shouldn't be a throw away item.
Thanks all.
Betty

Hi @bettyholt1949,
Welcome to the HP Forums!
I noticed that you are getting a message telling you it's time to change my 200 black ink cartridge. I am happy to look into this for you!
After searching for your product name, the only printer that is coming up for this, is an EPSON Expression Home XP-400. If this is your type of printer, I would suggest to contact Epson Support.
Otherwise, if you have an HP printer that you need help with, please respond with your printer's Product/Model Number. To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number, and I will be glad to help!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Bad black ink cartridge #74

new #74 black ink cartage prints on paper fine but when I printed photos the black ink smears. The colors are fine. Other cartridges have printed fine is this a bad batch. Do thy have any lot # or mfg date on the packages? Seems if I return it to the store for an other one the store would have the same batch and hence the same problem.

lawnmowerman wrote:
new #74 black ink cartage prints on paper fine but when I printed photos the black ink smears. The colors are fine. Other cartridges have printed fine is this a bad batch. Do thy have any lot # or mfg date on the packages? Seems if I return it to the store for an other one the store would have the same batch and hence the same problem.
Are you printing on photo paper? If so the black cartrdige will not be used if you have selected the proper paper type. The black cartrdige suses pigmented ink which is not compatible with photo papers. If you select photo paper in the printer settings it will properly use the color cartrdige to print black.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP 802 Black ink cartridge not compatible with HP Deskjet 1050 Printer - J410a [Model: CH346A].

I am Sharjil Ahmed from Kolkata, India, and had bought theHP Deskjet 1050 All-in-One Printer - J410a [Product Model: CH346A] from an online shopping website www.crazeal.com on 18 December, 2011, where the product information consisted that I will be provided HP 62 small black ink cartridge HP 62 small tri-color ink cartridge along with the product. However, the box consisted of HP 61 small black ink cartridge HP 61 small tri-color ink cartridge.
I also registered my product on 03 January, 2012, and found out that the ink cartridges which are compatible with my printer are HP 802 Black ink cartridge (CH563ZZ) and purchased the same, but when i tried to take a printout a message appeared that HP 802 Black ink cartridge is not compatible. Hence I had contacted the HP service centre of our area where I was informed that the cardridges compatible with my printer is HP 61 only and the hardware of my printer does not support HP 802.
Please help as I have not been able to find HP 61 anywhere in my locality.
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Hi sharjilahmed,
The 802 cartridges are the correct ones for your region. If you purchased the printer from a Region other than India you will need to contact technical support, so they can assist you with getting the region changed on the printer. Contact numbers for India support below.
DeskJet, Inkjet All-in-One, Entry level LaserJet, LaserJet All-in-One:
1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
I am an HP employee.
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Why 2 types of HP564 Black InkJet Cartridges?

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