Why a white area over 1/3 of photograph when stored as JPEG?

When I finish processing a photogrqph with Elements 10, have it looking just the way I want it, save it as PSD and as JPEG, if I open the PSD copy with Elements, it looks just like what I stored, but if I open the JPEG copy about 1/3 of the photograph has a white area side to side over the photograph.  This happens to about 1 out of ten photographs.  What causes this and what can I do about it?     

Ken,
Thanks for replying.  I just opened the PSD file with Elements 10 and looked.  There are only two layers showing, the background layer and a second with a border across the bottom with the title.  I do not know what a hidden layer is.  If you give me your e-mail address I can send you the file.  I have done exactly the same thing with close to two thousands photogrphs for my website, www.pbase.com/mostly_birds.  For the website I store an under 200KB  file for the website that will be fast downloading for viewers.  There is no problem viewing those.  It is large JPEG file that opens with the white space.  The smaller one that opens good is stored after the large bad one which always looks good in Elements.
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