Why, after disabling all add-ons to correct a problem with Norton, am I unable to re-install Adobe Acrobat 10.0.0.396, even though all 7 applications in the "Containing Folder" are enabled?

mynortonaccount.com web page began coming up whenever I would go on line. Norton email support gave me steps to follow using my Firefox browser, in the safe mode, to disable all add-ons and reset user preferences to Firefox defaults.
Since then, although trying about 15 times, I have been unable to reinstall Adobe Acrobat 10.0.0.396 so that it functions.
From the "Re-initializing the plugins database" article, and progressing to the "Open Containing Folder," but unable to select File and Exit menu, I did locate "Adobe Acrobat" version 10.0.0.396
which showed all seven applications "enabled." This problem is with Firefox only. Internet Explorer functions normally.

If you want adobe acrobat pdf files to open in firefox you need an acrobat plugin, have you checked that is installed and enabled.

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Yanco

Thanks for your input but I already said that I deleted downloads.sqlite.

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Why, after disabling all add-ons to correct a problem with Norton, am I unable to re-install Adobe Acrobat 10.0.0.396, even though all 7 applications in the "Containing Folder" are enabled?

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