Why after exporting PDF to Word some characters are not displaying accurately.

I exported a PDF to Word and it changed the case of some of the characters from upper case to lower case and even changed the font. In some areas the kerning is wonky too. What do I need to do differently?

Very likely you are not needing to change anything. Some variation in output can be found depending on the data structure of the file involved.
Will Adobe ExportPDF convert both text and formatting information?Adobe ExportPDF is capable of exporting high quality information,  but the quality of your Word document depends on the quality of the PDF  file you start with. For instance, if your PDF file was originally  authored in Microsoft Word and converted to PDF using the PDF Maker  functionality in Adobe Acrobat® software, your PDF file contains a rich  set of information that can be captured by Adobe ExportPDF. This  includes relative positioning of tables, images, and even multicolumn  text, as well as page, paragraph, and font attributes. If your PDF file  was originally authored using simpler PDF generation methods, such as  “print to PDF” or “scan to PDF” options, Adobe ExportPDF will convert  any recognizable text and then use sophisticated conversion intelligence  to preserve as much of the page layout as possible.

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