Why, after using Firefox for years, can I all of a sudden not get videos on many print articles that have them, when, if I go to Internet Explorer, I can?

On many web pages, videos that are included in an article, are just large spaces of white with nothing (no video to click on whatsoever) in them. If I open an IE browser, and go to the same article, it displays and plays the video perfectly. I know many people who are experiencing this.

Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

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When I click on a tab in the toolbar the tab flies off the screen to the right. Suddenly after using firefox for years I cannot load any pages

I'm using Windows XP. I've used Firefox for years but in recent weeks I've had the following problem. When I endeavour to open an internet site the tab appears in the toolbar at the bottom of the screen instead of loading the page. When I click on the tab it appears to fly across the right of screen and disappears from view. Fortunately we've left an internet page OPEN so that we can redirect our search via that. Today we had a power cut and now I cannot get Firefox to load anything. At the moment I'm using Explorer to write this. We've made no changes to our system and we're continuing to use the same virus checker we're had for years. (Kaspersky)
One last point. When I try to load any site in Links the tab changes to the correct name but then flies off as I've previously mentioned. When I right click on the tab and choose Max or Min I have no reaction. I've tried rebooting the computer and turning it off but this does not fix the problem. I've also uninstalled Firefox and reinstalled the latest version all to no avail. Please, can someone help? Micam

Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

REFUSES TO DOWNLOAD SITES.....HAVING TERRIBLE PROBLEMS ALL YEAR AFTER USING FIREFOX FOR YEARS.....

I used firefox for years.....This year it's not been working properly.......I have reset it numerous times but it always reverts back to problems...Latest one : won't download sites I'm needing to use...'

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item: 
[[Image:FirefoxSafeMode|width=520]] 
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''

Why, after using Firefox for some years ,can I get on to the Virgin Media site but not the Virgin Media e-mail or anypart of My Virgin Media.

I have used Firefox for a few years with great success but now I cannot receive my email from the Virgin Media site. The rest of the site is fine but as soon as I click on "Check your e-mail" I get an error message. This is very frustrating.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...".
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the "Clear Now" button.
Further information can be found in the [[Delete browsing, search and download history on Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.
If this doesn't work, contact Virgin for more assistance.

After using Firefox for years, suddenly it won't click on. How can I get it to work ?

Suddenly Firefox won't click open. I tried to uninstall it(Windows 7, 64-bit and try to download the newest version from the Mozilla website, but each time it starts to uninstall and/or install the message appears: you must close all versions of Firefox. All versions ARE closed, but it makes no difference; the operation just stops.
I have no trouble with my Google Chrome and IE browsers, just with Firefox.

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

I've used Firefox for years, and now can's open it--why?

I have used Firefox for years. Now suddenly I am being blocked from getting onto it. I downloaded the new Firefox 4, but still am blocked! It's as if I'm not authorized to get onto Firefox.

Many users have struggled with this. Could I point you to this thread for several different approaches: [https://support.mozilla.org/en-US/questions/935062 How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.]

I cannot scroll using Firefox. I can scroll in I.E. and Chrome. This is a new problem. I've used Firefox for years.

Using my mouse pad scroll feature I cannot scroll in Firefox. I've been using Firefox for years and never had a problem before. I can scroll in Chrome and I.E. There are a few websites I can scroll in but not in Yahoo and several other sites. and I can't scroll on the page I'm typing this question on.

Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.
Close and restart Firefox after changing the pref.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default via the right-click context menu if they are user set
*Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)

Firefox will not access the internet. I have used Firefox for years and the past week I have not been able to get on the internet??? What is the problem. My interent works as I get email and can iuse Internet Explorer to access.

Firefox will not access the internet. I have used Firefox for years and the past week I have not been able to get on the internet??? What is the problem. My interent works as I get email and can iuse Internet Explorer to access

Which version of Firefox are you using?
See
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can

Why the App Store ask for sq.after using it for years and how do find the answers

Why the App Store ask for sq.after using it for years and how do find the answers

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

I've used Firefox for years and happily. I attached a logitech camera and dowloaded Skype a few weeks ago when I also loaded iTunes for my iPad. Now the site goes out almost everyday. Can you hel pme?

I've used Firefox for years and happily. I attached a Logitech camera and downloaded Skype a few weeks ago when I also loaded iTunes for my iPad. Now the site goes out almost everyday. Can you help me?
I can't undertsand what is going on since the closing has never occurred before.
I have not written down the incident #s.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

When I click on the Firefox icon, my homepage opens to about 95% and then it stops reponding. If I click on anything, I get the message that it is "not responding:. I have used Firefox for years with no problems. What can I do?

I have used Firefox for years and it has been great until a few days ago. Now when I try to open it, the homepage from a few days ago opens, but the green bar on the lower right fills in about 95%. On the lower left it says "transferring data from l1.yimg.com but it freezes there. If I click on anything, it says (not responding) on the upper left. I have uninstalled Firefox twice and redownloaded it and the exact same thing happens. Please help me. Thank you, Dave Schumer

See these articles for possible solutions:
*[[Firefox is already running but is not responding]]
*http://kb.mozillazine.org/Profile_in_use

I have used Firefox for years on my Mac laptop for years, I tried to update to version 4 and now I have no Firefox and every time I download the the Firefox the emblem has a awhite circle with a cross through it, so I can't drag it to applications.

The support page is ridiculous, it assumes you already have Firefox and that the install went fine. I am having trouble with an update to Version 4. I have an ibook G4 running OS X. I have used Firefox for years. When I downloaded the update, the Firefox logo thing that you are supposed to drag to the Applications folder has a white circle with a line through it. I have rebooted many times and have updated all other software.

Hello,
I wouldn't trust any Firefox "update" from a non-Mozilla website. Sometimes, unofficial builds contain adware or malware. If you want to use Firefox for AOL do so at your own risk.

Been using Firefox for years, yesterday not able to get Firefox page at all, page comes up blank

I have been using Firefox for years. Somehow I seem to have blocked it. I get a blank page when trying to enter the site. What to do? thank you

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
*Make sure that you do not exceed the maximum size of 1 MB
Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

Firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. I have been using firefox for years. I installed the latest version of Firefox. It worked fine for several days. Now I get the above message each time I try to s

firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
I have been using firefox for years. I installed the latest version of Firefox. It worked fine for several days. Now I get the above message each time I try to start Firefox, even in safe mode. i have checked with latest antivirus softwere also.. i didn't find any thing suspicious.
== This happened ==
Every time Firefox opened
== after loading firefox 3.6.6 ==
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

I was having this problem few days ago,and I have fixed.Try this steps-If you have AVG antivirus so go on firefox>Tools>Add On and Disable AVG safe search and AVG tool bars too.Then restart computer.

I've been using Firefox for years. Now your load screen appears everytime I open. It's a hassle!

Every time I open Firefox to go to the internet I get a page that says thanks for becoming a tester, etc. Then you want me to download Firefox, which I've done 6 times now! Then you make Firefox Search my homepage. Then I change the homepage. Then a screen comes up saying AVG has been successfully installed. Then I use the internet and the next time I re-open Firefox I get the same bull##%% routine!
I've been using Firefox for years. What's up? It's a major hassle!

If you do not keep changes after a restart then see:
*http://kb.mozillazine.org/Preferences_not_saved
Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

Why, after using Firefox for years, can I all of a sudden not get videos on many print articles that have them, when, if I go to Internet Explorer, I can?

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