Why am I able to add Custom Labels to some of my contacts and not to others?

In some cases I have multiple telephone numbers I'd like to add to a Contact - sometimes several domestic and international mobile phone numbers for one contact. I'd like to be able to use "Add a Custom Label" to more accurately identify the phone (e.g., "Bob's India Phone"). Some of my contact entries allow me to do that, but other contacts do not include the "Add Custom Labels" option.
Some of my contacts come from Exchange, while others were added on a POP or Mac email account.

This is not completely true for me. I just added a new contact based on a call recieved and I am not able to add a custom label for this one. For others I can, no apparent reason why.
I would like to add that I am running iOS 7.0.2 and the contact in question is also on iPhone (FaceTime available)
I use this feature to add people in same company if small business and would be very happy to have this explained and solved.

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