Why am I asked to answer security questions when I haven't set up the answers

I want to download some apps but get asked some stupid security questions that I didn't set up so don't have the answers for. How do I reset the questions? Or get rid of them?

If you dont have a rescue email for your account, you'll need to contact the Apple Support to reset them for you.
Go to this link
http://support.apple.com/kb/HT5699
Click on: Start your support request online next to your country.
Under "Other Apple ID Topics"
Select: Forgotten Apple ID security questions
Click "Continue".
On the next page, you will be given the options to "Talk to Apple Support Now" or "Call Apple Support Later" or "Schedule a call", please choose the option that works best for you.
If you schedule a call you will receive a call back from the Account Security team, you just need to leave your contact information and preferred time to receive a call back.
Cheers

Similar Messages

HT201363 i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I

i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?

Dude same here

HT5622 how to reset your security questions. when you don,t   remember   your the answers to the questions

i cant remember the answers to the security questions how do i reset the answer

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2. Call Apple Support in your country: Customer Service: Contact Apple support.
        3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

https://discussions.apple.com/message/20480446#20480446

HT5312 why do i have to answer security question when i make purchases on itunes store?

why do i have to answer security question when i buy songs on the itunes store because it's saying that if i do not answer the questions right now then it will lock my itunes account

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95516)

I am trying to purchase an app and when i try ti it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it told me to check my email but I don't receive it.

I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me

That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

Help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is

help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

TS3297 I forgot the answer to my security questions. How could I find out the answers to my security questions?

I forgot the answer to my security questions. How could I find out the answers to my security questions?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

How do I reset my security questions if i have no clue what the answers are to my old ones

How do I reset my security questions if i have no clue what the answers are to my old ones

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT1491 I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?

I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?

Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74487)

I cannot use my iTunes account because I do not remember the answers to the security questions. How do I find out the answers to the questions or can I reset the questions

I cannot use my iTunes account because I do not remember the answers to the security questions. How do I find out the answers to the questions or can I reset the questions? I also do not have a back up email on my account

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75970)

I don't remember my security questions and I don't how rest the answers after resetting my password. I want to use my itunes credit to purchase music on my idevices.

I don't remember my security questions and I don't how rest the answers after resetting my password. I want to use my itunes credit to purchase music on my idevices. What can I do? I don't remember the answers to the questions.

See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities

Oh Lordy, Santa Pazienza! Let's start again now that I have an official profile in the Apple Forum! Why Apple keeps asking me my billing address when i am trying to download the free application Fotor?

Oh Lordy, Santa Pazienza! Let's start again now that I have an official profile in the Apple Forum!
Why Apple keeps asking me my billing address when I am trying to download the free application Fotor from the Fotor webesite?

?

HT1918 I forget the answer for questions scurity apple ID how I change the answer

I forget the answer for questions scurity apple ID how I change the answer
Where can I go,,

This is currently the most asked and answered question on this forum.
Look at the right side of this page at More Like This, do a forum search, or just look at the other posts. You will find this asked and answered many times over.

Why am I asked to answer security questions when I haven't set up the answers

Similar Messages

Maybe you are looking for