Why am I asked to confirm billing/payment info when trying to download a free app-even from the App Store? I
Why am I asked to verify payment/billing information to download free apps? Even from the App Store?
Happy to have helped. Thank you for the star. Just a note, authorisation deductions do not usually occur for established accounts; they may occur where account details have been changed.
Similar Messages
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When trying to download a free app from the App Store it keeps asking me to verify my bank details.
When trying to download a free app from the App Store it keeps asking me to verify my bank details.
http://support.apple.com/kb/HT2534
Does this cover your issue -
This is so frustrating! I have an itunes store account, etc. I lost all my info when I had to "restore" my iphone.
I wasn't able to do the "restore" until recently, gosh it was about 6mos or more ago when my iphone died...
So, as I get older I am having memory problems and haven't been able to access my itunes account.
Obviously when I did the "restore" on my iphone I lost all my info with it... So, wanting to use my iphone for
music, games, etc. I had to create a new apple id, fine, but when I wanted to download a "free" app it says
my apple id hasn't been used with itunes so it keeps asking for credit card info.
I do not remember ever having to have a credit card before!
I am so frustrated... First it was not being able to access my account then having to create a new one, fine!
But now I can't download "free" content without credit card information!?!?!?!?!?!?!?!?! UGH!!!!!!!
Please, can anyone help...?!?
Sincerely,
"Distressed"If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534 -
I am trying to download a free app. But the apple account, keeps asking for confirmation of billing info? But when i enter my info off my card it keeps saying faild confirmation!!!! Why is this?? I have used the same card for a long time with this account
http://support.apple.com/kb/ht1918 <--- changing iTunes method of payment
http://support.apple.com/kb/HT5552 <--- iTunes Store approved methods of payment -
I'm trying to download a FREE app but it is asking me for billing information. WHY??
Im trying to download a FREE app but it keeps asking me for my billing information. This makes no sence becasue the app is FREE!
help pleaseApple set up the App and iTunes store to require a valid payment method evn for free apps.
You can however set up a new App store account withut a credit card. That account is only good for free apps.
Create an iTunes App Store account without a credit card -
I'm trying to download a FREE app and the billing info thing keeps popping up. It wasn't doing that yesterday. Now I can't even download anything. What should I do ? Idk why I need thus info when the app is free
You must have a payment method in your iTunes account, even for free content. It is used to verify your identity. See: http://support.apple.com/kb/HT2534 for information on how to create a billing method if you don't have a credit card.
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I tried to download a free app.It was keep telling that I had to verify my credit card.In the end they charged me 1,98eur! Do you know why?
Just for info..
This is the official answer from Apple.
"When you update your billing information (in this case when you filed your credit card), the iTunes Store will place an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement.
Don't worry, this is not an actual charge, it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions."
Many thanks -
I am trying to download a free app and it say I need billing information, I do that and it still won't download
Hi alphapack21,
Thank you for using Apple Support Communities.
I see you are having difficulties with downloading a free app from the App Store without a credit card. The following article explains how to set up your account without a credit card or payment method.
Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Support
Regards,
Jeff D. -
?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
When trying to sign in to App store i get the message this is not a test user account and asking me to create an account in sandbox environment
I amnot able to sign in or update applicationsI am a regular user of an Ipad anddid today the software update and since then i am receiving this message
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I was trying to download a free app from app store when I was asked to agree a new terms & conditions, after I agree a message of " cannot reach the i Tunes store" whenever I try to log on app store
Hi,
Thanks for your suggestion. I tried to "reset" the device, but it was still no go.
Thanks & regards. -
I have $10 in my account but it is asking for my credit card info when I try to buy an app?
I have $10 in my account but it is asking for my credit card info when I try to buy an app?
If the cost of the app is close to $10 - there could sales tax or VAT added onto the purchase as well. Here in Pennsylvania the state sales tax is 7% in the county in which I live. The app would have to cost less than $9.35 or I would exceed the $10 balance in the account.
It may also be a way of simply identifying that you are who you claim to be - a verification process if you will. Apple is currently increasing security measures in the app store and iTunes. -
I Was downloading a free app from the iTunes Store ,and could not it said because no money in my method of payment .if it is free why do I need to have a method of payment?
If you didn't setp your iTunes account, from the beginning, without a credit card, you'll have to either add a credit card to your account or redeem an iTunes gift card, regardless of whether the app is free or not.
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HT5622 Why is the App Store declining my active Visa card when trying to download a fee app?
Why dose the App Store keep declining my Visa card when trying to download free apps? The card information is accurate and there is money on it? It's driving me crazy!!!
Is your card still in date? Is the info Apple have valid?
i.e. have you made a purchase recently on the app store that was all OK?
I tried to download an app on my phone the other day using credit that was already applied to my account from a voucher. It asked me to update my card details (which I didn't have on me) which was frustrating as I wasn't even paying by those means!
In the end I went home and downloaded it from my computer and it was all OK. If you have itunes on your comp, try downloading through that and see if you have any joy that way. -
Its says that I must enter my credit card number in order to download a free app (OSX Mavericks). Why is this?
You can select, "None" > Mac App Store: Changing your account information
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