Why am I asked to subscribe to ExportPDF? I have Acrobat Standard.

Hi, I purchased the Adobe Acrobat XI Standard to I be capable of export pdf files into word /  excel files and now tha Adobe is inquiring me to purchase another signature. Can I export pdf files with the Acrobat XI Standard? If not I would like to cancel my purchase and be refunded of the amount paid, please. My inquiry number is AD003280527BR
Regards,

Hi palomacortez,
With Acrobat Standard, you can save PDF files to Word and Excel format. Choose File > Save As > Microsoft Word > Word Document, or File > Save As > Spreadsheet > Microsoft Excel Spreadsheet. There's no need to purchase an ExportPDF subscription.
It sounds to me that you may actually have your PDF file open in Reader (and not Acrobat), which is why you're being asked to subscribe. Did you download and install Acrobat Standard after you purchased your subscription?
Please let us know how it goes.
Best,
Sara

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