Why am I being asked for $10 when I have Premium a...

I paid for a premium account, why am I being ask for $10.00 again, I dont see it in my account. thanks lqg
Post transferred from blog article to create new topic;
subject/title edited accordingly.

Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

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Why am i being asked for my billing information when i want to download a free app?

Why am I being asked for my billing information when i want to download a free app?

Because you have not entered billing information and it is required to confirm you are in the country which you are attempting to acquire content from.

HT201364 Hi, If I do not have to pay for free installation, why am I being asked for billing details?

Hi, If I do not have to pay for free installation, why am I being asked for billing details?
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iCloud backs up your iOS device (not your Mac) automatically. You can remove the backup:
http://help.apple.com/icloud/#/mm122d3ef202
and it will not back up again. This will not affect a backup made using iTunes. The notice you see refers to calendars, contacts, iWork documents and so on, which live on the server and are read from there by your Mac, and so will obviously disappear if you turn iCloud off altogether (which you don't need to do) or turn off Documents (which you don't need to do either).

Why am I being asked for my credit card details to upgrade a Free app??

Why am I being asked for my credit card details to upgrade a Free app??

Howdy GaryFC,
Thanks for using the Apple Support Communities.
If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment. To troubleshoot issues with your payment type being declined, please follow the steps below.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Take care,
Alex H.

Why am I being charged for data when connected to wifi AND not using my phone?!

WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
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MichelleH_VZW
Follow us on Twitter @VZWSupport

Why am i being asked for proof of purchase?

Hi everyone, I live in Australia and bought a student and teacher edition of cs 6 design standard for a Mac from Officeworks, a major Australian reseller, about a month ago and have been trying to get my serial number emailed to me for over a week.
I have provided proof of eligibility but am now being asked to provide proof of purchase.
It took 5 attempts to even send through my proof of eligibility and has taken 3 days (not including the weekend) to get any sort of reply from Adobe.
I'd like to know why i am being asked to provide this as there is no mention of it being required on Adobe's order fulfillment/instruction page.
http://www.adobe.com/uk/special/education/students/studentteacheredition/order_fulfillment .html

Hi Damienpw133,
Please contact Customer Service : http://www.adobe.com/uk/aboutadobe/contact.html or call 1800 614 863

Emails not being recieved, tried removing all passwords, not being asked for one when I re-open thunderbird

stopped receiving emails 3 days ago to both accounts I have. On line at verizion I see the new emails but Thunderbird is not opening them. Any suggestions? Thanks

If you deleted all password in Thunderbrd and are not being asked for them that points straight at your anti virus program and it's "password vault" messing up. Try disabling email scanning in your internet security suite.

I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Why am i being asked for a serial nunmber?

?

Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

Why am I being asked for my billing info for updating free apps? This has never happened before! Now I can't update anything. Is there anyway around this?

I am being asked to provide my billing info for updating free apps... This has never happened before. I don't have a credit card so is there anyway around this??

The only way is to create an Apple ID without a credit card. The one you currently created will not work, it has to be a new one, and use this support document to do it. http://support.apple.com/kb/ht2534 Make sure you follow the directions exactly.

TS1424 why i am not asked for password when on mouse maze as grandson can get them without password

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On the iPad have you got Settings > General > Restrictions > Require Password set to 'immediately' ? The default is a 15 minute period during which it doesn't need to be re-entered. You can also turn off in-app purchases via the Restrictions screen.

Cards app asks for CVV when I have PayPal as form of payment

Hey guys, so trying to buy a card in Cards and it asks for my CVV, yet I have PayPal as my form of payment for my appleid. What now? I'll change it for now to order the card, but this seems like a massive oversight considering that PayPal has been a form of payment in iTunes for quite some time now.

I agree.
Whoever wrote the billing system for the Cards App didn't think it through. Dissapointing for Apple. It should be the same and as easy as the App Store.
I was able to order one card the other day, but now it says my card is declined. I've switched up my cards with no luck and ran across the PayPal issue you mention is my pursuit to hand over $2.99 to Apple.
Dissapointing.

Why am I being asked for my credit card information on updates and then being told that my card is declined??h

I Have three app updates on my iPhone 5c, and the App Store is asking me for my credit card information when it is on file and then it gets declined. What is the purpose of needing my CC info for free updates?? Do NOT make me drop my apple products and change to that **** android crap.

Howdy GaryFC,
Thanks for using the Apple Support Communities.
If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment. To troubleshoot issues with your payment type being declined, please follow the steps below.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Take care,
Alex H.

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In the iCloud pane of System Preferences, uncheck the box marked Mail and check it again.

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Why am I being asked for $10 when I have Premium a...

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