Why am i being asked for a serial nunmber?

Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

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I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Why am I being asked for $10 when I have Premium a...

I paid for a premium account, why am I being ask for $10.00 again, I dont see it in my account. thanks lqg
Post transferred from blog article to create new topic;
subject/title edited accordingly.

Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

HT201364 Hi, If I do not have to pay for free installation, why am I being asked for billing details?

Hi, If I do not have to pay for free installation, why am I being asked for billing details?
Aaron

iCloud backs up your iOS device (not your Mac) automatically. You can remove the backup:
http://help.apple.com/icloud/#/mm122d3ef202
and it will not back up again. This will not affect a backup made using iTunes. The notice you see refers to calendars, contacts, iWork documents and so on, which live on the server and are read from there by your Mac, and so will obviously disappear if you turn iCloud off altogether (which you don't need to do) or turn off Documents (which you don't need to do either).

Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasnt the person who set this up originally so I'm a bit

Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?

Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium

I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number

I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number.any ideas?

What exactly does the dialog widow say? Can you show us a screen shot?

Why am i being asked for my billing information when i want to download a free app?

Why am I being asked for my billing information when i want to download a free app?

Because you have not entered billing information and it is required to confirm you are in the country which you are attempting to acquire content from.

Why am I being asked for my credit card details to upgrade a Free app??

Why am I being asked for my credit card details to upgrade a Free app??

Howdy GaryFC,
Thanks for using the Apple Support Communities.
If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment. To troubleshoot issues with your payment type being declined, please follow the steps below.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Take care,
Alex H.

I just upgraded to 9.1.4, and am being asked for the serial number from my packaging, which unfortunately is 1000 miles away at the moment. Any way I can get it from Apple or something? Thanks.

Just upgraded to 9.1.4, now being asked for a serial number from my packaging, which is 1000 miles away at the moment. Any way out of this? Thanks.

Add me to the list. This is a nuisance.
Fortunately, if i click on cancel, Logic will start the next time i run it without asking me. (But it asks again the third time i run it, and so forth - really strange!)
Please report this bug to Apple! http://www.apple.com/feedback/logicpro.html
Fox

I am being asked for a serial number when I install CS5

When I installed Creative Suite 5 Master it asked for a serial number, which I provided. Now it is asking me for a serial number upgrade? This is the master collection being installed for the first time, why is it telling me it can't find qualifying software to upgrade?

Branching to a separate discussion.
Jymjeo123 you will want to enter your previous qualifying version serial number. You can locate the serial numbers under your account at http://www.adobe.com/. For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Why am i being asked for proof of purchase?

Hi everyone, I live in Australia and bought a student and teacher edition of cs 6 design standard for a Mac from Officeworks, a major Australian reseller, about a month ago and have been trying to get my serial number emailed to me for over a week.
I have provided proof of eligibility but am now being asked to provide proof of purchase.
It took 5 attempts to even send through my proof of eligibility and has taken 3 days (not including the weekend) to get any sort of reply from Adobe.
I'd like to know why i am being asked to provide this as there is no mention of it being required on Adobe's order fulfillment/instruction page.
http://www.adobe.com/uk/special/education/students/studentteacheredition/order_fulfillment .html

Hi Damienpw133,
Please contact Customer Service : http://www.adobe.com/uk/aboutadobe/contact.html or call 1800 614 863

Why is photoshop cc asking for a serial

Ihave been using cc for 3 months and now is asking for a serial # never has it says it is being used on to many computers... what gives

Hello !
This issue can occur due to many reasons.
You can check the hosts file if the access is blocked.
For more : Creative Cloud applications ask for serial number

Why am I being asked for my billing info for updating free apps? This has never happened before! Now I can't update anything. Is there anyway around this?

I am being asked to provide my billing info for updating free apps... This has never happened before. I don't have a credit card so is there anyway around this??

The only way is to create an Apple ID without a credit card. The one you currently created will not work, it has to be a new one, and use this support document to do it. http://support.apple.com/kb/ht2534 Make sure you follow the directions exactly.

Why does IWork '09 ask for a serial number?

I downloaded a trail version of Iwork '08. Then I bought "09. After some research I found that i had to delete the older version and reinstall. Yet after many attempts to do so, Iwork still asks for my '09 serial number. What do I do?

It sounds like there is a copy of the iWork '09 trial somewhere on your Mac. It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

Why am i being asked for a serial nunmber?

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