Why am I being asked for my billing info for updating free apps? This has never happened before! Now I can't update anything. Is there anyway around this?

I am being asked to provide my billing info for updating free apps... This has never happened before. I don't have a credit card so is there anyway around this??

The only way is to create an Apple ID without a credit card. The one you currently created will not work, it has to be a new one, and use this support document to do it. http://support.apple.com/kb/ht2534 Make sure you follow the directions exactly.

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TS2446 my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it suddenly locked my account.

my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it asked me the question again and when I answered, it locked my account.

Sorry for the typos, I hope my message still gets across!

Whilst charging my iphone I was asked to verify my Apple ID. This has never happened before. Is it normal?

Whilst charging my iphone I was asked to very my Apple ID. This has never happened before. Is it normal?

I don't think it is normal but it happened to me last night with iOS 7.1 on just my iPhone but not on either iPad in my household. The fine print on the sign in request noted that it was for iCloud backup (which happens when the phone charges if it is connected to wi-fi). I found one user who reported it as a bug while 7.1 was still in beta and I've responded to one other user today who also had this happen. The beta user reported it happening every day so I'm strongly hoping that isn't the case with mine.

I cannot open my photoshop, its asking for a serial number. I do have one but it will not accept it. I've had this program for 5 years and this has never happened before.

I cannot open my photoshop. Its asking me for a serial number, which I already have. However, it will not accept my serial number. I've had this program for 5 years and this has never happened.

If your Creative Suite version is #3 through 6, you might try running the CS Cleaner Tools in preparation for a re-install.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
If you have a legacy version, it may be that the activation servers for your product are no longer available.
Nancy O.

I just downloaded 15 songs, almost half will only play parts of the songs. Some only will play 2 seconds!! How do I fix this? Apple doesn't exactly have a customer service number and I've already paid for my purchases. This has never happened before.

I just downloaded 15 songs to my ipod and only about half will fully play. The others only play a minute or two with some only playing for seconds. I have never had this happen before. There isn't exactly a customer service number for apple so I'm not sure what to do. I'm pretty irritated sonce I've paid for all of them. Please help!!!

I would delete them from your library and then redownload them from the iTunes Store.
Steps/instructions on how to redownload them can be found here:http://support.apple.com/kb/HT2519

I set up the download manager to ask me where to download to. I just started downloading something. It didn't ask me where to download, and I have no idea where it is downloading. This has never happened before. Pleas help.

I have the download manger set up to always ask me where to download a file. I just started to download a file from rapidshare and, for the first time, it didn't ask me where to download it, it just started downloading it. I have no idea where to find the file I'm downloading. Please help.
== This happened ==
Just once or twice
== I started downloading a file

The file you have downloaded is always in the default folder of '''C:\Users\yourusername\Downloads'''

Went to work on my photos and something pops up that says file off-line for missing. This has never happened before. Can someone help? thank you

"Went to work on my photos and something popped up that says, file 0ff-line or missing. This has never happened before. Can someone help? thank you!

This means that the photos (or the folders that contain them) have been moved, renamed or deleted outside of Lightroom. On Windows it can also mean the disk drive has changed letters.
To fix the problem see: Adobe Lightroom - Find moved or missing files and folders

Second day in a row Safari is not working. It says "service temporarily unavailable ". I have had my iPad for 7 months. This has never happened before and now two days in a row! What can I do?

Safari on my iPad says service temporarily unavailable. This has now happened two days in a row. What can I do to correct this? It has never happened before in 7 months of owning my iPad. I bought a wireless Logitech keyboard, but that should not affect Safari? It worked earlier in the day yesterday with then keyboard.

NolaNirvana wrote:
Also if I ever have to reboot again, is there some way to save the apps I have on my iPad? I did choose the option to back up prior to restarting, but apps had to be manually re-entered?
This has me confused. Rebooting the iPad (holding down on the sleep and home buttons until the Apple logo appears on the screen) should not in any way, shape or form, remove content from the iPad.
Then you stated that you chose the option to back up before restarting? There is no option to backup before "restarting" on the iPad. Are you restoring the device in iTunes?

My ipad has stopped updating apps. It doesn't even ask for password, it just oges to the apps screen showing empty progress bars. I've re-synced account and restarted but with no luck. Other than deleting the apps is there anyway around this?

My ipad has stopped updating apps. It doesn't even ask for password, it just oges to the apps screen showing empty progress bars. I've re-synced account and restarted but with no luck. Other than deleting the apps is there anyway around this?

OK. I will work backwards.
You certainly don't want to have to delete apps every time that they need an update, for any number of reasons. Losing data first and foremost would be a drag, but the overall hassle would be absurd. All things being equal, you should be able to update apps in the future after you delete them and reinstall them. I delete and reinstall apps all the time and I am also able to update them when updates are available for the apps. I just wanted to know if you had any success in any fashion installing apps.
Resyncing/refreshing the Apple ID/iTunes account wouldn't seem to be the issue either if you can download apps or other content from the iStores. Your ID is being accepted.
That leaves us with I'm not sure what. But I think I would try this trick fix and see if it helps.
Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.

HT201303 When I want to download it ask me for my password than it goes right to a security screen asking me to answer three questions. This has never happened to me before. What do I do?

When I want to download it ask me for my password than it goes right to a security screen asking me answer three questions I never set up. This has never happened to me before. What do I do?

If it's a free app it won't charge you. Perhaps the billing info you have on file is outdated/incorrect and iTunes needs to verify it before allowing you to download anything first.
This is quite common actually.

If my application is free to download, but requires my user to purchase a monthly subscription, will Apple collect a 30% fee every month that user is billed? Or will Apple only collect a 30% fee for the first month? If so, is there anyway around this?

Hi!
I am looking into developing an app for the App Store and my question is regarding Apple's 30% in app purchase fee. If my application is free to download, but requires my user to purchase a monthly subscription, will Apple collect a 30% fee every month that user is billed? Or will Apple only collect a 30% fee for the first month? If so, is there anyway around this?
What all does Apple collect a 30% app store fee on? What does Apple not collect a fee on in the App Store?
How does Amazon get billed if someone purchases something from Amazon from within their iPhone application?

Any in-app purchases are subject to the 30% withholding.
No way around it.
Amazon purchases are physical items (not digital) and do not go through in-app purchase so they are exempt.

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

When i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice?

when i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice? P.S. I don't use credit cards.

You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.

HT4009 I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.

Want to access App Store, it asks for my billing info for free installs. Is that authentic

I have had to get a new debit card with a new number and a new security number on the back. I can't remember my security number from my old card. Any suggestions on how to update billing info when I'm in the App Store.

You need to use a credit card.
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
 Cheers, Tom

Why am I being asked for my billing info for updating free apps? This has never happened before! Now I can't update anything. Is there anyway around this?

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