Why am I being asked to renew an active subscription?

I have an active 1 year Creative Cloud membership. Everything was working fine until Indesign crashed a little while ago, when I tried to reopen it I started getting this message:
Subscription manager says that my subscription is not due for renewal for 9 months. What can I do?

After literally HOURS on hold and almost as long on the phone to Adobe Support, the problem still wasn't fixed. As a last resort, I uninstalled ID CS6 and reinstalled and now it's fine.

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    Understand if this isn't your look-out, so if you could suggest an alternative forum...?

  • HT201364 Hi, If I do not have to pay for free installation, why am I being asked for billing details?

    Hi, If I do not have to pay for free installation, why am I being asked for billing details?
    Aaron

    iCloud backs up your iOS device (not your Mac) automatically. You can remove the backup:
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  • Why am I being asked to sign in all the time?

    Why am I being asked to sign in with my Adobe ID and password, having done so I then get a screen saying you have 20 days left of the trail version. I am fully paid up and subscriptions are taken every month?

    Chat Now button near the bottom for Activation and Deactivation may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Why am i being asked for proof of purchase?

    Hi everyone, I live in Australia and bought a student and teacher edition of cs 6 design standard for a Mac from Officeworks, a major Australian reseller, about a month ago and have been trying to get my serial number emailed to me for over a week.
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    Hi Damienpw133,
    Please contact Customer Service : http://www.adobe.com/uk/aboutadobe/contact.html or call 1800 614 863

  • Being asked to renew

    I am being asked to renew even though my subscription seems to be up tp date. When I click "Try again" it says it IS up to date but I am unable to continue.

    Dave,
    This popup window concerning the renewal of my subscription began today for the first time.  I have been using Creative Cloud since the end of August and never once experienced anything like this.  I attempted everything that the popup window requested but continued to receive the popup window.  I shut down my computer and rebooted it and again have been getting the popup window consistently.  My installation has not changed since I installed Creative Cloud.
    I reviewed the document you suggested.  It does not appear to be a Firewall problem, I'm not using the product for the first time since I use it steadily throughout each and every day, and I have had no internet problems.
    I am pretty frustrated at this point because I have a ton of work and could not afford to lose this day.  I had a lot of work planned and it's pretty much down the tubes at this point.  And second, I certainly have not been able to get my monies worth today (although the daily cost isn't expensive).
    I'm coming up on about 6:10 PM EST.  If there is anything you can do to get me back up and running, it would be highly appreciated.
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  • Why am I being asked for $10 when I have Premium a...

    I paid for a premium account, why am I being ask for $10.00 again, I dont see it in my account. thanks lqg
    Post transferred from blog article to create new topic;
    subject/title edited accordingly.

    Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

  • Why am i being asked for my billing information when i want to download a free app?

    Why am I being asked for my billing information when i want to download a free app?

    Because you have not entered billing information and it is required to confirm you are in the country which you are attempting to acquire content from.

  • Why am I being asked for my credit card details to upgrade a Free app??

    Why am I being asked for my credit card details to upgrade a Free app??

    Howdy GaryFC,
    Thanks for using the Apple Support Communities.
    If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment.  To troubleshoot issues with your payment type being declined, please follow the steps below.
    In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
    You can verify and/or modify your billing address by following these instructions:
    Open iTunes.  If you are signed in to iTunes, skip to step 4.
    Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    Choose Store > Sign In.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Edit Payment Information button.
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    iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
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    Alex H.

  • My subscription does not expire for another 6 months. Why am I being asked to upgrade ??? If Adobe systems are down, maybe you should redirect us to a page informing us.

    My subscription does not expire for another 6 months. Why am I being asked to upgrade ??? If Adobe systems are down, maybe you should redirect us to a page informing us.

    We had an issue on our end earlier today. Can you try again?

  • Why am I being asked to pay to upgrade to iTunes Plus?

    I have three songs at the moment that are now being offered for .99 each for iTunes Plus. Why am I being asked to pay a total of .89 to upgrade when the price being offered now for them in the iTunes Store is now .99 each? Shouldn't I be allowed to upgrade them to iTunes Plus free of charge?

    You can e-mail the iTMS crew about this concern by following the Support link in the Quick Links area of the iTMS interface.
    I think many people share your opinion on the matter, but it's also up to each individual customer whether paying still more money for the same music (albeit in DRM-free form and encoded at a higher bit rate) is worth it.
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  • Why am I being asked to authenticate for example when dragging a picture from an email to my desktop?  Can this be turned off?  It started with Lion

    Why am I being asked to authenticate by entering my password when for example dragging a picture from an email to my desktop?  This started with Lion.  Is there a way to turn it off?  Thanks,

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    Thanks for your help softwater.

  • Why am I being asked to pay for free applications?

    Why am i being asked to for credit card information on a free application download?

    Is this what you mean...
    http://support.apple.com/kb/HT3702
    Or do you want to do this...
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  • HT1222 Why am I being asked a pass code to update ?

    Why am I being asked a pass code to update soft ware

    Use the 4 digit passcode that you use to unlock your iPad.

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