Why am I being charged to update apps that I know were free?
I have several apps that I've downloaded that I know are free 100% and even ones I've had for years, but since updating to a whole new phone, things aren't acting right. Every time I try to update these apps, I get this thing where I have to sign in to my account to view settings. Then when I do it says my info is wrong, but it's not. And even if I cancel the updates it's been charging me $1.75 each time! So now I have $12.25 in charges just to update apps that are free! So wth?!
The apps are: Dragon Skies, Action Bowling Free and Breeding Guide for DragonVale.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
-
Why am I being charged for a tablet that was supposed to be free?
When I purchased my newest phone last month, I was offered a free tablet. I was told I would have to pay the activation fee of $35 but after that there would be no additional charges as we had qualified for some type of deal based on our account standing that would cover any monthly charge. I just got our bill and was also charged a $20 monthly fee. I called Verizon and they said this was a store issue and I had to call the store. I called the store and the call was automatically re-routed to Verizon Customer Care. They tried the store (Florence KY on Mall Road) and said the store wasn't answering. I again explained the situation and they (Kiva in Customer Care) said they had been getting multiple complaints about this from various stores but there was nothing they could do and there was no manager available to talk with either, of course. Obviously multiple complaints have been coming through and no one can do anything? And the store won't answer their phone? This is ridiculous.
I got my iPad free with my trade ins and a free Verizon tablet. I hadn't been back since the purchase date but had $458 in equipment charges on my bill three months later. Customer care told me that I did pay for my iPad and thats what the charges were. I had to go to the store to try and sort out. I got $139 in credits but still ended up having to pay $900 to turn my phones back on and they would research and refund. It's nearly two months with no resolution.
-
HT1688 I am being charged for itune apps I didnt purchase.
Im being charged fot itune apps that I didnt purchase.
You need to contact Apple. Below is the link for Express Lane for iTunes so you can contact them.
https://expresslane.apple.com/ -
Why is my iTunes card being charged to update free apps? And how do I stop this? I bought it to use for music now it is used up!
Haven't you heard... there is no such thing as a free lunch
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009 -
Why am i being charged dollars when i did not buy anything!
why am i being charged ($1.05 on several occations ) when i did not buy anything, just downloaded free apps and sometimes i have updated few of those free apps.
all i see is charges our of no where! it doesn't happen every time i do a free download (games. etc,,).. and am sure what i download is from 'top free
i have a susption that it happens when i update some of my free apps, because some times the charges are more than $1.05,, but rather 3,4,5,6,7!!!
please explain, i can't figure out whats happening !why am i being charged ($1.05 on several occations ) when i did not buy anything, just downloaded free apps and sometimes i have updated few of those free apps.
Apple "veriifes" your Apple ID account information everytime you download media whether free or paid thus the authorization hold. Your account will be credited the amount of the holds usually within 24 to 48 hours.
Read here > iTunes Store & Mac App Store: About credit-card authorization holds -
Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of accountBecause too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library. -
Why am I being charged for data when connected to wifi AND not using my phone?!
WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!
Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport -
TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?
I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?
You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Why is Itunes being charged to my phone for integration?
why is Itunes being charged to my phone for integration?
No idea what this question means.
What are you asking? -
Why am I being charges almost $16 and almost $6 when All I've ordered is ONE song???? How do I cancel the transaction???
http://www.apple.com/support/itunes/contact/
-
Why am I being charged more than $3.00 per month?
Why am I being charged more than $3.00 per month?
The taxes would make sense, except that the song cost .69 cents and I was charged .77 cents. Even if the additional charge was due to taxes, it should have only cost .74, maybe even .75 if it was rounded up. So I am still being charged 2-3 cents more and this isn't the first time this has happened. I was charged $1.03 more for an album than it cost originally. At first I thought itas because I had bought a couple of songs from it and then decided to buy the album, but I clicked on the "complete my album" button, not the "purchase album" button. The cost for the album was $12.99 and the cost for completing my album was supposed to be $10.99. I know that 3 cents isn't much of a difference, but when you consider how many songs I've bought from iTunes, it makes quite a difference. Thanks for replying and I did think about this as a possibility, but the math is not adding up.
-
I am being charged for an app (Pandora Radio) and i want to cancel the service so i am not charged any more - how do i do that?
Purchasing and managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098 -
I am being charged for an app I didn't buy what do I do?
I am being charged for an app I didn't buy what do I do?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Why can't I use my old apps that I purchased on my ipad 1?
I don't understand why I can't use my old apps that "I" paid for. They all worked fine until I can no longer update my ipad. When you purchase software for your computer you can keep using it until your computer dies. Doesn't seem quite right that suddenly your apps are all gone and you can no longer use them.
Maybe I'm missing something, but I have the Ipad 1 which is sufficient for me with the Apps I "had" now each time I update and sync I have fewer and fewer apps that actually work. I think at least I should have the last updated version of the app.Don't update....
Some of these apps may be fixed to be backward compatible. Until then you will lose apps if you allow updates on the computer and sync to iPad. -
We are supposed to be charged once for apps, that we have purchased in the past.
Why am I being charged twice for two one time charges? I re-installed Angry Birds and the Eagle. I had purchased these two softwares previously and have installed and deleted other times. After I had installed this time,I decided I didn't want it, because of the constant reminders coming up on my iPhone that the Eagle was ready to go, etc. Plus the welcome back, using an old ID, apparently from some distant time, when I originally started using Apple Aps. So,those three things, being over charged, for the two items, and the constant annoying announcements. How do I get this taken care of?
Thank You,
sandman715Were they originally downloaded via the same account (content is tied to the account that downloaded it) and you haven't moved countries ? Also how did you re-download them, from the main of the store or the Purchased tab (re-downloading) ? Y ou can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Maybe you are looking for
-
After Upgrade to 3.1 Packages are not displaying correctly.
Upgraded to 3.1 today and now when I try to view the doclib package body under HOME\SQL WORKSHOP\Object Browser the htp.p code from within the package is displayed in large font above the edit window. If I scroll down in the edit window the code stop
-
Hello, I created a action for sending e-mail to support team in SolMan, the action is display in actions of message, but your status is warning, and don't send e-mail. When I try execute action, view the message of error: --> The Action Cannot Be Exe
-
Hi all, After i boot up for the first time, the CSS asked for change User/Pass, wich i perform a well known ones. After that it's always impossible to login. Is there any way of return to factory default Settings? or Is there any password recovery pr
-
MS AD LDAP+UME configuration guide
Hello I have to implement User Management in LDAP(Deep hierachy)+UME Database mode. I am looking for Step by Step guides for the same with the requisite tools to manage MS Active Directory as a LDAP data source. Thanks ASR
-
Hey guys, I have an iPhone 3G and 4G, because I find the 3G really slow but I don't wanna waste it... is there anyway that I could change it's hardware or processor, etc so it could run faster?