Why am I blocked from installing Elements 12?

I recently paid for Elements 12 to replace Elements 9. I thought I had installed it but AppleCare found out it hadn't installed. Meanwhile I deleted Elements 9. I had to sign in to install and it accepted my password, which I also used again to get here. However, I am getting "configuation error - Error16 and when I type the same password that was just accepted into the Adobe Setup screen, it is refused. What do I do? I use Elements daily!

start here, http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

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