Why am I double charged for downloading premier elements 12?

I downloaded from ADOBE last Thursday the version 12 of adobe premier elements and I am finding out this week that my card was charged twice for the same version of software....................Please help? this is not the ADOBE I know......is there some fraud going on???
Thanks in advance.
Leo

Glad your problem is solved... when you have program questions, come back and someone should be able to help
Some starting steps...
The Tutorial Links Page http://forums.adobe.com/thread/1275830
Premiere Elements FAQ List (2 pages of FAQ as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_faq?view=all
Premiere Elements TIPS List (6 pages of Tips as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_tips?view=all

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