Why am I getting '500 Internal server error' after installing CF 10?

Question

Hello,
I am not able to get to CF admin after installing CF 10. I am getting a '500 internal server error' along with the following message. How do I get around it? Thanks.
Best regards,
Chung Lee
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: java.lang.NullPointerException coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:129) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:203) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)
root cause
java.lang.NullPointerException coldfusion.CfmServlet.init(CfmServlet.java:82) coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:203) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.23 logs.

Answer 1

Anit,
The following is from the workers.properties:
worker.list=cfusion
worker.cfusion.type=ajp13
worker.cfusion.host=xxx.xxx.xxx.xx (My work does not allow me to reveal IP address.)
worker.cfusion.port=8012
worker.cfusion.max_reuse_connections=250
worker.cfusion.connection_pool_size=500
worker.cfusion.connection_pool_timeout=60
As for the exception log, it's showing the following:
"Error","pool-2-thread-1","06/02/14","13:00:00",,"Unable to initialise Monitoring service: java.lang.NoClassDefFoundError: Could not initialize class coldfusion.featurerouter.FeatureRouter"
java.lang.NoClassDefFoundError: Could not initialize class coldfusion.featurerouter.FeatureRouter
    at coldfusion.server.CFService.setupMonitoringService(CFService.java:464)
    at coldfusion.server.CFService.start(CFService.java:671)
    at coldfusion.server.j2ee.CFStartUpServlet.startCFService(CFStartUpServlet.java:110)
    at coldfusion.server.j2ee.CFStartUpServlet.init(CFStartUpServlet.java:86)
    at javax.servlet.GenericServlet.init(GenericServlet.java:160)
    at coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121)
    at coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59)
    at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5001)
    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5278)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
    at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1525)
    at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1515)
    at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
    at java.util.concurrent.FutureTask.run(FutureTask.java:166)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:722)
"Warning","Thread-10","06/02/14","13:00:00",,"Graphing service is unavailable"
java.lang.NullPointerException
    at coldfusion.graph.GraphingServiceImpl.setUpWatermark(GraphingServiceImpl.java:220)
    at coldfusion.graph.GraphingServiceImpl._initializeGraphingEngine(GraphingServiceImpl.java:1 44)
    at coldfusion.graph.GraphingServiceImpl.access$300(GraphingServiceImpl.java:40)
    at coldfusion.graph.GraphingServiceImpl$2.run(GraphingServiceImpl.java:125)
"Error","Thread-12","06/02/14","13:00:01",,"The Runtime service is not available. This exception is usually caused by service startup failure. Check your server configuration."
coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.
    at coldfusion.server.ServiceFactory.getRuntimeService(ServiceFactory.java:117)
    at coldfusion.document.DocumentServiceImpl.initializeDocumentService(DocumentServiceImpl.jav a:219)
    at coldfusion.document.DocumentServiceImpl.access$000(DocumentServiceImpl.java:52)
    at coldfusion.document.DocumentServiceImpl$1.run(DocumentServiceImpl.java:180)
--Chung