Why am i getting a shadow type display when i attempt to start up firefox after clicking on icon?

I recently deleted an older version of Firefox that my dad had been using on his user account and i noticed as he had explained to me that when i clicked on Firefox to start it up and make sure its on my computer as a second option to our primary Google chrome default browser, that it opens a shadowy transparent type page. At times seems like it wants to open then goes back to the shadowy page. I recently figured out how to get rid of a hijack homepage portal known as env9.com portal that had attached without my permission to google chrome and notice this same homepage is at the top of the shadowy transparent page when i click to open firefox. I run windows 7 and have a 64 bit version, I've read that firefox isnt all that compatible with this windows 7 version yet and produces several crashes and inconsitencies. That is unfortunate because on my laptop that ran windows 7 i used to use firefox all the time until i started having various problems with it. I figure the startup problem for firefox wouldn't continue after uninstalling older version and reinstalling this new one, but the problem persists. How do i get firefox to open properly again to a normal webpage and also once that is solved how do i terminate the v9 portal homepage from firefox?
-Much appreciated ,
frustrated novice techy

hello, please close all open firefox windows and then press the shift key the next time you're launching firefox. a dialog should appear where you can choose to reset the browser: [[Reset Firefox – easily fix most problems]]
afterwards please keep firefox updated - i don't know where you've read that firefox wouldn't be compatible with windows 7 64 bit. this information is false, firefox should just run fine on these systems, just as everywhere else...

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