Why am i getting an error message that my itouch is in maintenance mode?

I am trying to use I Got Chat. I have installed this on all but one of my itouches (the whole family has one). I have one itouch that won't save the user info (thus allowing me to use the app) because it says the device is in maitenance mode. I have checked everything I can think of and don't see anything that might need to be reset. I also restarted the itouch. I also googled mainentance mode for itouch and found nothing. On the apps support site, there was one person who had the same issue, but the company's advice didn't help me and it didn't appear that the issue was every resolved.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

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Why am i getting an error message that my itouch is in maintenance mode?

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