Why am I getting billed twice for the same thing
I ordered 9 songs off of Itunes on 12/29/12 and my visa was billed $10.50 an email was sent to me confirming this.
today (1/2/13) I was sent another email billing my visa for $7.32 for 6 of the same songs I ordered on 12/29/12.
Why am I getting billed twice for these songs.
This a user to user forum. We don't know why you where billed twice. Please navigate to the Contact Us link at the bottom of this page and contact Apple. They will be better suited to answer your question.
Regards
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How can I cancel a subscription? I am getting billed twice for the same thing monthly.
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Hi Shawna760,
Please Contact Adobe Support and they will help you.
Please Dial in : 1-800-833-6687
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Can you amend this please?These are user-to-user forums, you are not talking to Apple here. If you have a billing issue then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, BIlling & Redemption
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It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
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I was billed twice for the same thing
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
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Contact iTunes support and ask (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT201359 Why am I getting billed twice for a song download
Why am I getting billed twice for a song download
If you are being charged double the listed price then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption (if you are downloading the song twice then in some countries you will be charged again as redownloading is not currently possible in all countries).
Or are adding or changing credit card details on your iTunes account ? If you are then each time that you do so a small temporary store holding charge ($1 or the approximate local equivalent) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
HT201359 Why have I been extra charged for an app and have been billed twice for the same app?
Why have I been extra charged for an app and have been billed twice for the same app?
We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
TS1702 What do I do if I've been billed twice for the same app?
I recently purchased an app and was billed twice for the same product - why?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
HT204088 ive been billed twice for the same app ie the Sun monthly sup
Ive been billed twice for the same month for the sun monthly subcription how do i get my money back?
Hi..
First, turn off the subscription until the matter is cleared up > iTunes Store: Purchasing and managing auto-renewing subscriptions
FYI, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS
However, since you were billed twice, try contacting the app developer here > http://www.thesun.co.uk/sol/homepage/article296174.ece -
why my money were taken twice for the same program?
contact expresslane via email or chat, they will refund you as long as this is the first time
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HT3702 billed twice for the same song yes 2 email only
please check my account billed twice for the same song i did two email only
We are fellow users here on these forums, you're not talking to iTunes Support. You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT201303 Did we get charge twice for the same movie? pre order one twice by mistake
Did we get charge twice for the same movie? pre order one twice by mistake, what can I do to avoid double charge?
Hello bruistopher,
I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
Thanks for your loyalty!
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
I am being billed twice for the same subscription. How can I fix this?
I am being billed twice for the same subscription. How can I fix this?
Hi there,
Subscription was not charged for the month of February due to an error on the credit card. The recent two charges were of February and March.
^Ani -
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I have been charged for the same ringtone twice is that right?
Did you download it on two devices - they are currently a one-time only download, so to get them on a second device you need to copy them from the first device to your computer's iTunes via File > Devices > Transfer Purchases and you can then sync it to other devices that you have. Otherwise you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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