Why am I getting charged $1 for each time I convert a PDF to word when I have paid my subscription?
Can someone help me get an answer I am trying to contact Adobe but I am not able to email someone to help me and now I am having to think about finding another company to do this for me that will give me the customer service that I need and not charge me when it says that I have unlimited conversions. I am confused about this product and the online service that ADOBE have sold me.
I have subscribed to AdobeExport PDF the annual subscription. I paid $19.99 for it and now I am having $1 amount taken out of the mastercard by Adobe systems Dublin GBR who also took my annual subscription payment. I did not authorise them to keep my mastercard details but I have seen on my adobe account that the subscription will automatically be renewed each year! I did not read anything about being charged a dollar for each conversion. I think it is a great product but I not not paying $1 for each conversion of PDF to word, when they said I have unlimited conversions.
Thanks for helping
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Every time I try to sign in all I get is two options to upgrade which I dont want. I have attended to the account so please urgently assist me to convert a word doc to Pdf now.
Thanking you
Jock VincentHi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
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