Why am I getting charged $1 for each time I convert a PDF to word when I have paid my subscription?

Can someone help me get an answer I am trying to contact Adobe but I am not able to email someone to help me and now I am having to think about finding another company to do this for me that will give me the customer service that I need and not charge me when it says that I have unlimited conversions.  I am confused about this product and the online service that ADOBE have sold me.

I have subscribed to AdobeExport PDF the annual subscription.  I paid $19.99 for it and now I am having $1 amount taken out of the mastercard by Adobe systems Dublin GBR who also took my annual subscription payment.  I did not authorise them to keep my mastercard details but I have seen on my adobe account that the subscription will automatically be renewed each year!  I did not read anything about being charged a dollar for each conversion.  I think it is a great product but I not not paying $1 for each conversion of PDF to word, when they said I have unlimited conversions.
Thanks for helping

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