Why am i getting error 5002 when trying to redeem a UV movie purchase?

Why am i getting error 5002 when trying to redeem a UV movie purchase?

Sharonc21 wrote:
If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
I decided to sync my phone to Outlook via iTunes.  First thing, iTunes discovered that 7.0.3 was not on my phone.  It asked if i wanted to install it.  I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
So therein is the answer.  Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
There is no bug.  While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes.  Depending on your wi-fi connection & singal strength, you can get errors.  That's not a function specifically of the device.

Similar Messages

  • I get error 5002 when trying to redeem gift cards , what do I need to do to fix this.

    I get error 5002 when trying to redeem gift cards, what can I do to fix this?

    http://store.apple.com/us
    I have been trying to fix this myself and just found a way tonight. This started happening after I downloaded a new version. I tried several other approaches and was unsuccessful until I was directed to the support website.  I searched for 5002 error.  I chose specific conditions and alert message.  Then chose "Error 5002" which gave a little detail. 
    Basically I had to go to the above site and change my password and some other account information.  It didn't work when I tried in my actual ITUNES application.  I think because my account was so old and they upgraded some security items like stronger passwords etc., so the old stuff was no longer good enough.  I have now redeemed two gift cards.  I hope it helps.

  • I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen

    I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen. 

    That is a paid update you get here:
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

  • TS1538 Why am i getting error 9006 when trying to restore my ipod 5th gen?

    Why am i getting error 9006 when trying to restore my ipod 5th generation?

    Configure your security software
    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
    Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

  • TS1424 Why am I getting error 11222 when trying to access the store?

    Why am I getting error 11222 when trying to access the store?

    The 11222s can sometimes be associated with LSP issues.
    I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Why do i get error 1004 when trying to get ringtone?

    why do i get error 1004 when trying to buy song(ringtone) on my iphone

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT203421 why do i get error 1004 when trying to download mountain lion software?

    why do i get error 1004 when trying to download mountain lion software?

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Why do I get error 1303 when trying to install either Reader X or XI on Win 7??

    Why do I get error 1303 when trying to install either Reader X or XI on Win 7??

    Hi kbannister1
    Please refer to the following forum thread on error code 1303 when trying to install Reader x or XI.
    http://forums.adobe.com/thread/670046
    Hope this helps.
    Regards,
    Sumit Singh

  • Why do i get error 43 when trying to update iphone3

    why do i keep getting error 43 when trying to update iphone3? very frustrating please help!

    If you back up your device manually before syncing, you can restore it from that backup again. A manual backup does not include the sync process.
    To backup manually do this:
    Connect your iPod to your computer and right click on it in the device list and choose backup. iTunes will backup your iPod without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your iPod let iTunes erase all media content and  restore your settings and app data from your manual backup afterwards.

  • Why am i getting error message when trying to install iOS 7.0.3 to iPhone 5?  It just won't download.

    Why am i getting an error message when trying to download and install iOS 7.0,3 to iPhone 5?

    Sharonc21 wrote:
    If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
    I decided to sync my phone to Outlook via iTunes.  First thing, iTunes discovered that 7.0.3 was not on my phone.  It asked if i wanted to install it.  I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
    So therein is the answer.  Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
    There is no bug.  While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes.  Depending on your wi-fi connection & singal strength, you can get errors.  That's not a function specifically of the device.

  • HT203200 Why do I get error 50 when trying to download music I purchased?  This has never happened previously

    I am trying to download some music I purchased.  I have tried repeatedly.  I continue to get the error 50 message.  This has never happened before, everything the same on my computer.

    Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in theSpecific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Getting error 5002 when trying to purchase software update for 1st gen iPod Touch

    The iPod Touch currently has iOS 2.2.1. I am trying to purchase the iOS 3.1 update by following the link on this support page: http://support.apple.com/kb/HT2052
    Upon signing in and agreeing to the terms of service I recieve error 5002. I have restored the iPod and the error still occurs. I have tried purchasing the update on multiple Apple accounts and on multiple computers, both Mac and PC with no success.
    Any idea how to fix this?
    Thanks!

    Try this artilce.
    http://support.apple.com/kb/TS3297
    It says:
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    It could be related to the errors than some users are seeing today and yesterday about checking billing address.

  • Why am i getting error messages when trying to get email, why am i getting error messages when trying to get email

    For the last two evening, my email has not been coming through with Comcast email.  I get error messages like unable to verify user name and password or connection to the server has timed out.  I have done a soft reset, deleted the email account and reinstalled but nothing works.

    I had this same problem happen to me about 3 weeks ago or so. I'm with Rogers in Canada (iPhone 4).
    Out of nowhere I started having errors with both of my email accounts on my phone (Hotmail, Gmail) which I had been using without problem since I got the phone in October 2010. I tried re-entering settings, removing and setting them up from scratch again, all to no avail. First it was Hotmail but Gmail shortly followed. I could, however, check both of these emails via a browser on a computer, so I knew those services weren't both down.
    It also happened on two different wi-fi networks and with 3G.
    Then as sure as it started, it ended. It was after about 6-10 days that all my email returned to normal.
    If you've only had it happen for a few days now, I'd give it maybe another week and see if it goes away. I know this isn't a fix, and I was never able to find an explanation for the problem.

  • Error 5002 when trying to redeem a gift album

    My friend brought me an album off iTunes, however when I click redeem to download it, itunes says 'We cannot complete you itunes store request, an unknown error occured (5002).'
    Doe's anyone know what could be wrong.. or is maybe the store down at the moment?
    Thank you!

    It's a temporary error. Just try again.

  • I keep getting error 5002 when trying to access my account

    Whenever I try and login to Itunes and view my account I get 5002 error. I also at present (02/06/11 @ 19:26) can't download any apps or updates.
    Can anyone advise what is going wrong?
    Thanks
    Pete

    Thanks - From the discussions here people in Germany, France and the US are having the same problem!!! Would be nice if Apple had told us it was down for maintenance or whatever. Rather than a crappy 5002 unknown error message.
    I write software for a living and I would be shot if I displayed that kind of message to users...
    Pete

Maybe you are looking for